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4.8 out of 5

"Attentive helpful staff great location excellently appointed rooms everything a 5* hotel should be " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

The spacious rooms at Grand Hotel Sofia get high marks from our customers. During your stay, you're just a quick walk from Slaveykov Square. Enjoy features like free WiFi in public areas and free valet parking, plus a snack bar/deli. Built in 2004, this 5-star hotel has 122 rooms. All rooms offer free WiFi and deep-soaking bathtubs.

  • Air-conditioned rooms with deep-soaking bathtubs, flat-screen TVs and minibars
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy garden views while dining at Shades of Red
  • Buffet breakfast served daily for a fee
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes a playground
  • Guests have great things to say about the size of the guestrooms and the location
  • Within a 15-minute walk of Bulgarian Parliament and National Palace of Culture
  • Airport and train station pick-up shuttle service available for a fee
  • Pets welcome for a fee

Superior Room (Non Refundable)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£64* Per night/room 21 Jun - 22 Jun

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, Corner (Free two way airport transfer)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room (Free drink voucher.)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, Corner (Free two way airport transfer.)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room (Free drink voucher)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Grand Hotel Sofia ratings based on 8 verified reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel Sofia

Everyone (5) Couples (1) Other (1)
5 out of 5
Attentive helpful staff great location excellently appointed rooms everything a 5* hotel should be

Posted by , from Lliverpool on 1 Mar 2020

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Comment from Hotel Management

15 Mar 2020 by Kristian Ivanov

Dear Valued Guest, Thank you so much for sharing your experience. We are delighted that you have enjoyed our beautiful rooms and, above all, that you have given such a high score on the service you have received. Thank you for your warm and kind recognition! It would be a real pleasure to welcome you back! Kind regards, Kristian Ivanov Front Office Manger

3 out of 5

Great location, disappointing experience

First and foremost I have to say the hotel is in a great location in the city and in general the staff were mainly friendly and helpful. The Hotel itself is as the name suggests "Grand" and the architecture absolutely beautiful in parts. The breakfast buffet was ok and lunch was also a good standard. One small irritation was that the hotel was not able to provide an ironing board (fire risk apparently). You could make use of the laundry service but the prices for ironing a shirt did not represent value for money. My main disappointment however was that I was due to spend 8 nights at the hotel, however due to changes in my work schedule I needed to reduce that to three nights. Despite declaring that upon arrival, I was met with a flat "sorry we cannot help you sir". I therefore had to pay the full nightly rate for the 8 nights including the ones that I would not be staying at the hotel. The terms and conditions do state no cancellation (this was not a cancellation as such, but a reduction in the number of nights with 4 days notice). As a frequent visitor to Sofia I was pretty disappointed at the lack of insight and creative thinking. I felt we could of come to an amicable solution which would of encouraged me to pick this hotel for future visits.

Posted by on 25 Feb 2015

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5 out of 5
Tout était correct. Personnel très serviable. La télé par contre très petite par rapport à la chambre. Manque de prise électrique dans la salle de bain. Petit déjeuner copieux avec un personnel souriant et agréable.

Posted by on 9 Jul 2019

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5 out of 5
Erinomainen sijainti, ripaus luksusta, mahtava aamiainen , iso huone

Posted by on 1 Mar 2019

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Comment from Hotel Management

13 Mar 2019 by Petya Angelova

Dear valued guest, Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities and, above all, that the service has exceeded your expectations. We are looking forward to your next visit to Sofia and our hotel. Sincerely Petya Angelova Front Office Manager

5 out of 5

Posted by on 20 Feb 2019

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5 out of 5
Grosszügiges Zimmer, fantastisches Frühstückbuffet, beste Schuhputzmaschine aller Zeiten im Foyer und - der Gag - jeden Tag neue Teppiche im Personenlift: "Welcome Friday", "Welcome Saturday". SEHR empfehlenswert!

Posted by on 29 Sep 2018

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Comment from Hotel Management

2 Oct 2018 by Petya Angelova

Dear valued guest, Thank you so much for the kind words. We are more than thrilled that our facilities and services exceeded your expectations. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed. We really hope that you will find reasons to come back to Sofia and I would like to assure you that my colleagues will make it another worthwhile experience for you. Sincerely, Petya Angelova Front Office Manager

5 out of 5
Saubere Zimmer - gutes Frühstücksbuffet - sehr zuvorkommendes Personal !. Sehr gerne wieder

Posted by , from Bochum on 26 Apr 2018

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Comment from Hotel Management

30 Apr 2018 by Petya Angelova

Dear guest, We are thrilled that your enjoyed our amenities and above all that the service met your expectations. Welcoming guest is more of an art than business for us, we are thankful that our efforts has been noticed. Looking forward to your next trip to Sofia and our hotel. Sincerely, Petya Angelova Front Office Manager

5 out of 5

Toplage im Zentrum

Hotel ist an Toplage, alles sehenswerte zu Fuss erreichbar. Gepflegt, sauber, grosszügige Zimmer u tolles Frühstücksbuffett

Posted by on 9 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Petya Angelova

Dear valued guest, Thank you so much for taking the time to share your comments on the Grand Hotel Sofia. We are thrilled that you have enjoyed our amenities and that our service team succeeded in turning your stay into a memorable experience. We look forward to welcoming you back! Kind Regards, Petya Angelova Front Office Manager

About the Grand Hotel Sofia

Location 1 Gurko Str, Sofia, 1000

Property Features

There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Grand Hotel Sofia. The hotel can provide concierge services and wedding services. Free self parking and valet parking are available.

  • 122 guestrooms or units
  • Built in 2004
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Sofia (SOF) (11.5 km / 7.1 mi)
  • Train station: Sofia Central Station (2.8 km / 1.7 mi)
  • Metro station: Serdika Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free valet parking and self parking

Room Amenities

Grand Hotel Sofia offers 122 forms of accommodation with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets. This Sofia hotel provides complimentary wired and wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Deep-soaking tub
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Shades of Red – Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Snowboarding nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 3:00 AM
  • Check-in time starts at 3:00 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for BGN 51.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: BGN 100 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: BGN 100 per day
  • A tax is imposed by the city: BGN 1.31 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: BGN 40 per person (approximately)
  • Airport shuttle fee: BGN 38 per person (one-way)
  • Pet fee: BGN 100 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: BGN 51.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Sofia
  • Grand Sofia
  • Sofia Grand Hotel
  • Grand Hotel Sofia Hotel
  • Grand Hotel Sofia Sofia
  • Grand Hotel Sofia Hotel Sofia

You should know

  • Grand Hotel Sofia offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.