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4.7 out of 5

"Attentive helpful staff great location excellently appointed rooms everything a 5* hotel should be " More

By a verified traveller on Sun 01 Mar 2020

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Superior twin room, extremely spacious and comfortable

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£82* Per night/room 31 Jul - 1 Aug

Superior room, extremely spacious and comfortable

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Corner suite, bright and cozy with a free transfer

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive twin room with great view

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Suite, lavish classical design with dazzling views

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panorama Suite on the top floor with a huge terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of Grand Hotel Sofia's great location. During your stay, you're just a quick walk from City Garden. Enjoy features like free WiFi in public areas and free valet parking, plus a restaurant.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy garden views while dining at Shades of Red
  • Buffet breakfast served daily for a fee
  • Treat yourself to manicures and pedicures, facials or body treatments at Health Center
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a playground
  • Guests have great things to say about the size of the guestrooms and the location
  • Steps from City Garden and Ivan Vazov National Theatre
  • Airport and train station pick-up shuttle service available for a fee
  • Pets welcome for a fee

Grand Hotel Sofia ratings based on 10 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel Sofia

Everyone (6) Couples (2) Other (1)
5 out of 5
Attentive helpful staff great location excellently appointed rooms everything a 5* hotel should be

Posted by , from Lliverpool on 1 Mar 2020

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Comment from Hotel Management

15 Mar 2020 by Kristian Ivanov

Dear Valued Guest, Thank you so much for sharing your experience. We are delighted that you have enjoyed our beautiful rooms and, above all, that you have given such a high score on the service you have received. Thank you for your warm and kind recognition! It would be a real pleasure to welcome you back! Kind regards, Kristian Ivanov Front Office Manger

3 out of 5

Great location, disappointing experience

First and foremost I have to say the hotel is in a great location in the city and in general the staff were mainly friendly and helpful. The Hotel itself is as the name suggests "Grand" and the architecture absolutely beautiful in parts. The breakfast buffet was ok and lunch was also a good standard. One small irritation was that the hotel was not able to provide an ironing board (fire risk apparently). You could make use of the laundry service but the prices for ironing a shirt did not represent value for money. My main disappointment however was that I was due to spend 8 nights at the hotel, however due to changes in my work schedule I needed to reduce that to three nights. Despite declaring that upon arrival, I was met with a flat "sorry we cannot help you sir". I therefore had to pay the full nightly rate for the 8 nights including the ones that I would not be staying at the hotel. The terms and conditions do state no cancellation (this was not a cancellation as such, but a reduction in the number of nights with 4 days notice). As a frequent visitor to Sofia I was pretty disappointed at the lack of insight and creative thinking. I felt we could of come to an amicable solution which would of encouraged me to pick this hotel for future visits.

Posted by on 25 Feb 2015

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5 out of 5
Super Laüge Sehr gutes Frühstücksangebot Aufgestelltes Personal

Posted by on 2 May 2022

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Comment from Hotel Management

16 May 2022 by General Manager

Dear Valued Guest, Thank you so much for sharing your experience with us, for choosing our preperty and for your overall rating of Grand Hotel Sofia as an excellent hotel. It would be a great honor and pleasure to welcome you again next time you are in town. Best Regards, Nikolay Rusev General Manager

4 out of 5
Ok.

Posted by on 3 Jul 2021

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Comment from Hotel Management

5 Jul 2021 by General Manager

Dear Valued Guest, Thank you for choosing Grand Hotel Sofia and for your feedback! We are pleased that our services are at the level of your expectations and we hope to meet you soon again! Best Regards, Nikolay Rusev General Manager

5 out of 5
Tout était correct. Personnel très serviable. La télé par contre très petite par rapport à la chambre. Manque de prise électrique dans la salle de bain. Petit déjeuner copieux avec un personnel souriant et agréable.

