"Apart from the decor which needs uplifting, the staff are very hospitable and helpful, the rooms were clean, facilities were good. The gym, swimming p ... " More

By a verified traveller on Fri 20 Apr 2018

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Hotel Description

Our customers tell us that they enjoy the overall value at Best Western Palace Hotel & Casino. During your stay, you're just a quick walk from Douglas Beach. You'll find features such as free WiFi in public areas, plus 2 restaurants and an indoor pool. Built in 1965, this 4-star hotel has 133 rooms over 3 floors. All rooms offer free WiFi and LED TVs.

  • All rooms offer 24-hour room service, LED TVs and coffee/tea makers
  • Free WiFi
  • For dining with ocean views, stop by Paragon Restaurant, one of the property's 2 restaurants
  • Breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the WiFi and the local sightseeing
  • Steps from Douglas Beach and 12 minutes on foot from Gaiety Theatre

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking, Sea View

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking, Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Palace Hotel & Casino ratings based on 24 verified reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Palace Hotel & Casino

Everyone (6) Couples (14) Family (3) Friends (1)
1 out of 5
Hotel is run down, old and out dated. There no air con in this hotel (only in the restaurant and bar. Lack of staff means long waits to order anything. At one point bar tender was serving the food at tables. Reception staff on arrival was rude.

Posted by on 28 May 2019

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4 out of 5
The staff was brilliant the build need Modernising and a bit of Tlc

Posted by on 27 Apr 2019

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4 out of 5
Good Hotel location on sea front, car park next to the hotel or though not free, nice rooms but a bit dated, small bathroom, nice restaurant good friendly service in the bar.

Posted by on 25 Mar 2019

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3 out of 5
The hotel has decent facilities however it is in need of a refurbishment as it is looking tired.

Posted by , from Liverpool on 19 Oct 2018

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3 out of 5
Apart from the decor which needs uplifting, the staff are very hospitable and helpful, the rooms were clean, facilities were good. The gym, swimming pool, jacuzzi, steam Room provided for good value recreational facilities. The views out to the sea were amazing. Overall price was good value for money spent.

Posted by , from Wigan on 20 Apr 2018

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3 out of 5

Great Location

Great Location on the Promenade. Lots of activities available nearby and in hotel. Casino in hotel (if you like that sort of thing). In house Chinese Restaurant was good. Generally though hotel looks and feels a bit dated. Big bucks upgrade needed - but maybe prices would not be so reasonable then. We entered hotel from main promenade, and it looked and smelled like a beery night club [main entrance from car-park is fine]. Staff were all friendly and really helpful.

Posted by , from Bosnia on 12 Feb 2018

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4 out of 5

Very good hotel, opposite the beach

Pros: Very good sea view, liked the balcony, very quiet. Bar meals were very good value for money.
Cons: Only the small bathroom, but difficult to see how that could be overcome.
Location: We used public transport to get about quite easily. We got the steam railway to Port Erin; the electric railway to Snaefel/Laxey Mine/Ramsey.
Found all the staff very pleasant and helpful. Good room with small balcony. Toiletries provided and ample tea/coffee/biscuits, etc. A safe was also in the room. Only drawback was the small bathroom. Very good hot and cold breakfast with plenty of choice. When the bar tables were all occupied and we wanted a bar meal, the waiter took us into the dining room and served us our bar meal in there. Would go there again.

Posted by , from Birmingham UK on 14 Sep 2017

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3 out of 5

Hotel in good position but needs refurbishment....

Pros: Position and views. Staff were very good, friendly and professional.
Cons: Total refurbishment, badly needed.
Location: Location very good, we hired a car and saw all of the island in two days. Fantastic place. Had a wonderful meal on 2nd night at The Boatyard in Peel
On arrival hotel looks very dated, frontage to reception from car park is tired and needs urgently updating, carpets are dark and thin and appear old. Staff very good and carry the hotels lack of refurbishment. The bedroom was a deluxe double with sea view. The windows were dirty and the glass needed replacing/washing so the lovely view was marred by this. The room itself was fine, clean and as described. The mattress was old and needed replacing. It is a shame as the hotel has the potential to be very good. We ate in the restaurant on the first night at the carvery, I had the fish from menu and husband had the carvery with bottle of wine, meal was good. Breakfast was buffet style.

Posted by , from Weybridge, Surrey on 23 Jan 2017

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3 out of 5

Palace Hotel Review

The hotel was well situated directly on the promenade overlooking the sea. The access to reception from the front was very confusing as it was situate to the rear fronting the car park which was on a different level. The room itself was clean with a large bed (pair extra to upgrade) but the bath was compact and difficult to access at 6' 2. A piano bar was advertised for Friday and Saturday night but not opening until midnight which was too late for us. The casino and other entertainment were generally geared between midnight and 6am. The spa area was somewhat disappointing with the jacuzzi out of order, the sauna located inside the gents changing room and the pool area looking drab and in need of redecoration.

Posted by on 17 Apr 2016

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3 out of 5

Long weekend break

Main entrance to the Hotel is very disappointing. Located close to refuse bins and kitchen area. The decor is tired looking and requires a facelift. The exterior is also in bad need of a facelift also

Posted by on 27 May 2015

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About the Best Western Palace Hotel & Casino

Location Central Promenade, Douglas, England IM2 4NA

Property Features

As a guest of Best Western Palace Hotel & Casino, you'll find an indoor pool, a health club, a spa tub, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A casino, spa services, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Palace Hotel & Casino. For a fee, parking is available. This 4-star Douglas hotel is smoke free.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 1965
  • Casino
  • Bar or lounge
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Isle of Man (IOM) (15.4 km / 9.6 mi)
  • Train station: Douglas Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Palace Hotel & Casino offers 133 forms of accommodation with a safe and coffee/tea makers. LED televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast daily from 7 AM to 10 AM.

Paragon Restaurant – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: GBP 12.95 per person (approximately)
  • Self-parking fee: GBP 4 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Palace Hotel Casino Douglas
  • Best Western Palace Hotel Casino
  • Best Western Palace Casino Douglas
  • Best Western Palace Casino
  • Hilton Douglas
  • Hilton Hotel Douglas
  • Best Western Palace Hotel Douglas
  • Best Western Palace Hotel And Casino
  • Douglas Hilton
  • BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.