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3.8 out of 5

"The staff. They would do almost anything to help and resolve problems. The food in the Italian restaurant was good and bedroom well equipped and spaci ... " More

By a verified traveller on Wed 08 May 2019

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Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand, Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Grand Hyatt Amman. During your stay, you'll be connected to the convention centre and just a quick walk from King Abdullah Design and Development Bureau. Enjoy features like free WiFi in public areas and free valet parking, plus 4 restaurants.

  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy seafood while dining at 32 Degrees North
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with Thai massages, body wraps or aromatherapy at Zara Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 14 minutes by foot from Al Abdali Mall and a 3-minute drive from Rainbow Street
  • Airport and shopping centre shuttle service available for a fee

Grand Hyatt Amman ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hyatt Amman

Everyone (3) Couples (1) Friends (1)
2 out of 5
OK for a bed but that's about it. The stay was nothing short of a nightmare. If you book make sure you know of restaurants in the city as we were unable to eat dinner at the hotel due to outside reservations. We chose this hotel because of the location in the city, the amenities and the dining options. This hotel was great for the first hour, it looks very grand and the front desk staff are courteous. After booking in we went to our spacious King room and bathroom, as we flown in quite late I wanted to take a shower and have dinner. The shower didn't drain well and the hotel did not resolve the issue in our 5 days there. I made my way down to the main dining room and was turned away due to bookings. I was advised that I was required to do this via the phone in my room. When calling customer services I was told that I could book for 8:30pm the following day, which I was unable to accept due to plans, or next week as they were fully booked until then. Obviously I was dissatisfied but just needed food, I then ordered room service. This was delivered by a guy who announced he was the person I spoke to in customer services. He proceeded to tell me its our fault for not making arrangements for dinner and "he could not let down people with bookings for hotel guests". We ordered room service on another occasion, delivered by the same guy, again looking to cause an argument and tell us that the dinning room issue is ours and we should have been prepared.

Posted by on 24 Apr 2023

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Comment from Hotel Management

27 Apr 2023 by Ben Wozny - General Manager

Dear Mr. Ben,Warmest Greetings from Grand Hyatt Amman!I would like to take this opportunity to thank you for taking the time to submit your review with your genuine feedback, your ratings, and for choosing to stay with us.My team and I here are hoping that you have enjoyed your stay, and that our friendly staff somehow assisted in making your stay a pleasant one.Please accept my sincere apologies for the inconvenience occurred during your stay with the shower issue, and with the dinner booking sure. Rest assure your comments are highly appreciated. It will form an important part of our ongoing program to continue monitoring the quality of our services and facilities and will be shared with the concerned department for action to be taken. Our purpose is to serve our guests ensuring their stay is in a safe and healthy environment, with a lovely atmosphere.Looking forward to welcoming you back on your next visit and hope to remain always your first choice of stay.Best Regards,Ben WoznyGeneral Manager

5 out of 5
The staff. They would do almost anything to help and resolve problems. The food in the Italian restaurant was good and bedroom well equipped and spacious.

Posted by on 8 May 2019

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Comment from Hotel Management

13 May 2019 by Sara Aqqad

Dear Anonymous, May I firstly thank you for taking the time of day to share such a detailed review of your experience at Grand Haytt Amman and for granting us a full star rating. We are pleased that you were satisfied during your stay with our facility and that our Italian restaurant was to you liking and glad that our friendly staff assisted in making it an enjoyable stay. Hope to see you again soon, for many more Italian evenings. Best Regards, Sara Aqqad

5 out of 5

Lovely ambience and equally professional personnel

Location: close to the city / downtown
Loved the food at the restaurants and their hospitality is fantastic in every way. Every evening ( 6 evenings that is stayed?) a professional pianist, Nona, plays classic songs / compositions which gives a great sense of relaxation. This was most enjoyable (if you like music) and I looked forward to it.

Posted by on 3 Dec 2017

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3 out of 5

Good hotel but the service is poor

Nice location very clean and comfortable. The service was poor and staff need better training. For a five star hotel and the price they have to do better.

Posted by on 19 May 2013

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4 out of 5

Bon hotel - manque de professionalisme

Pros: Taille de la chambre, propreté, qualité de la literie
Cons: Service à la réception (voir histoire de mon passeport oublié)
Nous avons passé un bon séjour dans cet hôtel mais eu une expérience négative à la fin du séjour. Nous devions rester jusqu'au 10 mars mais nous avons dû quitter le 9 mars. Ce même jour, nous avons fait le check-out à 12h30 et sommes partis. Le soir même, à minuit, nous sommes arrivés à l'aéroport pour notre voyage de retour chez nous et je me suis rendue compte d'avoir oublié mon passeport. J'ai appelé l'hôtel qui finalement dit l'avoir trouvé dans le coffre-fort de la chambre. Ils ont affirmé m'avoir envoyé un e-mail vers 18h et m'informant avoir trouvé mon passeport. Je n'ai jamais reçu ce message. Ils ont gentillement accepté de donner le passeport à un chauffeur de taxi pour qui me l'apporte à l'aéroport mais ils n'ont pas pris en charge les frais. Je pense qu'un hôtel de cette catégorie, quand le personnel trouve un document important comme un passeport devrait agir de manière plus professionnelle et contacter le client au plus vite.

Posted by on 12 Mar 2018

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4 out of 5
good stay. would go again. must have a car or use a taxi.

Posted by on 22 Apr 2017

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Property Features

Grand Hyatt Amman offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 4 restaurants on site. Business amenities include a business centre, 10 meeting rooms, and limo/town car service. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A health club, a sauna, and spa services are also featured at the luxury Grand Hyatt Amman. An airport shuttle (available 24 hours) and a shopping centre shuttle are available for a fee. Self parking and valet parking are free. This 5-star Amman hotel is smoke free.

  • 327 guestrooms or units
  • 12 levels
  • 4 dining venues
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle and shopping centre shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Hyatt Amman offers 327 accommodations with iPod docking stations and DVD players. Beds feature premium bedding. LED televisions come with premium satellite channels. Fridges and minibars are provided. Bathrooms include slippers and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Separate bedroom
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • DVD player
  • Fridge
  • Luxury bedding
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

32 Degrees North – This restaurant specialises in seafood and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

The Lounge – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

The Lombard – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

The Terrace – On-site restaurant. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Yoga classes/instruction on site

Spa Services

Zara Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Thai massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Grand Hyatt Amman offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JOD 35.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JOD 15 per person
  • Airport shuttle fee: JOD 40 per vehicle (one-way)
  • Rollaway bed fee: JOD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Amman Grand Hyatt
  • Grand Hyatt Amman
  • Grand Hyatt Amman Hotel
  • Amman Hyatt
  • Grand Hyatt Amman Hotel Amman
  • Hyatt Amman
  • Grand Hyatt Amman Hotel
  • Grand Hyatt Amman Amman
  • Grand Hyatt Amman Hotel Amman

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 6:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.