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4.6 out of 5

"Attentive helpful staff great location excellently appointed rooms everything a 5* hotel should be " More

By a verified traveller on Sun 01 Mar 2020

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Superior room, extremely spacious and comfortable

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£98* Per night/room 21 Jul - 22 Jul

Corner suite, bright and cozy with a free transfer

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive twin room with great view

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Suite, lavish classical design with dazzling views

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panorama Suite on the top floor with a huge terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive room with great view

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of Grand Hotel Sofia's great location. During your stay, you're just a quick walk from City Garden. You'll find features such as a restaurant, a gym and a bar.

  • Enjoy garden views while dining at Shades of Red
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a playground
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from City Garden and Sofia City Art Gallery
  • Airport and train station pick-up shuttle service available for a fee
  • Pets welcome for a fee

Grand Hotel Sofia ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel Sofia

Everyone (8) Couples (2) Family (1) Other (1)
5 out of 5
Attentive helpful staff great location excellently appointed rooms everything a 5* hotel should be

Posted by , from Lliverpool on 1 Mar 2020

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Comment from Hotel Management

15 Mar 2020 by Kristian Ivanov

Dear Valued Guest, Thank you so much for sharing your experience. We are delighted that you have enjoyed our beautiful rooms and, above all, that you have given such a high score on the service you have received. Thank you for your warm and kind recognition! It would be a real pleasure to welcome you back! Kind regards, Kristian Ivanov Front Office Manger

3 out of 5

Great location, disappointing experience

First and foremost I have to say the hotel is in a great location in the city and in general the staff were mainly friendly and helpful. The Hotel itself is as the name suggests "Grand" and the architecture absolutely beautiful in parts. The breakfast buffet was ok and lunch was also a good standard. One small irritation was that the hotel was not able to provide an ironing board (fire risk apparently). You could make use of the laundry service but the prices for ironing a shirt did not represent value for money. My main disappointment however was that I was due to spend 8 nights at the hotel, however due to changes in my work schedule I needed to reduce that to three nights. Despite declaring that upon arrival, I was met with a flat "sorry we cannot help you sir". I therefore had to pay the full nightly rate for the 8 nights including the ones that I would not be staying at the hotel. The terms and conditions do state no cancellation (this was not a cancellation as such, but a reduction in the number of nights with 4 days notice). As a frequent visitor to Sofia I was pretty disappointed at the lack of insight and creative thinking. I felt we could of come to an amicable solution which would of encouraged me to pick this hotel for future visits.

Posted by on 25 Feb 2015

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5 out of 5

Posted by on 16 Mar 2024

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Comment from Hotel Management

21 Mar 2024 by General Manager

Dear Daniel,Thank you for raring our services!Looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

3 out of 5
Das Hotel ist in die Jahre gekommen, in der Suite war die Durchgangstüre defekt. Einrichtung des Hotels ist doch schon etwas abgewetzt. Lifte funktionieren auch nicht immer so toll und klein. Beim Frühstück muss man auch nicht zuviel Begrüssung erwarten und Punkt 10.00 stürmt die Köchin in den Saal und räumt in aller Schnelle das Buffet ab. Sind uns von einem fünf Sterne Hotel etwas anderes gewohnt. Vor dreissig Jahren waren die Sterne vielleicht berechtigt.

Posted by on 7 Feb 2024

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Comment from Hotel Management

12 Feb 2024 by General Manager

Dear Valentin,Thank you for your feedback. We are sorry to hear that you did not enjoy your stay at our hotel. We appreciate your comments and we will use them to improve our service and facilities.However, we would like to point out that our hotel is not a typical modern five star hotel, but a historical retro hotel that celebrates the charm and style of the past. Our hotel features original architecture, furniture, and décor from that era, as well as vintage signs, and other retro details. It is designed to offer a unique and nostalgic experience to our guests, who can appreciate the history and enjoy it.We understand that our place may not suit everyone’s taste and expectations, and we respect your opinion. I would recommend our new property Grand Hotel Millennium Sofia, which I believe is exactly the place you are looking for. Thank you for your remarks regarding service. They all will be taken into consideration by the management. Best Regards,Nikolay Rusev,General Manager

