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9/11 Memorial & Museum: General Admission

By National September 11 Memorial


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Cleanliness and safety

Cleaning and safety practices

Masks required
Contactless tickets
Vehicles and venues disinfected


  • Moving & emotional tribute to the lives lost on 9/11
  • Poignant memorial fountains in the Twin Towers’ footprints
  • Museum with artefacts, photographs & multimedia displays
  • Audio remembrances & access to the “Survivor's Stairs”
  • Enjoy your time at the museum & memorial

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What's included, what's not

  • General admission to National September 11 Memorial & Museum

Know before you book

  • Children 6 and younger are complimentary; however, exhibits may be inappropriate for children 9 and younger. Please use discretion if visiting with a child.
  • Check-in is 15 minutes prior to the booked tour start time.
  • Hours of operation are Thursday-Monday from 9:00 PM to 5:00 PM, and closed Tuesday-Wednesday. Please be sure to check 911memorial.org for any changes in hours of operation, and to reserve a free admission time-slot for Monday afternoons starting at 3:30 PM.
  • All visitors 12 years of age and over should be prepared to show proof of vaccination to enter the Museum.
  • Visitors 18+ must also be prepared to show an official form of identification with name and photo or date of birth, such as driving licence, non-driver government ID card, IDNYC, passport, or school ID card.

What you can expect

Pay your reverent respects to the victims of 9/11 at the National September 11 Memorial and Museum. Reflect before the quiet fountains where the Twin Towers once stood, and learn about the heroes, sacrifices, and ongoing impact of the tragic 2001 attacks.

Step into the 9/11 Memorial Museum, where historical exhibits convey the shock, horror, and disbelief felt around the nation—and the world—as the World Trade Centre towers fell. Walk through a solemn gallery to see portraits of the nearly 3,000 victims of the attacks of September 11, 2001 and of the bombing on February 26, 1993. Learn about each person as you study photographs, and listen to audio remembrances recorded by family and friends.

In Foundation Hall, gaze at preserved sections of the building’s retaining wall and the stairway known as the “Survivor’s Stairs,” used by hundreds to escape to safety.

Cleaning and safety practices

Enhanced cleanliness measures

  • High-touch surfaces cleaned and disinfected
  • Vehicles and venues cleaned with disinfectants

Social distancing

  • Contactless ticket redemption
  • Social distancing measures in place
  • Protective shields in place at main contact areas

Safety measures

  • Personal protective equipment worn by staff
  • Temperature checks given to staff
  • Temperature checks available
  • Masks required
  • Hand sanitiser provided
This information is provided by our partners


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Activity Location

  • National September 11 Memorial & Museum
  • 180 Greenwich St
  • New York 10281

Meeting/Redemption Point

    • National September 11 Memorial & Museum
    • 180 Greenwich Street
    • New York New York 10007

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