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"We booked this hotel for a date in May when it was going to be hot and humid overnight. We chose the hotel because it advertised aircon throughout. W ... " More

By a verified traveller on Thu 01 Jun 2017

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Hotel Description

Our customers tell us they can't get enough of NH Canciller Ayala Vitoria's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Florida Park. Free WiFi in public areas, a restaurant and a bar are available. This 4-star hotel has 174 rooms over 10 floors. All rooms offer free WiFi and satellite TV channels.

  • Air-conditioned rooms with satellite TV, minibars and room service (during limited hours)
  • Free WiFi
  • Enjoy international cuisine while dining at Quejana
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, concierge services and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Florida Park and 4 minutes on foot from Armory Museum of Alava
  • Pets welcome for a fee (restrictions apply)

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£58* Per night/room 24 Aug - 25 Aug

Standard Room (Extra Bed 3 adults)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Room (Extra Bed 2 adults + 1 child)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

NH Canciller Ayala Vitoria ratings based on 2 verified reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for NH Canciller Ayala Vitoria

Everyone (1) Couples (1)
3 out of 5

No Aircon whatever the temperarure...

We booked this hotel for a date in May when it was going to be hot and humid overnight. We chose the hotel because it advertised aircon throughout. We had been cycling all day and checked in explaining we were really hot and tired. The checking staff though helpful and nice failed to mention that the hotel does not switch it's aircon on before 9 June however hot it is outside. Not knowing this we tried to switch our aircon on at night and found it didn't work. The staff explained the 9 June deadline and consequently we sweltered overnight in our room with the window open at 25C inside. And you may not want the window open, the road is noisy and may keep some people awake. Whist the rooms are great and the hotel ideally situated for the town, I'd suggest that this hotel is only a good choice after 9 June. The outside temperature dropped to 17, but our room remained boiling all night. (We have a thermometer on our bike computer). There hotel was unable to give us a discount (manager away) and NH the selves just offered us a discount off another stay - so trying to make more money out of us instead of compensating us for false advertising. It's a shame, because its a nice hotel, with nice rooms, but you'd be better off taking the duvet across the road to the park and sleeping on a bench!

Posted by , from Norwich on 1 Jun 2017

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3 out of 5
Stadtnah, alles bequem zufuß erreichbar. Leider hat die Klimaanlage nicht funktioniert.

Posted by on 2 Oct 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 5627 square feet (523 square metres) and includes conference rooms. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly NH Canciller Ayala Vitoria. For a fee, parking is available. This 4-star Vitoria-Gasteiz hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 10 levels
  • 5627 sq ft of conference space
  • 523 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Vitoria (VIT) (11.2 km / 6.9 mi)
  • Train station: Vitoria-Gasteiz Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

NH Canciller Ayala Vitoria offers 174 forms of air-conditioned accommodation with minibars and a safe. Satellite televisions are provided. Bathrooms include a bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Bathtub
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 5 AM to 10:30 AM.

Quejana – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser

Individually wrapped food options are available for breakfast and through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property Registry Number – H.VI.0001
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 13 and EUR 32 per person (approximately)
  • Self-parking fee: EUR 17.60 per night
  • Pet fee: EUR 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canciller
  • Canciller Ayala
  • NH Ayala
  • NH Canciller
  • NH Canciller Ayala
  • NH Canciller Ayala Hotel
  • NH Canciller Ayala Hotel Vitoria
  • NH Canciller Ayala Vitoria
  • NH Canciller Ayala Vitoria Hotel Vitoria-Gasteiz
  • NH Canciller Ayala Vitoria Vitoria-Gasteiz
  • NH Canciller Ayala Vitoria Hotel
  • Nh Hotels Vitoria Gasteiz
  • NH Canciller Ayala Vitoria Hotel
  • NH Canciller Ayala Vitoria Vitoria-Gasteiz
  • NH Canciller Ayala Vitoria Hotel Vitoria-Gasteiz

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.