15 Apr 2023 by Sofia Rodrigues, Graduate Manager
Dear Teresa,Thank you for your feedback.I'm sorry that some aspects of your stay did not meet your expectations, namely the room type and bar area.I would also like to apologise that you felt as the staff were not very friendly. Customer service is our priority and we're sorry if the experience you received left you with an impression in any way contrary to that.On behalf of the entire team here we sincerely hope you to see you again soon, in order to regain your trust and offer you an even better and even more pleasant stay.Kind regards,
31 Mar 2023 by Sofia Rodrigues, Graduate Manager
Dear Sarah,Thank you for the great review of our hotel. We hope to see you again soon!Kind regards,
10 Mar 2022 by Jurys Inn Belfast
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you for taking the time to review. Best Wishes