5 out of 5
Large and quite room, close to some of the most popular sights of Sofia, hotel parking available, easy check-in,

Posted by on 10 Jul 2022

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Comment from Hotel Management

15 Jul 2022 by General Manager

Dear Jens, Thank you for choosing Grand Hotel Sofia and for taking the time to share your feedback. We really appreciate it! It is really nice if we have managed to create such a wonderful experience for you! Looking forward to welcome you back! Best Regards, Nikolay Rusev General Manager

5 out of 5
Super Laüge Sehr gutes Frühstücksangebot Aufgestelltes Personal

Posted by on 2 May 2022

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Comment from Hotel Management

16 May 2022 by General Manager

Dear Valued Guest, Thank you so much for sharing your experience with us, for choosing our preperty and for your overall rating of Grand Hotel Sofia as an excellent hotel. It would be a great honor and pleasure to welcome you again next time you are in town. Best Regards, Nikolay Rusev General Manager

4 out of 5
Ok.

Posted by on 3 Jul 2021

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Comment from Hotel Management

5 Jul 2021 by General Manager

Dear Valued Guest, Thank you for choosing Grand Hotel Sofia and for your feedback! We are pleased that our services are at the level of your expectations and we hope to meet you soon again! Best Regards, Nikolay Rusev General Manager

5 out of 5
Tout était correct. Personnel très serviable. La télé par contre très petite par rapport à la chambre. Manque de prise électrique dans la salle de bain. Petit déjeuner copieux avec un personnel souriant et agréable.

Posted by on 9 Jul 2019

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5 out of 5
Erinomainen sijainti, ripaus luksusta, mahtava aamiainen , iso huone

Posted by on 1 Mar 2019

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Comment from Hotel Management

13 Mar 2019 by Petya Angelova

Dear valued guest, Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities and, above all, that the service has exceeded your expectations. We are looking forward to your next visit to Sofia and our hotel. Sincerely Petya Angelova Front Office Manager

5 out of 5

Posted by on 20 Feb 2019

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About the Grand Hotel Sofia

Location 1 Gurko Str, Sofia, 1000

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, meeting rooms, and limo/town car service. A fitness centre, a terrace, and multilingual staff are also featured at the luxury Grand Hotel Sofia. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. For a fee, parking is available. This 5-star Sofia hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 9 levels
  • Conference rooms
  • Built in 2004
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Sofia Central Station (2.8 km / 1.7 mi)
  • Metro station: Serdika Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Grand Hotel Sofia offers 122 accommodations with minibars and laptop-compatible safes. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and bidets. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Deep-soaking bath
  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Satellite channels
  • Films for purchase
  • Hypo-allergenic bedding
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Shades of Red – Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Snowboarding nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Downhill skiing nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Grand Hotel Sofia offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BGN 29.34 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: BGN 97.80 per pet, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. Property requires that all guests aged 12 and over receive on-site antigen/rapid COVID-19 testing (BGN 60 per person, per stay).

  • One child stays free
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Smoke detector
  • Reservations are required for on-site COVID-19 testing
  • Onsite COVID-19 testing (PCR) is required
  • Onsite COVID-19 testing (Antigen) is required
  • Minimum age for COVID-19 test requirement: 12
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 3
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: BGN 100
  • A tax is imposed by the city: BGN 1.20 per person, per night
  • Spa fee: BGN 39 per person, per night
  • COVID-19 testing fee (PCR screening): BGN 120 per person, per stay.
  • COVID-19 testing fee (antigen/rapid screening): BGN 60 per person, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BGN 37.16 for adults and from BGN 37.16 for children
  • Airport shuttle fee: BGN 59 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: BGN 60 per night
  • Pet fee: BGN 97.80 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BGN 29.34 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Sofia
  • Grand Sofia
  • Sofia Grand Hotel
  • Grand Hotel Sofia Hotel
  • Grand Hotel Sofia Sofia
  • Grand Hotel Sofia Hotel Sofia

You should know

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.