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Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Mercure Santiago Centro's great location gets high marks from our customers. During your stay, you're just a quick walk from National Library of Chile. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant. Built in 2007, this 3.5-star hotel has 142 rooms over 12 floors. Each room includes amenities such as free WiFi and a Tempur-Pedic bed.

  • Air-conditioned rooms with Tempur-Pedic beds, LCD TVs and minibars
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Amaranto
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a business centre and meeting rooms
  • On-site recreation includes a 24-hour fitness centre
  • Guests have great things to say about the central location and the proximity to public transport
  • Steps from National Archive and 3 minutes on foot from San Francisco Church
  • Airport shuttle service available for a fee

Mercure Santiago Centro ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Santiago Centro

Everyone (2)
4 out of 5

Hôtel bien centré

Bien centré, à côté bouche de métro. Seul problème: la climatisation assez bruyante, j'ai dû l'arrêter pour dormir la nuit.

Posted by on 21 Mar 2018

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Comment from Hotel Management

31 Mar 2018 by Carla.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. Please allow me to express my sincerest apologies for the inconvenience with air conditioning noise. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4 out of 5

Zentrales Stadthotel

Pros: Direkt an der U-Bahn Haltestelle gelegen.
Location: Sehr gute Verkehrsanbindung (U-Bahn) Alle Sehenswürdigkeiten in Santiago d.C. sind von dort aus gut erreichbar.
Zentrales Stadthotel mit gutem Service. Zimmer ok, Frühstück ok. Check-in & Checkout ok und problemlos.

Posted by on 22 Feb 2017

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Comment from Hotel Management

2 Mar 2017 by Carla - Enc. Calidad

Dear Roland, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Renovations + Closures

This property is closed from 1 May 2020 to 4 January 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Santiago Centro offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 8019 square feet (745 square metres) and includes conference rooms. A terrace, multilingual staff, and laundry facilities are also featured at the eco-friendly Mercure Santiago Centro. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 3.5-star Santiago hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 12 levels
  • 8019 sq ft of conference space
  • 745 sq. m of conference space
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Santiago (SCL-Arturo Merino Benitez) (19.1 km / 11.9 mi)
  • Train station: Santiago Central Station (5.5 km / 3.4 mi)
  • Metro station: Santa Lucia Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Santiago Centro offers 142 forms of accommodation with minibars and laptop-compatible safes. Tempur-Pedic beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Tempur-Pedic beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Amaranto – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Nimbus – This bar is located by the pool and specialises in local and international cuisine. Open daily.

Cobre – On-site bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 27000.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Mercure Santiago Centro

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CLP 6000 for adults and CLP 6000 for children (approximately)
  • Airport shuttle fee: CLP 25000 per vehicle (one way)
  • Self-parking fee: CLP 8400.00 per day
  • Late check-out fee: CLP 49000 (subject to availability)
  • Rollaway bed fee: CLP 27000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Centro Hotel Santiago
  • Mercure Santiago
  • Mercure Santiago Centro
  • Santiago Centro
  • Caesar Business Hotel Santiago
  • Caesar Business Santiago Centro Hotel Santiago
  • Mercure Santiago Centro Hotel
  • Caesar Business Hotel Santiago
  • Mercure Santiago Centro Hotel
  • Mercure Santiago Centro Santiago
  • Mercure Santiago Centro Hotel Santiago

You should know

  • Mercure Santiago Centro offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.