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4.5 out of 5

"A very comfortable hotel. Helpful staff throughout. Good breakfast selection and plenty to eat. Would happily stay there again in the future. " More

By a verified traveller on Mon 23 Apr 2018

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Superior Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£78* Per night/room 30 Jan - 31 Jan

Superior Triple Room, Pool View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Triple Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Galaxy Hotel Iraklio. During your stay, you're just a quick walk from Manos Hatzidakis Theatre. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.

  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Mediterranean cuisine with garden views at Per Se Lounge, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym and a steam room
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Within a 15-minute walk of Venetian Walls and Heraklion Archaeological Museum
  • Airport shuttle service available for a fee

Galaxy Hotel Iraklio ratings based on 33 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Galaxy Hotel Iraklio

Everyone (10) Couples (14) Business (2) Family (3) Friends (1)
5 out of 5
A very comfortable hotel. Helpful staff throughout. Good breakfast selection and plenty to eat. Would happily stay there again in the future.

Posted by , from Kent on 23 Apr 2018

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Comment from Hotel Management

25 Apr 2018 by Valantis Trevlakis - Front Office Manager

Dear Allan, Thank you so much for your review! We 're thrilled that you enjoyed your stay with us, our facilities, professional staff and the rich buffet breakfast. Thank you again for your preference at the Galaxy, we would love to have you back with us for another visit! Sincerely, Valantis Trevlakis - Front Office Manager

4 out of 5

Classy hotel a short walk to centre of Heraklionwe

Pros: Friendly atmosphere and staff and smart. Our room was very well cleaned, with a daily change of towels, by a long suffering maid.
Cons: The pool rarely gets the sun and the water was cold. The lounge chairs in the cocktail area are unfortable and need to be made adjustable.located
Location: Located on the road to the airport and Knossos but there is nothing to do nearby.
We spent four nights with the intention of visiting the city's excellent museums and enjoying good food in restaurants around the harbour. The Galaxy is some 20 minutes walk from the seafront but a taxi either way costs only 5 euros. The hotel itself offers good food but a very restricted menu. However the breakfasr buffet is excellent. The receptionists and the front hall porter were welcoming, friendly and helpful. Our room, however, was cramped, even though we were "upgraded" on arrival.

Posted by on 18 Sep 2016

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Comment from Hotel Management

27 Sep 2016 by Sintija Keisa

Dear RJ, Thank you for choosing Galaxy hotel Iraklio for your recent stay in Crete and your valuable review. We really appreciate your kind words about our welcoming staff, friendly atmosphere and clean rooms. We hope that overall you enjoyed your stay with us and look forward to meeting you again in our hotel. Sincerely, Sintija Keisa - Guest Relations Executive

5 out of 5
Hôtel idéalement placé, à 20 min à pied du centre d’Heraklion. Les services proposés sont très adaptés, la piscine est top et convient parfaitement. Le petit déjeuner est très diversifié, les basiques restent mais le côté plat chaud varie tous les jours. Je recommande vraiment cet hôtel.

Posted by on 3 Jul 2022

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Comment from Hotel Management

6 Jul 2022 by Michalis Georgellis

Thank you very much for your kind comments and your excellent rating!

5 out of 5
Amazing Hotel clean and good service!

Posted by on 15 Jun 2021

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Comment from Hotel Management

15 Jun 2021 by Marianna Kalafata - Assistant Front Office Manager

Thank you very much for your kind comments and your excellent rating

5 out of 5

Posted by on 21 Sep 2020

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Comment from Hotel Management

21 Sep 2020 by Trevlakis Valantis - Front Office Manager

Thank you very much for your excellent rating!

5 out of 5
Sehr schönes und sauberes Hotel mit einem Pool und tollen Zimmern! Frühstücksbuffet war ebenfalls ausgezeichnet!

Posted by on 10 Aug 2020

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Comment from Hotel Management

12 Aug 2020 by Trevlakis Valantis - Front Office Manager

Thank you very much for your kind comments and your excellent rating!

4 out of 5

Posted by on 3 Sep 2019

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Comment from Hotel Management

4 Sep 2019 by Valantis Trevlakis- Front Office Manager

Thank you very much for your good rating

5 out of 5
Sijainti hyvä, kävelymatkan päässä keskustasta. Lähellä ruokakauppa, kioskeja ja ravintoloita. Palvelu huippuluokkaa, aamiainen loistava. Siistiä, rauhallista. Ainoa kummallisuus että hotellin ravintola on auki vain jos tilaa puolihoito vaihtoehdon. Toki mahdollista tilata huoneeseen ateria. Ei halvimmasta päästä, mutta matkailussa ei kannata säästää asumisen mukavuudessa.

Posted by on 3 Sep 2019

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Comment from Hotel Management

4 Sep 2019 by Valantis Trevlakis- Front Office Manager

Thank you very much for your kind comments and your excellent rating!

5 out of 5

Posted by on 31 Aug 2019

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Comment from Hotel Management

31 Aug 2019 by Valantis Trevlakis- Front Office Manager

Thank you very much for your excellent rating!

4 out of 5

Posted by on 25 Jun 2019

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Comment from Hotel Management

25 Jun 2019 by Valantis Trevlakis Front Office Manager

Thank you for very much for your good rating!

Property Features

Galaxy Hotel Iraklio offers its guests an outdoor pool, a 24-hour health club, and a steam room. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 7535 square feet (700 square metres) and includes conference centres. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Galaxy Hotel Iraklio. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Heraklion hotel.

  • 127 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 bars or lounges
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Built in 1979
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Galaxy Hotel Iraklio offers 127 air-conditioned accommodations with laptop-compatible safes and espresso makers. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 26-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Select Comfort beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Per Se Lounge – Overlooking the pool and garden, this restaurant specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Vetri Restaurant – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Per Se Bar – Overlooking the pool and garden, this lobby lounge specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Late-night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Galaxy Hotel Iraklio offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Galaxy Hotel Iraklio

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free: Maximum age 4
  • Social distancing measures are in place
  • Carbon monoxide detector
  • Property Registry Number – 1039K015A0002000
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15.00 per person (approximately)
  • Airport shuttle fee: EUR 25 per vehicle (one-way)
  • Rollaway bed fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Galaxy Hotel Iraklio
  • Galaxy Hotel Iraklio Heraklion
  • Galaxy Iraklio
  • Galaxy Iraklio Heraklion
  • Galaxy Iraklio Hotel
  • Iraklio
  • Iraklio Galaxy Hotel
  • Iraklio Hotel
  • Galaxy Hotel Heraklion
  • Galaxy Hotel Iraklio Crete/Heraklion
  • Galaxy Hotel Iraklio Hotel
  • Galaxy Hotel Iraklio Heraklion
  • Galaxy Hotel Iraklio Hotel Heraklion

You should know

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Key (nogle)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.