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4.2 out of 5
Very good!
See all 26 ebookers Reviews

"Photograph of internal courtyard misleading as it was not possible to have breakfast or a drink there. Large breakfast room rather dark and in semi-ba ... " More

By a verified traveller on Sun 24 Apr 2022

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Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Real Palacio ratings based on 26 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Real Palacio

Everyone (12) Couples (6) Family (7)
3 out of 5
Photograph of internal courtyard misleading as it was not possible to have breakfast or a drink there. Large breakfast room rather dark and in semi-basement. Staff were very friendly and helpful.

Posted by on 24 Apr 2022

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Comment from Hotel Management

28 Apr 2022 by Ana Cláudia Branco - Guest Experience Manager

Dear Guest, Thank you for sharing your opinion. We regret that your experience was not the perfect experience that we strive to provide to our Guests. However, we would like to thank you for all your suggestions which are extremely important for our improvement and they will be taken into consideration by our management team. Beside that, we feel happy to know that our team was a positive aspect of your stay. We sincerely hope you can reconsider your overall opinion and give to us a second opportunity to provide you a memorable stay according to our high standards. Best regards, Ana Cláudia Branco Guest Experience Manager

5 out of 5
The hotel was very good, nice breakfast, friendly staff. I celebrated a birthday during my stay and champagne and a cake were left for me in my room, which was a nice gesture.

Posted by on 28 Jan 2020

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Comment from Hotel Management

3 Feb 2020 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you for sharing your opinion. We are glad to hear that you have choosen us to celebrate your birthday and that you consider us a very good hotel. We are looking forward to welcome you back. Best regards, Ana Cláudia Branco - Real Experience Manager

3 out of 5
Nice interior to hotel. Room had everything required although seemed a bit odd to only have one milk sachet each day when the room was a double! The only down side was it is a little way out from the main city area so a trek uphill each day back to the hotel

Posted by on 8 Dec 2019

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Comment from Hotel Management

11 Dec 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, We would like to thank you for your comments. We regret that your stay with us was not the great experience that we strive to provide to all of our Guests. We look forward to welcoming you again, hopefully soon, for a better experience. Kind Regards, Ana Cláudia Branco - Real Experience Manager

5 out of 5
Fabulous staff, so helpful and kind.Lovely clean rooms ,fantastic food and service with a smile! Will be back!

Posted by on 13 Sep 2019

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Comment from Hotel Management

22 Sep 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, It is really gratifying to learn how enjoyable your stay was and to know that you were pleased with our staff and service. Thank you so much for your review. It is a great feeling to know that you would definitly return to our Hotel, and we hope you really do come back in the near future so that we can provide you with another amazing stay. Kind regards, Ana Cláudia Branco - Real Experience Manager

5 out of 5
Great location near metro stations and shops but quiet and peaceful. Spacious inside and lovely seating areas plus an excellent bar.

Posted by on 28 Aug 2019

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Comment from Hotel Management

6 Sep 2019 by Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you for your positive comment about Hotel Real Palácio. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, hopefully soon. Kind Regards, Ana Cláudia Branco - Real Experience Manager

5 out of 5
Very good ambience. Very clean, lovely staff and close to Metro.

Posted by on 31 Jul 2019

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Comment from Hotel Management

6 Sep 2019 by Ana Cláudia Branco – Real Experience Manager

Dear Guest, It was a real pleasure to read your kind words. We are happy to learn that you enjoyed your stay with us. Thank you for all of your compliments regarding our Hotel. We look forward to your next visit, hopefully soon. Kind Regards, Ana Cláudia Branco – Real Experience Manager

5 out of 5
Great hotel with excellent service. A very comfortable stay overall. Staff were helpful. The spa treatments were also good. Jacuzzi was abit too hot for me though. Location and proximity to city was also good

Posted by on 31 Jan 2019

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Comment from Hotel Management

6 Feb 2019 by Ana Cláudia Branco – Real Experience Manager

Dear Guest, Thank you so much for your constructive comments and review. It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff. We look forward to welcoming you again, hopefully soon at the Real Palácio. Kind regards, Ana Cláudia Branco – Real Experience Manager

5 out of 5

Posted by on 26 Jan 2024

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Comment from Hotel Management

21 Mar 2024 by Marta Sousa

Cara Sra. Barbara,Muito lhe agradecemos a pontuação máxima que atribuiu ao nosso Hotel e ao nosso serviço. Desejamos voltar a recebê-lo em breve com a qualidade habitual do nosso Hotel.Melhores cumprimentos,Marta SousaGuest relations manager

4 out of 5
Das Hotel ist sehr schön, dass Zimmer 001 war eher laut (Saal). Das Wi-Fi konnte im Bett nicht empfangen werden. Das gesamte war aber schön.

Posted by on 22 May 2022

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Comment from Hotel Management

28 Jun 2022 by Ana Cláudia Branco - Guest Experience Manager

Sehr geehrter Gast, Sehr schätze Ihre Kommentare über den Zustand unserer Hotel. Wir bemühen uns, die Bedürfnisse unserer Kunden zu befriedigen und ihren Komfort und Wohlbefinden zu fördern. Es ist mit besonderer Wertschätzung, die wir unser Ziel erreicht! Wir hoffen, Sie in einem der Real Hotels wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Ana Cláudia Branco Guest Experience Manager Hinweis: Dieser Beitrag wurde mit Hilfe eines Übersetzungsprogramm so geschrieben, wir entschuldigen uns für etwaige Fehler, die eventuell existieren

5 out of 5
Alles bestens.

Posted by on 24 Sep 2021

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Comment from Hotel Management

28 Sep 2021 by Ana Cláudia Branco - Guest Experience Manager

Sehr geehrter Gast, Sehr schätzen Ihr Kommentar, als auch die maximale Punktzahl zu unserem Hotel und unserem Service zugeordnet. Wir hoffen, Sie in einem der Real Hotels Group wieder begrüßen zu dürfen. Grüße, Ana Cláudia Branco Guest Experience Manager Hinweis: Dieser Beitrag wurde mit Hilfe eines Übersetzungsprogramm so geschrieben, wir entschuldigen uns für etwaige Fehler, die eventuell existieren

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.