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4.1 out of 5

"Photograph of internal courtyard misleading as it was not possible to have breakfast or a drink there. Large breakfast room rather dark and in semi-ba ... " More

By a verified traveller on Sun 24 Apr 2022

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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£106* Per night/room 18 Jul - 19 Jul

Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Real Palacio. During your stay, you'll be connected to a shopping centre and just a quick walk from El Corte Ingles Mall. Enjoy features like free WiFi in public areas, plus 2 bars and a restaurant.

  • Free WiFi
  • Enjoy Portuguese cuisine while dining at Real Cozinha Restaurante
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the breakfast and the clean guestrooms
  • 11 minutes by foot from Gulbenkian Museum and a 4-minute drive from Rossio Square
  • Airport shuttle service available for a fee

Hotel Real Palacio ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Real Palacio

Everyone (13) Couples (6) Family (7)
3 out of 5
Photograph of internal courtyard misleading as it was not possible to have breakfast or a drink there. Large breakfast room rather dark and in semi-basement. Staff were very friendly and helpful.

Posted by on 24 Apr 2022

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Comment from Hotel Management

28 Apr 2022 by Ana Cláudia Branco - Guest Experience Manager

Dear Guest, Thank you for sharing your opinion. We regret that your experience was not the perfect experience that we strive to provide to our Guests. However, we would like to thank you for all your suggestions which are extremely important for our improvement and they will be taken into consideration by our management team. Beside that, we feel happy to know that our team was a positive aspect of your stay. We sincerely hope you can reconsider your overall opinion and give to us a second opportunity to provide you a memorable stay according to our high standards. Best regards, Ana Cláudia Branco Guest Experience Manager

5 out of 5
The hotel was very good, nice breakfast, friendly staff. I celebrated a birthday during my stay and champagne and a cake were left for me in my room, which was a nice gesture.

Posted by on 28 Jan 2020

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Comment from Hotel Management

3 Feb 2020 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you for sharing your opinion. We are glad to hear that you have choosen us to celebrate your birthday and that you consider us a very good hotel. We are looking forward to welcome you back. Best regards, Ana Cláudia Branco - Real Experience Manager

3 out of 5
Nice interior to hotel. Room had everything required although seemed a bit odd to only have one milk sachet each day when the room was a double! The only down side was it is a little way out from the main city area so a trek uphill each day back to the hotel

Posted by on 8 Dec 2019

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Comment from Hotel Management

11 Dec 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, We would like to thank you for your comments. We regret that your stay with us was not the great experience that we strive to provide to all of our Guests. We look forward to welcoming you again, hopefully soon, for a better experience. Kind Regards, Ana Cláudia Branco - Real Experience Manager

5 out of 5
Fabulous staff, so helpful and kind.Lovely clean rooms ,fantastic food and service with a smile! Will be back!

Posted by on 13 Sep 2019

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Comment from Hotel Management

22 Sep 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, It is really gratifying to learn how enjoyable your stay was and to know that you were pleased with our staff and service. Thank you so much for your review. It is a great feeling to know that you would definitly return to our Hotel, and we hope you really do come back in the near future so that we can provide you with another amazing stay. Kind regards, Ana Cláudia Branco - Real Experience Manager

5 out of 5
Great location near metro stations and shops but quiet and peaceful. Spacious inside and lovely seating areas plus an excellent bar.

Posted by on 28 Aug 2019

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Comment from Hotel Management

6 Sep 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you for your positive comment about Hotel Real Palácio. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, hopefully soon. Kind Regards, Ana Cláudia Branco - Real Experience Manager

5 out of 5
Very good ambience. Very clean, lovely staff and close to Metro.

