21 Jan 2019 by Blanca Vidal. Administration department.
Dear Guest, Thank you for your excellent rating. We hope to host you again very soon. Kindest Regards,
26 Nov 2018 by Blanca Vidal. Administration department.
We're sorry you felt the hotel didn't match your expectations. Rest assured, we will address your comments in our next management meeting so that we can continue to improve our service. Kindest Regards,
25 Oct 2018 by Blanca Vidal. Administration department.
Thank you so much for taking the time to write such a helpful and positive review of your stay. It's always appreciated when we receive such positive comments, and we will certainly pass on your praise to our hard working team. We will also bring your comments about the refurbishment to the attention of management at our next meeting. We always strive to take on board guest suggestions, and so we hope that your next stay with us will reflect the improvements we have scheduled in the coming months. We look forward to welcoming you again soon.
24 Mar 2018 by Gran Hotel Guadalpin Banus Guest Relation Departme
Dear guest, Thank you for taking the time to share your feedback about your recent stay with us. We thank you also for pointing out our hotels great location, which is also one of the many reasons guests choose to return to our hotel regularly having such a wonderful prime situation on Puerto Banus. It is also wonderful to hear that the variety and quality of food served in our breakfast meal buffet has exceeded your expectations. We offer an excellent selection and service as we understand how important it is to satisfy each guest’s taste and also how necessary this is to fully enjoy your holiday experience. With regards to the room size, unfortunately due to the shape of the hotel, not all the rooms in one category are the same shape and therefore some of them might be slightly bigger than others. Should you wish to stay with us in the future, please do not hesitate to email me directly so that I can allocate you one of the larger rooms. It has been regrettable reading that you did not find your bed comfortable and lament not being informed about this during your visit, as we would have looked for a solution. Clearly a basic function in any hotel is to guarantee a comfortable and satisfying nights’ sleep therefore we have softer mattress toppers for those guests who prefer sleeping on a softer bed; for future occasions, please to not hesitate to contact our reception for anything you may need to fully enjoy your stay among us. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Best wishes, Gran Hotel Guadalpin Banus Guest Relation Department.
15 Jun 2017 by Gran Hotel Guadalpin Banus
Dear guest, We are happy to receive such a great feedback from you. It is an honor and great joy for us to know that our guests feel right at home in our hotel. We know that a happy hotel guest will want to come back and stay again. And you have been doing just that. There is no better advertising for us than a glowing testimonial from a satisfied guest like you. Your wonderful words about our caring staff, the quality of our facilities and attention to detail means a lot to our team. We take great pride in the authentic service and experiences we provide to our guests. Once again, thank you for your visit; we hope that you had a pleasant journey back home and we look forward to welcoming you again at your earliest convenience. Best Wishes, The entire team at the Gran Hotel Guadalpin Banus
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Gran Hotel Guadalpin Banus such as the outdoor pool, the kids' pool and the 24-hour health club. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 beach bars, A poolside bar, and A bar/lounge. Public spaces have free WiFi. This luxury aparthotel also offers a sauna and a rooftop terrace. Parking is available for a fee. This 5-star Marbella aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Gran Hotel Guadalpin Banus offers 180 forms of air-conditioned accommodation with DVD players and minibars. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Plasma televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, designer toiletries and a bidet. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 8 AM to 11 AM. An additional breakfast is available daily for a fee. The aparthotel hosts a free manager's reception daily.
Gran Hotel Guadalpin Banus has 3 restaurants on site.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Special check-in instructions:
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
A rollaway bed is available for in the "Superior Family Room, Pool or Sea View, Terrace" room category. The rollaway bed can only be accommodated in the living room. For details, contact the property using the number provided on the booking confirmation email.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.