"Photograph of internal courtyard misleading as it was not possible to have breakfast or a drink there. Large breakfast room rather dark and in semi-ba ... " More
28 Apr 2022 by Ana Cláudia Branco - Guest Experience Manager
Dear Guest, Thank you for sharing your opinion. We regret that your experience was not the perfect experience that we strive to provide to our Guests. However, we would like to thank you for all your suggestions which are extremely important for our improvement and they will be taken into consideration by our management team. Beside that, we feel happy to know that our team was a positive aspect of your stay. We sincerely hope you can reconsider your overall opinion and give to us a second opportunity to provide you a memorable stay according to our high standards. Best regards, Ana Cláudia Branco Guest Experience Manager
3 Feb 2020 by Ana Cláudia Branco - Real Experience Manager
Dear Guest, Thank you for sharing your opinion. We are glad to hear that you have choosen us to celebrate your birthday and that you consider us a very good hotel. We are looking forward to welcome you back. Best regards, Ana Cláudia Branco - Real Experience Manager
11 Dec 2019 by Ana Cláudia Branco - Real Experience Manager
Dear Guest, We would like to thank you for your comments. We regret that your stay with us was not the great experience that we strive to provide to all of our Guests. We look forward to welcoming you again, hopefully soon, for a better experience. Kind Regards, Ana Cláudia Branco - Real Experience Manager
22 Sep 2019 by Ana Cláudia Branco - Real Experience Manager
Dear Guest, It is really gratifying to learn how enjoyable your stay was and to know that you were pleased with our staff and service. Thank you so much for your review. It is a great feeling to know that you would definitly return to our Hotel, and we hope you really do come back in the near future so that we can provide you with another amazing stay. Kind regards, Ana Cláudia Branco - Real Experience Manager
6 Sep 2019 by Ana Cláudia Branco - Real Experience Manager
Dear Guest, Thank you for your positive comment about Hotel Real Palácio. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, hopefully soon. Kind Regards, Ana Cláudia Branco - Real Experience Manager
6 Sep 2019 by Ana Cláudia Branco – Real Experience Manager
Dear Guest, It was a real pleasure to read your kind words. We are happy to learn that you enjoyed your stay with us. Thank you for all of your compliments regarding our Hotel. We look forward to your next visit, hopefully soon. Kind Regards, Ana Cláudia Branco – Real Experience Manager
6 Feb 2019 by Ana Cláudia Branco – Real Experience Manager
Dear Guest, Thank you so much for your constructive comments and review. It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff. We look forward to welcoming you again, hopefully soon at the Real Palácio. Kind regards, Ana Cláudia Branco – Real Experience Manager
7 Feb 2019 by Ana Cláudia Branco - Real Experience Manager
Dear Guest, Thank you so much for the comment. It deserved all of our attention. We are happy to know that you were pleased with our staff, location and rooms. We have to inform you that although we do not have terms and kettles in each room, these can be provided upon request at the reception. Concerning the city tax, we would like to inform you that the municipal overnight tourist tax, effective from January 1, 2019, is charged by tourist enterprises and local accommodation establishments to their guests. It is 2 € per night, maximum of 7 nights per person and stay. We look forward to welcoming you again in the near future. Please do not hesitate to contact us for any information that you might need. Kind regards, Ana Cláudia Branco - Real Experience Manager
6 Jan 2019 by Ana Cláudia Branco - Real Experience Manager
Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager
5 Dec 2018 by Ana Cláudia Branco - Real Experience Manager
Dear Guest, It was a pleasure reading your comment about our Hotel and we are very glad to know that you were pleased with our breakfast. Thank you for leaving us your feedback. We look forward to welcoming you again at our Hotel. Best Regards, Ana Cláudia Branco - Real Experience Manager
Hotel Real Palacio offers its guests a health club, a spa tub, and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. There's an onsite 24-hour business centre. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Hotel Real Palacio. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Lisbon hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Hotel Real Palacio offers 147 accommodations with minibars and a safe. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.
Real Cozinha Restaurante – This restaurant specialises in Portuguese cuisine. Guests can enjoy drinks at the bar.
Real Sports Bar – On-site sports bar. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include a health club, a spa tub and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
