19 Nov 2023 by Hotel Pinar Plaza

Dear Maria, Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they help us identify areas where we can improve our services. Firstly, we sincerely apologize for any inconvenience you experienced during your stay. We understand that the unavailability of a mini-bar, the closure of the pool, and the restaurant undergoing construction may have impacted your overall experience. Regarding the pool closure, we regret any disappointment this may have caused. Our pool is open, and we typically close it during colder months for the safety and comfort of our guests. We assure you that once the weather becomes warmer, we will promptly reopen the pool for your enjoyment. In regard to the complimentary amenities, we want to clarify that we do provide complimentary water and coffee for our guests. However, during your stay, which coincided with the initial phase of our hotel opening, these amenities were available upon request. We sincerely apologize if this information was not clearly communicated, and we appreciate your understanding during this transitional period. We hope you will consider giving us another opportunity to provide you with the exceptional service we strive for. Best wishes!