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"The hotel was very good, nice breakfast, friendly staff. I celebrated a birthday during my stay and champagne and a cake were left for me in my room, ... " More

By a verified traveller on Tue 28 Jan 2020

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Hotel Description

Our customers tell us they can't get enough of Hotel Real Palacio's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Center for Modern Art. Enjoy features like free WiFi in public areas, plus 2 restaurants and a fitness centre. Built in 2004, this 5-star hotel has 147 rooms over 6 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have great things to say about the comfortable guestrooms and the location
  • 6 minutes by car from Gulbenkian Museum and 10 minutes from Lisbon Zoo
  • Airport shuttle service available for a fee

Standard Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£82* Per night/room 9 Jun - 10 Jun

Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Real Palacio ratings based on 84 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Real Palacio

Everyone (26) Couples (32) Business (1) Family (12) Friends (2) Other (2)
5 out of 5
The hotel was very good, nice breakfast, friendly staff. I celebrated a birthday during my stay and champagne and a cake were left for me in my room, which was a nice gesture.

Posted by on 28 Jan 2020

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Comment from Hotel Management

3 Feb 2020 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you for sharing your opinion. We are glad to hear that you have choosen us to celebrate your birthday and that you consider us a very good hotel. We are looking forward to welcome you back. Best regards, Ana Cláudia Branco - Real Experience Manager

3 out of 5
Nice interior to hotel. Room had everything required although seemed a bit odd to only have one milk sachet each day when the room was a double! The only down side was it is a little way out from the main city area so a trek uphill each day back to the hotel

Posted by on 8 Dec 2019

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Comment from Hotel Management

11 Dec 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, We would like to thank you for your comments. We regret that your stay with us was not the great experience that we strive to provide to all of our Guests. We look forward to welcoming you again, hopefully soon, for a better experience. Kind Regards, Ana Cláudia Branco - Real Experience Manager

5 out of 5
Fabulous staff, so helpful and kind.Lovely clean rooms ,fantastic food and service with a smile! Will be back!

Posted by on 13 Sep 2019

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Comment from Hotel Management

22 Sep 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, It is really gratifying to learn how enjoyable your stay was and to know that you were pleased with our staff and service. Thank you so much for your review. It is a great feeling to know that you would definitly return to our Hotel, and we hope you really do come back in the near future so that we can provide you with another amazing stay. Kind regards, Ana Cláudia Branco - Real Experience Manager

5 out of 5
Great location near metro stations and shops but quiet and peaceful. Spacious inside and lovely seating areas plus an excellent bar.

Posted by on 28 Aug 2019

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Comment from Hotel Management

6 Sep 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you for your positive comment about Hotel Real Palácio. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, hopefully soon. Kind Regards, Ana Cláudia Branco - Real Experience Manager

5 out of 5
Very good ambience. Very clean, lovely staff and close to Metro.

Posted by on 31 Jul 2019

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Comment from Hotel Management

6 Sep 2019 by Ana Cláudia Branco – Real Experience Manager

Dear Guest, It was a real pleasure to read your kind words. We are happy to learn that you enjoyed your stay with us. Thank you for all of your compliments regarding our Hotel. We look forward to your next visit, hopefully soon. Kind Regards, Ana Cláudia Branco – Real Experience Manager

5 out of 5
Great hotel with excellent service. A very comfortable stay overall. Staff were helpful. The spa treatments were also good. Jacuzzi was abit too hot for me though. Location and proximity to city was also good

Posted by on 31 Jan 2019

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Comment from Hotel Management

6 Feb 2019 by Ana Cláudia Branco – Real Experience Manager

Dear Guest, Thank you so much for your constructive comments and review. It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff. We look forward to welcoming you again, hopefully soon at the Real Palácio. Kind regards, Ana Cláudia Branco – Real Experience Manager

4 out of 5
Lot of character,charm and style -comfortable rooms, friendly staff. Close to good local cafes & restaurants. Also Corte Del Ingles shopping centre & metro stations. Cons: 3pm check in ? No tea/coffee in room. Really need a cup of coffee when I wake up! Also not sure why charged 2 euro per person per night tax instead of 1 euro per night. Over all positive experience though.

Posted by on 6 Jan 2019

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Comment from Hotel Management

7 Feb 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you so much for the comment. It deserved all of our attention. We are happy to know that you were pleased with our staff, location and rooms. We have to inform you that although we do not have terms and kettles in each room, these can be provided upon request at the reception. Concerning the city tax, we would like to inform you that the municipal overnight tourist tax, effective from January 1, 2019, is charged by tourist enterprises and local accommodation establishments to their guests. It is 2 € per night, maximum of 7 nights per person and stay. We look forward to welcoming you again in the near future. Please do not hesitate to contact us for any information that you might need. Kind regards, Ana Cláudia Branco - Real Experience Manager

4 out of 5

Posted by on 10 Dec 2018

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Comment from Hotel Management

6 Jan 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

5 out of 5
very nice Hotel with super breakfast - clean and calm

Posted by , from Zuerich / Switzerland on 8 Nov 2018

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Comment from Hotel Management

5 Dec 2018 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, It was a pleasure reading your comment about our Hotel and we are very glad to know that you were pleased with our breakfast. Thank you for leaving us your feedback. We look forward to welcoming you again at our Hotel. Best Regards, Ana Cláudia Branco - Real Experience Manager

4 out of 5

Posted by on 6 Oct 2018

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Comment from Hotel Management

3 Nov 2018 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Renovations + Closures

The following facilities are closed until further notice:

  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub

Property Features

Hotel Real Palacio offers its guests a spa tub, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business centre. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Hotel Real Palacio. For a fee, parking is available. This 5-star Lisbon hotel is smoke free.

  • 1 building
  • 147 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 2004
  • Bar or lounge
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Lisbon (LIS-Humberto Delgado) (6.6 km / 4.1 mi)
  • Train station: Entrecampos Station (2 km / 1.2 mi)
  • Metro station: Picoas Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Real Palacio offers 147 forms of accommodation with minibars and a safe. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Real Cozinha – This restaurant serves lunch and dinner.

Real – This restaurant only serves breakfast. Open daily.

Adega do Palacio – On-site wine bar. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sailing nearby

Spa Services

  • Number of treatment rooms 1

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.00 per day.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.Each guestroom is kept vacant for a minimum of 24 hours between bookings. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property Registry Number – 1346
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guests' stays 24 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 11 for adults and EUR 6.50 for children (approximately)
  • Self-parking fee: EUR 9 per day
  • Rollaway bed fee: EUR 35.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Palacio Real
  • Hotel Real Palacio
  • Hotel Real Palacio Lisbon
  • Palacio Hotel
  • Real Palacio
  • Real Palacio Hotel
  • Real Palacio Lisbon
  • Real Palacio Hotel Lisbon
  • Hotel Real Palacio Hotel
  • Hotel Real Palacio Lisbon
  • Hotel Real Palacio Hotel Lisbon
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.