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3.8 out of 5
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"Nice location. The property is bit old and needs renovation.breakfast great. " More

By a verified traveller on Fri 08 Mar 2019

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Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room, Connecting Rooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Doubletree by Hilton Luxembourg ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Doubletree by Hilton Luxembourg

Everyone (7) Couples (1) Family (3)
4 out of 5

Posted by on 24 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by Reservation department

Thank you for the rating

2 out of 5
This is the second time we stayed here, and I'm afraid it might be the last. At check-in, we waited 20 minutes to be attended despite 3 members of staff not appearing to be dealing with anyone . Once we got to our room, we decided to go for a swim, but there were no towels at the pool area. I waited 15 minutes at reception to find out that there was a token system which we were meant to use to exchange for a towel at the pool. We went back down, but there was no life guard on duty to provide us with towels. I called up to reception and was told someone would bring them down. Meanwhile several other customers came down looking for towels as well. No staff appeared so again I went to reception to be told by the same staff member that it was reception who provided the towels but they did not have any left. He called housekeeping to bring some, which resulted in another delay of 30 minutes. In total 45 minutes wasted waiting for towels. The pool itself was nice, but none of the lockers worked, so we had to leave our clothes and room key unattended. There was no shower gel in the showers in the changing room. All in all a disappointing experience. Our room itself was clean and well appointed although one of the bedside lights did not work. The breakfast was varied and plentiful and was included in the price of our room. Unfortunately the car park was not. There is a barrier system in place and a charge of €11 for one night which is new since our last visit.

Posted by on 4 Aug 2019

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Comment from Hotel Management

21 Aug 2019 by Chris Ruiz

Dear Guest, Thank you very much for taking the time to review your stay with us. Our priority is our guests’ satisfaction and we took good note of your remark, which will be discussed internally. Once again, thank you for valuable input and we hope to have the opportunity to welcoming you back in the near future. Warmest regards, Janine Kemp

5 out of 5

Posted by on 23 Jun 2019

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Comment from Hotel Management

26 Jun 2019 by Chris Ruiz

Dear Guest, Thank you very much for taking the time to review your experience with us. I am delighted to read that you enjoyed your stay at the Doubletree by Hilton Luxembourg! Your feedback is valuable in ensuring we provide memorable stay to our guests. We very much look forward to welcoming you again soon. Kindest regards, Janine Kemp General Manager

4 out of 5
Nice location. The property is bit old and needs renovation.breakfast great.

Posted by on 8 Mar 2019

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Comment from Hotel Management

16 Mar 2019 by Chris

Dear Guest, Thank you very much for taking the time to share your nice comments with us. We are really happy that your stay met your expectations and that the staffs make you feel at home. We hope to have you again in the future as guest. Kindest regards, Janine Kemp General Manager

2 out of 5
Wir haben zwei Nächte übernachtet. Hatten leider kein Wasser!!! Frühstück war miserabel. Buffet dreckig und kaltes Essen. Wurde nicht aufgefüllt. Das Restaurant im Hotel überteuert. Wir haben auswärts gegessen viel günstiger.

Posted by on 13 May 2024

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Comment from Hotel Management

13 May 2024 by Orlane Bauer - Guest Relation Manager

I'm truly sorry to hear about the disappointing experience you had during your recent stay at our hotel. It's unacceptable that you experienced a lack of water and encountered issues with the breakfast buffet and restaurant service. Please accept our sincerest apologies for the inconvenience and frustration this caused.We take your feedback very seriously, and I assure you that we will investigate these issues thoroughly to ensure they are addressed promptly. Our guests' comfort and satisfaction are our top priorities, and we deeply regret that we failed to meet your expectations during your stay.We value your feedback and hope to have the opportunity to regain your trust in the future.Regards,Orlane BauerGuest Relation Manager

4 out of 5

Posted by on 19 Dec 2023

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Comment from Hotel Management

25 Jan 2024 by Moulay Alaoui

Thank you very much for taking the time to review your experience with us. I am delighted to read that you enjoyed your stay at the Doubletree by Hilton Luxembourg! Your feedback is valuable in ensuring we provide memorable stay to our guests. Kind regardsMoulay AlaouiDirector of Operations

4 out of 5

Posted by on 20 Dec 2021

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4 out of 5
Das Hotel und die Personal waren sehr gut.

Posted by on 30 Jul 2021

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Comment from Hotel Management

10 Aug 2021 by MA

Dear guest, Thank you very much for taking the time to share your nice comments with us. We are really happy that your stay met your expectations and that the staffs make you feel at home. We hope to have you again in the future as guest. Kindest regards, Moulay Alaoui Director of Operations

4 out of 5

Posted by on 13 Mar 2020

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Comment from Hotel Management

13 Mar 2020 by Hotel team

Dear guest, Thank you very much for this evaluation, Kind regards, Hotel team

5 out of 5

Posted by on 29 Aug 2019

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Comment from Hotel Management

6 Sep 2019 by Chris Ruiz

Dear Guest, Thank you very much for taking the time to review your experience with us. I am delighted to read that you enjoyed your stay at the Doubletree by Hilton Luxembourg! Your feedback is valuable in ensuring we provide memorable stay to our guests. We very much look forward to welcoming you again soon. Kindest regards, Janine Kemp General Manager

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.