We have made the decision to retire ebookers and its BONUS+ programme in the United Kingdom. On 4 September 2024, the ebookers website, app, BONUS+ programme and its benefits ended in the UK. Rest assured, any existing and upcoming reservations and trips will not be disrupted, and we have honoured your loyalty through the One Key™ rewards programme, available now on Expedia®, Hotels.com® and Vrbo® in the UK.
-
For upcoming or past trips with ebookers UK:
-
To book new travel, visit Expedia. Expedia is where you can find and book your ideal holiday with the same ease and options you are used to with ebookers.
-
Join One Key, our loyalty programme across Expedia, Hotels.com and Vrbo in the UK, for free here.
-
If you were a BONUS+ member on ebookers UK:
Here’s what you need to know:
We automatically transferred any remaining BONUS+ rewards over at their full value in OneKeyCash* either to an existing One Key account if you have one on Expedia, Hotels.com or Vrbo or into a new One Key account on Expedia if you did not.
We have placed you in the One Key equivalent of your current BONUS+ tier.
-
To sign in to your One Key account:
*OneKeyCash is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo.
Frequently Asked Questions
What is happening to ebookers?
On 4 September 2024, the ebookers website, app, BONUS+ programme and its benefits ended in the UK, but rest assured, any existing and upcoming reservations and trips will not be disrupted. For ebookers BONUS+ members, we have honoured your loyalty with ebookers through Expedia’s new loyalty programme, One Key.
What will happen to my current booking on ebookers UK?
You will still be able to modify or cancel your reservations and access your ebookers UK Trips page after 4 September.
Once all trips have been completed and serviced, we will shut down access to your ebookers UK account, booking history, the ebookers UK website and app.
What currency will my OneKeyCash be in?
You can earn and redeem your OneKeyCash on bookings made in currencies offered in participating brands and regions, however OneKeyCash will always be tied to the currency associated with your account. If you are an existing One Key member, you will keep the currency associated with your account which is based on the region associated with most of your booking activity over the past 12 months. If you do not have any recent bookings, your account currency will be determined by the region you created your account in. If you are new to One Key and did not have an existing account, your account currency was assigned as GBP when your UK ebookers account was transitioned to One Key.
What will happen to my BONUS+ tier and rewards value?
If you had active rewards in your BONUS+ account, we automatically transferred your remaining BONUS+ rewards over to Expedia’s One Key rewards programme at their full value. We also reset your rewards expiration dates to 18 months from 4 September so you have more time to use them as OneKeyCash.
One Key has more tiers than BONUS+, so we placed you in the One Key equivalent of your BONUS+ tier. With One Key, tier status is unlocked through “trip elements.” To determine the One Key equivalent of your BONUS+ tier, we counted either your total room nights booked in 2023 or so far in 2024 (whichever is higher) as your total “trip elements” and placed you in the appropriate One Key tier shown below:
Blue - 0 trip elements
Silver - 5 trip elements
Gold - 15 trip elements
Platinum - 30 trip elements
Your One Key tier for 2025 will be determined based on how many trip elements you earn across Expedia, Hotels.com and Vrbo in 2024. We will also count your stayed room nights from the start of 2024 on ebookers.
With BONUS+, you could only reach the next tier through hotel nights stayed, but with One Key, nearly any trip you complete will help you qualify for the next tier. You will get one trip element for each eligible hotel night, holiday-rental night, flight ticket, car hire and activity over £20 in value. So, for example, if you booked two nights in a hotel and a three-day car hire, you’d earn 5 trip elements, enough to reach Silver tier status in one trip.
What will happen to my BONUS+ benefits?
All the benefits of the BONUS+ programme, including the airport lounge, travel activity reimbursements, the priority phone line and the Happiness Promise Guarantee, ended on 4 September 2024. Members who transition to One Key will gain access to a wide range of benefits at each level.
Learn more about the benefits One Key offers.
Can I still book on ebookers in the UK?
As of 4 September 2024, you can no longer book on ebookers UK. All new shopping and booking activity will be directed to Expedia.
Will I still be able to use the ebookers UK app?
As of 4 September 2024, the ebookers UK app will no longer be available and you will not be able to book on ebookers UK through the app or on the website. All new shopping and booking activity will be directed to Expedia.
How can I delete my account?
You can delete your account here, but you must be signed in to do so. Deleting your account is permanent and cannot be undone. Once your account is deleted, you will no longer have access to your account history–nor will our Customer Service team, which means they won’t be able to help you with past bookings.
If you do not believe you have an ebookers UK account, you can reach out to our Customer Service team here.
Also, if you’re currently on a trip or have upcoming trips booked through your account, you won’t be able to delete your account until those trips are completed or cancelled.