"Excellent customer service and installation, we enjoyed our vacation"

"I really enjoyed the Plaza. Comfortable room. Fun casino. Only issue I had was the restroom which was very small. Other than that, I highly recommend."

"Proximity to shopping and dining was excellent. Did not like the distance to the parking garage."

"The staff is nice and the location is very good. The breakfast s good too"

"Room was a non-smocking room and it was clean, did not smell like smoke at all, quite and staff was friendly. This was our second time staying here and we truly enjoyed it!"

"Aircon was very cold despite switching the temperature to 28 degree and low fan. Staff was prompt to provide harder pillow upon request. There are complimentary drinks on lobby floor which was great"

"The location is great and staff very friendly but the conditions a bit rundown needs some renovation."

"Great stay as usual due to location. I always stay in this hotel, whenever I visit JB. Tower 1 rooms seem more well-maintained but the wifi connection is really bad, especially if I want to use the smart TV to watch shows on apps. TV should be connected using LAN connection instead of wireless connection ..."

"We got stranded because of the cyber-outage & had to find some accommodations for 2 night in a hurry. Loved the Palazzo. My only complaints would be (1) there was often a weird smell in the hallway & sometimes in our room. It was like a smelly drain. We were on the 40th floor, room 907. Also, we ..."

"Great welcoming staff. Location is perfect, everything is in a decent walking distance. Enjoyed our stay a lot and was clean and tidy. Friendly all around and easy check in/out along with baggage storage. Will stay again."