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"Lovely, helpful staff and clean room " More

By a verified traveller on Fri 27 May 2022

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Double or Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max
£99* Per night/room 9 Jun - 10 Jun

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Family Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Hotel Description

Hotel Los Condes's good location gets good marks from our customers. During your stay, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus a bar and a coffee shop/cafe. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Gran Via and Lope de Vega Theatre
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Hotel Los Condes ratings based on 7 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Los Condes

Everyone (2) Couples (1) Family (1) Friends (1)
5 out of 5
Lovely, helpful staff and clean room

Posted by on 27 May 2022

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Comment from Hotel Management

18 Jun 2022 by Hotel Los Condes - Madrid.

Dear Customer: Thank you for giving us your opinion about our Hotel. It will help us to improve. We hope to see you soon in our city again. Best Regard's

1 out of 5

Great Location, Not A Great Hotel

The Hotel was in a Great Location but that is where my nice experience stops, the Hotel is not comfortable and the staff (except for one or two members) were indifferent to the guests and not friendly. The area around the Hotel has some streets you would not want to walk around (during the day or night) not that there was an air of menace but there wereladies of the night/day openly plying their trade at all hours of the day. The noise level in the Hotel & locality was almost unbearable you could not have the air-conditioning on as it was too noisy you could not leave a window open with the noise of either clubs or pubs around that went onto the very early hours of the morning. I personally would not recommend this Hotel to anyone.

Posted by on 26 Sep 2012

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4 out of 5

Good location and value

I stayed for four nights here and I got what I wanted. Location is excellent for a reasonable price. People complain how loud Madrid is but Los Condes is located in a side street so I slept like a baby. No noise. Grand Via is stone's throw away. Room was clean and comfortable. I didn't eat the brekafast or use the bar so I can't review them. Staff was professional andf friendly. All in all, good hotel for a short city break.

Posted by on 15 Mar 2018

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Comment from Hotel Management

4 May 2018 by General Manager Best Western Hotel Los Condes

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 34-915215455. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 92200 Property General Manager Best Western Hotel Los Condes

2 out of 5

Mittelklasse Hotel

Pros: Der Aufzug.
Cons: Die Herren der Rezeption sprechen kein Deutsch. Immer das gleiche Frühstück !!!! Dreckiges Geschirr blieb oft stehen beim Frühstück.
Location: Nähe der Hauptverkehrsstraße. Plaza de Sol und der Palast sind zu Fuß bequem erreichbar.
Unscheinbares Hotel. Befindet sich wenige Schritte von der belebten Hauptstraße entfernt. Man bekommt aber nichts von den Geräuschen mit. Madrid selber ist sehr lebendig. Überall ist Polizei, so das man sich selber sehr sicher fühlen kann. Es ist sauber und ordentlich. Die Busse und Bahnen sind auch sauber und man hat freies Wlan. Wunderschöne Parkanlagen alles mit den öffentlichen Verkehrsmitteln erreichbar.

Posted by , from Berlin on 13 Apr 2017

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2 out of 5

Meluisa hotelli hyvällä paikalla

Surkea äänieristys, kaikki käytävän äänet kuuluivat suoraan huoneeseen. Lisäksi hotellissa alkoi remontti aina aamulla klo 8. Rälläkän ääneen ei ollut kiva herätä. Huone kuitenkin siisti, ilmastointi toimi ja minibaari oli ok.

Posted by on 15 Jul 2016

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2 out of 5

kleine Zimmer

Die zimmer sind sehr einfach und klein. Wir hatten nur ein mini Fenster in den innenhof

Posted by on 23 May 2013

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2 out of 5

so lala

etwas laut personal nicht besonders freundlich und kompetent

Posted by on 22 Oct 2012

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Property Features

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hotel Los Condes. This 3-star Madrid hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 6 levels
  • Built in 1987
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Offsite parking discounted rates available

Transport

  • Train station: Madrid Principe Pio Station (1.6 km / 1 mi)
  • Metro station: Santo Domingo Station (0.2 km / 0.1 mi)

Room Amenities

Hotel Los Condes offers 68 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 22-inch LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Fridge
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 12:30 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who have booked a room with the airport transfer included must contact the nearest Aero City Airport Shuttle desk on arrival at the airport or alternatively call the hotel.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 per person
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Los Condes
  • Best Western Hotel Los Condes Madrid
  • Best Western Los Condes
  • Best Western Los Condes Madrid
  • Hotel Los Condes Hotel
  • Hotel Los Condes Madrid
  • Hotel Los Condes Hotel Madrid
  • Best Western Hotel Los Condes

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.