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"Very central location, next to metro station, walkable to most of the attractions. Staffs are very helpful and kind. Highly recommended! " More
15 Jun 2022 by Sergio de Dios
Dear Xiao, Thank you very much for your rating. We are pleased to know that you enjoyed your stay with us. Best regards, Sergio de Dios.
25 Apr 2022 by SRomero - Experience Manager
Dear Anika, Thank you for your rating. We are super happy to know that you like the location and our breakfast. It would be great to assist you again next time, Best regards,
18 Feb 2022 by Sergio de Dios
Apreciado Hernán, Muchas gracias por dedicar su tiempo a contar su experiencia en nuestro hotel. Agradecerle la valoración hacia el personal y el servicio de limpieza. Son departamentos muy importantes para nosotros. Tomo nota sobre su comentario sobre mantenimiento y se lo retrasmito a su departamento. Reciba un cordial saludo, Sergio de Dios.
4 Jul 2019 by SRomero
Dear Guest, Thank you very much for your rating. It would be a pleasure to assist you again, Best regards, Susana Romero Experience Manager
28 May 2019 by Jorge Fernández.
Lieber gast, Vielen Dank, dass Sie sich die Zeit genommen haben, einen Kommentar abzugeben. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Wir bedauern, dass das Zimmer, soweit es sich um ein Interieur handelt, nicht Ihren Erwartungen entsprach. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und dann 100% Ihrer Zufriedenheit zu erhalten. Mit freundlichen Grüßen, Jorge Fernández. Guest Experience Petit Palace Alcalá.
14 Jan 2019 by Jorge Fernández.
Dear M, Thank you for leaving a comment about your stay with us. Your opinion is very important to us. We are glad you enjoyed your stay even when the first room did not accomplish your expectations and had the heating problem. We regret about that and we would like to inform you it is already solved. Thank you for valuing so positively our location. We are happy to know that improved your trip to Madrid. To finish, thank you for the kind words about the staff. We work hard to make of your days in here a great experience. Thank you for choosing us and we hope to assist you again very soon. Best Regards, Jorge Fernández. Guest Experience Petit Palace Alcalá.
1 Jun 2018 by Ana B
Dear Javier, Thank you very much for your review!!! We are really happy to know that you have enjoy your experience with us. Hope to see you soon again at Petit Palace Alcalá in your next visit to Madrid. Warm Regards from all the staff, specially from Elena. Best Regards, Ana Blas - Manager
16 May 2018 by Ana B
Dear René, Thank you very much for your review!!! We are really happy to know that you have enjoy 100% your experience with us. Hope to see you soon again at Petit Palace Alcalá in your next visit to Madrid. Warm Regards from all the staff. Best Regards, Ana Blas - Manager
Petit Palace Alcalá offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi and wired Internet. Petit Palace Alcalá also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). This 4-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Offsite parking discounted rates available
Petit Palace Alcalá offers 58 air-conditioned accommodations with minibars and laptop-compatible safes. Smart televisions come with digital channels. Bathrooms include a shower with a hydromassage showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.
Recreational amenities at the hotel include complimentary bicycles.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers central heating or air conditioning, depending on the season.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
