Mercure Hotel Severinshof Köln City

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

• Guest accommodation is not sealed after cleaning
• Electrostatic spray is used for disinfection
• Cashless transactions are available
• Masks are compulsory at the property
• Staff temperature checks are not conducted regularly
• Temperature checks are available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Cash or credit card deposit required
• Contactless food service / room service is not available
• Commonly touched surfaces are cleaned with disinfectant
• Reservation might be required for some facilities on site
• Property confirms they are implementing guest safety measures
• Caters to LGBTQ guests
• Contactless check-out is available
• Property is cleaned with disinfectant
• Staff wear personal protective equipment
• Property follows sanitisation practices of SGS (3rd party expert - Global)
• Mobile key entry is not available
• Debit cards not accepted
• Food service has been amended for enhanced safety
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Staffed front desk
• Social distancing measures are in place
• Contactless check-in is not available
• No rollaway/extra beds available
• No cots (infant beds) available
• Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
• LGBTQ friendly
• Property confirms they are implementing enhanced cleaning measures
• Individually wrapped food options are available
• Individually wrapped food options are available for breakfast
• Minimum guest age is 18
• Gap period enforced between guest stays - 24 hours