"The renovation made it a lot better"

"Our room was everything we wanted. It had a Jacuzzi in it. It had a king size bed lots of mirrors an a fireplace ! It was absolutely beautiful! It was my husband and I anniversary and we wanted a very romantic room and that is exactly what we got. The service was amazing. They had wonderful food ..."

"Very good staff"

"Staff was very helpful, very attentive"

"The staff was very nice and helpful. Our room was real nice and clean. Bed was comfortable. The property was neat and clean. Was close to a lot of the attraction's. We had a good time. Will probably stay here again when we go back to Pigeon Forge."

"Everything was wonderful but our view. I paid for a lake view but our view was a small window and could barely see the lake. All we saw was construction. Very disappointing. Our shampoo and conditioner was not refilled and our refrigerator did not cool. The air conditioner in the room did not flow ..."

"Excellent customer service! We had over 16 bikes arrive in the rain and was accommodated above and beyond. Thank you! see you next year."

"This property is in dire need of updates and repairs. The carpet is torn in many of the common hallways and at least three elevators are out of service. There is a tree near one of the entrances that drops a lot of leaves which got into the hallway. Every we were there so were the leaves. It is obvious ..."

"We love staying here."

"Best hotel experience I have had. Rooms were clean, breakfast was hot and ready. Biscuits and gravy were delicious. Quiet and safe property"