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4.4 out of 5

"Check in before arrival so was quick at reception, excellent apartment, good size bedrooms and with all facilities that you need, location:less than10 ... " More

By a verified traveller on Fri 09 Aug 2019

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Executive Studio

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Executive Apartment, 1 Bedroom

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 2 Double Beds Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they can't get enough of the overall value at Upon Lisbon Prime Residences. During your stay, you'll be connected to a shopping centre and just a quick walk from Estádio da Luz. Free WiFi in public areas, an indoor pool and a restaurant are available. Built in 2017, this 4-star aparthotel has 129 aparthotels over 7 floors. Each apartment offers free WiFi and a kitchenette.

  • Each apartment offers a kitchenette, a sofa bed and a flat-screen TV
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 3-minute walk from Estádio da Luz and 11 minutes on foot from Colombo Shopping Centre

Upon Lisbon Prime Residences ratings based on 32 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Upon Lisbon Prime Residences

Everyone (24) Couples (3) Family (5)
5 out of 5

Posted by on 20 Oct 2019

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5 out of 5
Check in before arrival so was quick at reception, excellent apartment, good size bedrooms and with all facilities that you need, location:less than10 min walk to metro station, supermarket right across the street, Colombo shopping mall near by (less than10 min walk) hospital and clinics near by, will stay again if in Lisbon and recommend to families.

Posted by on 9 Aug 2019

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Comment from Hotel Management

26 Sep 2019 by Upon Lisbon Team

Dear Guest thank you for your review, your opinion is very important to us. We're happy you enjoyed your apartment, our facilities and, also, our staff, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

4 out of 5

Posted by on 17 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We're happy you enjoyed your stay with us, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

5 out of 5

Posted by on 1 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We're happy you enjoyed your stay with us, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

5 out of 5

Posted by on 1 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We're happy you enjoyed your stay with us, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

3 out of 5
Air conditioning did not work and they were not interested in solving it. I complained twice. The first day they said it was necessary to wait for it to cool down. On the second day they said it was locked on the computer, and that they would unlock it. They did not unlock nor did the AC work during the entire stay.

Posted by on 20 Mar 2019

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Comment from Hotel Management

21 Apr 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We are very sorry to hear what happened with the air conditioning during your stay and we regret that our staff could not help you with this matter. Unfortunately, we had some problems with the air conditioning, that are now fully fixed. Our goal is to give our guests the best experience at our hotel and we work very hard to do so. We hope that you choose to visit us on a next time. We will be happy to improve your stay and match all your expectations! Kind regards, Upon Lisbon Team

3 out of 5

Posted by on 20 Mar 2019

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Comment from Hotel Management

21 Apr 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We're happy you enjoyed your stay with us, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

4 out of 5
Lovely place to stay, location a little far out but we knew this before we booked so not a problem. Cleaning could be improved but all else perfect.

Posted by on 12 Mar 2019

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Comment from Hotel Management

20 Mar 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We're happy you enjoyed your apartment and our facilities, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

4 out of 5

Posted by on 18 Nov 2018

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5 out of 5

Nice hotel not far from places like the beach etc

The rooms were very nice but as we were 2 ladies sharing I would have perfected 2 single beds instead of a sofa bed in the living room wasn't very comfortable

Posted by , from england on 9 Oct 2017

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Property Features

Upon Lisbon Prime Residences offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. A rooftop terrace, tour or ticket assistance, and an arcade/games room are also featured at the business-friendly Upon Lisbon Prime Residences. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Lisbon aparthotel.

  • 1 building
  • 129 guestrooms or units
  • 7 levels
  • Built in 2017
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Arcade/game room
  • Sofa bed
  • Fridge
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Lisbon (LIS-Humberto Delgado) (6 km / 3.7 mi)
  • Train station: Benfica Station (3.1 km / 1.9 mi)
  • Metro station: Alto dos Moinhos Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Upon Lisbon Prime Residences offers 129 forms of air-conditioned accommodation with espresso makers and a safe. This accommodation is furnished with double sofa beds. Flat-screen televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Lisbon aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Espresso maker
  • Electric kettle
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Upon Lisbon Prime Residences has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

On-site parties or group events are strictly prohibited

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. On-site parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Clean & Safe (Portugal) guidelines.

  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property Registry Number – 7483
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • gap period enforced between guest stays 24 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12.00 per person (approximately)
  • Self-parking fee: EUR 8.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Upon Lisbon Prime Residences Apartment
  • Upon Prime Residences Apartment
  • Upon Prime Residences
  • Upon Lisbon Prime Residences Lisbon
  • Upon Lisbon Prime Residences Aparthotel
  • Upon Lisbon Prime Residences Aparthotel Lisbon

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.