Iberostar Heritage Grand Amazon

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

The property is professionally cleaned. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. At check-in, guests must provide a record of full COVID-19 vaccination.

• Grey water recycling system
• Guests must provide health documentation
• Guests must provide proof of COVID-19 vaccination
• Guest accommodation is sealed after cleaning
• Electrostatic spray is used for disinfection
• Cashless transactions are available
• Staff temperature checks are conducted regularly
• Temperature checks are available to guests
• Masks are not compulsory at the property
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Contactless food service / room service is available
• Commonly-touched surfaces are cleaned with disinfectant
• Reservation might be required for some facilities on-site
• Property confirms they are implementing guest safety measures
• Property uses a professional cleaning service
• Contactless check-out is available
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Mobile key entry is not available
• Debit cards not accepted
• Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
• Food service has been amended for enhanced safety
• Protective clothing is not available to guests
• Property follows sanitisation practices of Safe Travels (WTTC - Global)
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Staffed front desk
• Social distancing measures are in place
• Contactless check-in is available
• No rollaway/extra beds available
• Property follows regional sanitisation guidelines Protected Tourist (Brazil)
• No cots (infant beds) available
• Onsite COVID-19 testing (Antigen) is available
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available
• Onsite COVID-19 testing (Antigen) is required
• Individually-wrapped food options are available through room service
• No gap period between guest stays