Posted by on 9 Jul 2019

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5 out of 5
Erinomainen sijainti, ripaus luksusta, mahtava aamiainen , iso huone

Posted by on 1 Mar 2019

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Comment from Hotel Management

13 Mar 2019 by Petya Angelova

Dear valued guest, Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities and, above all, that the service has exceeded your expectations. We are looking forward to your next visit to Sofia and our hotel. Sincerely Petya Angelova Front Office Manager

5 out of 5

Posted by on 20 Feb 2019

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5 out of 5
Grosszügiges Zimmer, fantastisches Frühstückbuffet, beste Schuhputzmaschine aller Zeiten im Foyer und - der Gag - jeden Tag neue Teppiche im Personenlift: "Welcome Friday", "Welcome Saturday". SEHR empfehlenswert!

Posted by on 29 Sep 2018

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Comment from Hotel Management

2 Oct 2018 by Petya Angelova

Dear valued guest, Thank you so much for the kind words. We are more than thrilled that our facilities and services exceeded your expectations. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed. We really hope that you will find reasons to come back to Sofia and I would like to assure you that my colleagues will make it another worthwhile experience for you. Sincerely, Petya Angelova Front Office Manager

5 out of 5
Saubere Zimmer - gutes Frühstücksbuffet - sehr zuvorkommendes Personal !. Sehr gerne wieder

Posted by , from Bochum on 26 Apr 2018

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Comment from Hotel Management

30 Apr 2018 by Petya Angelova

Dear guest, We are thrilled that your enjoyed our amenities and above all that the service met your expectations. Welcoming guest is more of an art than business for us, we are thankful that our efforts has been noticed. Looking forward to your next trip to Sofia and our hotel. Sincerely, Petya Angelova Front Office Manager

5 out of 5

Toplage im Zentrum

Hotel ist an Toplage, alles sehenswerte zu Fuss erreichbar. Gepflegt, sauber, grosszügige Zimmer u tolles Frühstücksbuffett

Posted by on 9 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Petya Angelova

Dear valued guest, Thank you so much for taking the time to share your comments on the Grand Hotel Sofia. We are thrilled that you have enjoyed our amenities and that our service team succeeded in turning your stay into a memorable experience. We look forward to welcoming you back! Kind Regards, Petya Angelova Front Office Manager

About the Grand Hotel Sofia

Location 1 Gurko Str, Sofia, 1000

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and a limo/town car service are available. A computer station is on site and WiFi is free in public spaces. A fitness centre, a terrace, and tour or ticket assistance are also featured at the luxury Grand Hotel Sofia. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking and valet parking are available. This 5-star Sofia hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 9 levels
  • Built in 2004
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Sofia Central Station (2.8 km / 1.7 mi)
  • Metro station: Serdika Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free valet parking and self parking

Room Amenities

Grand Hotel Sofia offers 122 accommodations with minibars and laptop-compatible safes. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets. This Sofia hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Deep-soaking bath
  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Satellite channels
  • Films for purchase
  • Hypo-allergenic bedding
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Shades of Red – Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Snowboarding nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Downhill skiing nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Grand Hotel Sofia offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for BGN 29.34 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: BGN 58.67 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a BGN 120 fee, and antigen/rapid COVID-19 testing is available for a BGN 60 fee; reservations are required for on-site testing. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and Ecolab (third-party expert - Global).

  • One child stays free
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • On-site COVID-19 testing (PCR) is available
  • On-site COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Reservations are required for on-site COVID-19 testing
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Minimum age for COVID-19 test requirement: 12
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: BGN 100 per day
  • A tax is imposed by the city: BGN 1.31 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: BGN 29.34 per person (approximately)
  • Airport shuttle fee: BGN 59 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: BGN 58.67 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: BGN 29.34 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Sofia
  • Grand Sofia
  • Sofia Grand Hotel
  • Grand Hotel Sofia Hotel
  • Grand Hotel Sofia Sofia
  • Grand Hotel Sofia Hotel Sofia

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.