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4.7 out of 5

"We had such a wonderful few days and had an amazing reception from Armin. We upgraded our room on checkin and i am delighted we did as it really made ... " More

By a verified traveller on Wed 18 Sep 2019

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Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£230* Per night/room 25 Apr - 26 Apr

Luxury Suite (Palais)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room (Grand)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Palais Hansen Kempinski Vienna's great location gets high marks from our customers. During your stay, you'll be connected to a railway/underground station and just a quick walk from Sigmund Freud Museum. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars. Built in 1873, this 5-star hotel has 152 rooms over 5 floors. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with deep-soaking bathtubs, tablet computers and 24-hour room service
  • Free WiFi
  • Enjoy international cuisine at Edvard, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages, facials or body scrubs at Kempinski The Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour health club, a steam room and a sauna
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Within a 10-minute walk of Sigmund Freud Museum and Judenplatz
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Palais Hansen Kempinski Vienna ratings based on 82 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palais Hansen Kempinski Vienna

Everyone (18) Couples (43) Business (2) Family (10) Friends (4) Other (3)
5 out of 5

Posted by on 26 Dec 2019

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Comment from Hotel Management

23 Apr 2020 by Florian Wille, General Manager

Thank you very much for your review! We look forward to welcoming you again at Palais Hansen Kempinski.

5 out of 5
We had such a wonderful few days and had an amazing reception from Armin. We upgraded our room on checkin and i am delighted we did as it really made our trip! Looking forward to coming back again in the future Many thanks Samantha

Posted by on 18 Sep 2019

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Comment from Hotel Management

23 Apr 2020 by Florian Wille, General Manager

Thank you very much for your review! We look forward to welcoming you again at Palais Hansen Kempinski.

5 out of 5

Basically perfect

Everything was great, the location, the room, the service and staff. There is really nothing negative to say. Would go again.

Posted by on 21 Apr 2018

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1 out of 5
King bed is two small bed joined badly so you sink in between of them

Posted by on 12 Apr 2018

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Comment from Hotel Management

19 Apr 2018 by Reception Desk

Dear guest, thank you for your feedback. In case we can assist you with a room move or a quick service in the room, to make the beds more comfortable for you, please contact the reception desk any time! warm regards

5 out of 5
It was absolutes great. The Location is Perfect.

Posted by , from Seitzerland on 17 Dec 2017

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5 out of 5

Overall excellent

All excellent from service, room, reception and food.

Posted by on 31 Mar 2016

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5 out of 5

Overall excellent

All excellent from service, room, reception and food.

Posted by on 31 Mar 2016

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5 out of 5

Beautiful Vienna Experience

As an older woman traveling alone, this hotel could not have been better. From the first moment, with an offer of cold water until the last when a taxi for my trip to the airport was quickly hailed for me, it was exceptional. The room was beautiful and with the easy to manage iPad, I could do everything without searching. The dining was fabulous, even to lunch in the lobby. The staff was exceedingly helpful, getting me English newspapers, printing my boarding pass, making change for me, seeing to every need in a very cheerful manner. I will stay in Kempinski hotels whenever I can.

Posted by on 19 May 2015

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5 out of 5

Great family holiday

Great experience. Fantastic hospitality, very pleasant and professional staff, good location. They don't come much better.

Posted by on 24 Jun 2013

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5 out of 5

Posted by on 6 Aug 2020

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Comment from Hotel Management

21 Aug 2020 by Florian Wille, General Manager

Thank you very much for your wonderful review! We look forward to welcoming you again at Palais Hansen Kempinski.

About the Palais Hansen Kempinski Vienna

Location Schottenring 24, Vienna, Vienna 1010

Property Features

Palais Hansen Kempinski Vienna offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. A sauna, tour or ticket assistance, and multilingual staff are also featured at the luxury Palais Hansen Kempinski Vienna. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this Art Deco Vienna hotel.

  • 1 building
  • 152 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1873
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Vienna International Airport (VIE) (19.7 km / 12.2 mi)
  • Train station: Vienna Franz-Josefs-Station (2.1 km / 1.3 mi)
  • Metro station: Schottenring U-Bahn (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Palais Hansen Kempinski Vienna offers 152 forms of accommodation with tablet computers and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. This Vienna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Deep-soaking tub
  • Minibar
  • Tablet
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Edvard – This fine-dining restaurant specialises in international cuisine and only serves dinner. 1-star Michelin rating. Reservations are required.

Die Kueche – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Lobby Bar und Lounge – On-site bar. Open daily.

Cigar Lounge – On-site bar. Open daily.

26°EAST – On-site Champagne bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Segway rental/tour nearby

Spa Services

Kempinski The Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60 per night.

Pet Policy

  • Pets: EUR 35 per pet, per day
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 42.00 per person (approximately)
  • Airport shuttle fee: EUR 60 per vehicle (one way)
  • Covered self-parking fee: EUR 44 per day
  • Pet fee: EUR 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hansen Kempinski
  • Hansen Kempinski Vienna
  • Kempinski Hansen Vienna
  • Kempinski Palais Hansen Vienna
  • Kempinski Palais Vienna
  • Palais Hansen Kempinski
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Hotel Vienna
  • Palais Hansen Kempinski Vienna
  • Palais Kempinski
  • Palais Hansen Kempinski Vienna Hotel
  • Palais Hansen Kempinski Vienna Hotel
  • Palais Hansen Kempinski Vienna Vienna
  • Palais Hansen Kempinski Vienna Hotel Vienna

You should know

  • Palais Hansen Kempinski Vienna offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

The property is a member of Historic Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.