Posted by on 31 Jul 2019

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Comment from Hotel Management

6 Sep 2019 by Ana Cláudia Branco – Real Experience Manager

Dear Guest, It was a real pleasure to read your kind words. We are happy to learn that you enjoyed your stay with us. Thank you for all of your compliments regarding our Hotel. We look forward to your next visit, hopefully soon. Kind Regards, Ana Cláudia Branco – Real Experience Manager

5 out of 5
Great hotel with excellent service. A very comfortable stay overall. Staff were helpful. The spa treatments were also good. Jacuzzi was abit too hot for me though. Location and proximity to city was also good

Posted by on 31 Jan 2019

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Comment from Hotel Management

6 Feb 2019 by Ana Cláudia Branco – Real Experience Manager

Dear Guest, Thank you so much for your constructive comments and review. It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff. We look forward to welcoming you again, hopefully soon at the Real Palácio. Kind regards, Ana Cláudia Branco – Real Experience Manager

5 out of 5

Posted by on 26 Jan 2024

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Comment from Hotel Management

21 Mar 2024 by Marta Sousa

Cara Sra. Barbara,Muito lhe agradecemos a pontuação máxima que atribuiu ao nosso Hotel e ao nosso serviço. Desejamos voltar a recebê-lo em breve com a qualidade habitual do nosso Hotel.Melhores cumprimentos,Marta SousaGuest relations manager

4 out of 5
Das Hotel ist sehr schön, dass Zimmer 001 war eher laut (Saal). Das Wi-Fi konnte im Bett nicht empfangen werden. Das gesamte war aber schön.

Posted by on 22 May 2022

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Comment from Hotel Management

28 Jun 2022 by Ana Cláudia Branco - Guest Experience Manager

Sehr geehrter Gast, Sehr schätze Ihre Kommentare über den Zustand unserer Hotel. Wir bemühen uns, die Bedürfnisse unserer Kunden zu befriedigen und ihren Komfort und Wohlbefinden zu fördern. Es ist mit besonderer Wertschätzung, die wir unser Ziel erreicht! Wir hoffen, Sie in einem der Real Hotels wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Ana Cláudia Branco Guest Experience Manager Hinweis: Dieser Beitrag wurde mit Hilfe eines Übersetzungsprogramm so geschrieben, wir entschuldigen uns für etwaige Fehler, die eventuell existieren

5 out of 5
Alles bestens.

Posted by on 24 Sep 2021

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Comment from Hotel Management

28 Sep 2021 by Ana Cláudia Branco - Guest Experience Manager

Sehr geehrter Gast, Sehr schätzen Ihr Kommentar, als auch die maximale Punktzahl zu unserem Hotel und unserem Service zugeordnet. Wir hoffen, Sie in einem der Real Hotels Group wieder begrüßen zu dürfen. Grüße, Ana Cláudia Branco Guest Experience Manager Hinweis: Dieser Beitrag wurde mit Hilfe eines Übersetzungsprogramm so geschrieben, wir entschuldigen uns für etwaige Fehler, die eventuell existieren

Property Features

Hotel Real Palacio offers its guests a health club, Access to hot tub, and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Real Palacio. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Lisbon hotel is smoke free.

  • 1 building
  • 147 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2004
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sete Rios Station (2.1 km / 1.3 mi)
  • Metro station: Sao Sebastiao Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Real Palacio offers 147 accommodations with minibars and a safe. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Combined shower/bath
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Real Cozinha Restaurante – This restaurant specialises in Portuguese cuisine. Guests can enjoy drinks at the bar.

Real Sports Bar – On-site sports bar. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a health club, Access to hot tub and a sauna.

Guests aged under 16 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sailing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property is not currently implementing any enhanced cleaning measures
  • Property registry number - 1346
  • Smoke detector
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 7.5 for children
  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Self-parking fee: EUR 9 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Palacio Real
  • Hotel Real Palacio
  • Hotel Real Palacio Lisbon
  • Palacio Hotel
  • Real Palacio
  • Real Palacio Hotel
  • Real Palacio Lisbon
  • Real Palacio Hotel Lisbon
  • Hotel Real Palacio Hotel
  • Hotel Real Palacio Lisbon
  • Hotel Real Palacio Hotel Lisbon

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.