"We had such a wonderful few days and had an amazing reception from Armin. We upgraded our room on checkin and i am delighted we did as it really made ... " More
18 May 2022 by Florian Wille
Dear Mr. Hirv, We are very sorry to hear that you were not satisfied with your stay at our hotel. We take your feedback very seriously and have discussed it in detail with the respective staff members to ensure that any issues are resolved. However, we would like to clearly distance ourselves from the accusation that our staff did not assist you in getting to the airport. As the internationally renowned charity run "Wings for Life" took place in Vienna on the day in question, there were roadblocks and delays throughout the city. Because of this, no taxis could get to the hotel. In view of the difficult traffic situation and the urgency, our staff recommended using public transport, as this is a reliable, safe and very convenient alternative in Vienna. We are very sorry that this was misunderstood and interpreted as a lack of helpfulness, but this is neither the intention of our staff nor does it reflect our attitude. We would be pleased if you would come back to our offer and contact me directly to clarify any further misunderstandings. With kind regards, Florian Wille General Manager
23 Apr 2020 by Florian Wille, General Manager
Thank you very much for your review! We look forward to welcoming you again at Palais Hansen Kempinski.
23 Apr 2020 by Florian Wille, General Manager
Thank you very much for your review! We look forward to welcoming you again at Palais Hansen Kempinski.
19 Apr 2018 by Reception Desk
Dear guest, thank you for your feedback. In case we can assist you with a room move or a quick service in the room, to make the beds more comfortable for you, please contact the reception desk any time! warm regards
Anantara Palais Hansen Vienna Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Business amenities include a 24-hour business centre and meeting rooms. A sauna, tour or ticket assistance, and multilingual staff are also featured at the luxury Anantara Palais Hansen Vienna Hotel. Parking is available for a fee. This 5-star Vienna hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Self parking (surcharge)
Anantara Palais Hansen Vienna Hotel offers 152 accommodations with tablet computers and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries. This Vienna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Edvard – This fine-dining restaurant specialises in international cuisine and only serves dinner. 1-star Michelin rating. Reservations are required.
Der Wintergarten – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Lobby Bar und Lounge – On-site bar. Open daily.
Cigar Lounge – On-site bar. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
The property is a member of Historic Hotels of the World.
Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars.
