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4.3 out of 5

"Highly recommended, however there was too much noise coming from the outside until 2.30 am, probably caused by Hotel staff. " More

By a verified traveller on Sun 06 Aug 2023

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Standard Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£140* Per night/room 7 Jul - 8 Jul

Single Room, Accessible

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe Double Room Single Use

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Duomo view)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Uptown Palace gets good marks from our customers. During your stay, you're just a quick walk from University of Milan. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy Italian cuisine while dining at Up Restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests like the accommodation for the cleanliness, spaciousness and nice bathrooms
  • Within a 15-minute walk of Piazza del Duomo and Cathedral of Milan
  • Airport shuttle service available for a fee

Uptown Palace ratings based on 49 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Uptown Palace

Everyone (25) Couples (15) Family (5)
5 out of 5
Highly recommended, however there was too much noise coming from the outside until 2.30 am, probably caused by Hotel staff.

Posted by , from Aarburg on 6 Aug 2023

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Comment from Hotel Management

6 Aug 2023 by Alice Carnevali - Operation Manager

Dear PietroThank you so much for your recent stay at Uptown Palace. We are really happy to read you enjoy your stay with us and we apologize for the noise coming from the outside. We are verifiying if it has been caused by our staff in order to improve our qualityLooking forward to welcome you back Kindest Regards

5 out of 5
It’s the only negative point, May be temporarily, but lots of noise and disorder due to construction work of streets and metro etc. it takes half an hour to take the car and come around the reception from the parking just behind the hotel!

Posted by on 30 May 2023

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Comment from Hotel Management

6 Aug 2023 by Alice Carnevali - Operation Manager

Dear Ismail, Thank you so much for your positive and sincere feedback. We are happy to read that overall you enjoy your stay with us and we hope to welcome you back during your future trip to Milano hoping the new underground line will be open.Kindest Regards

4 out of 5
Location is quite good for visitors and public transportation is near by. Hotel staff was friendly and hospitable. Superior room on the 1st floor by the street was very noisy. Bathroom was in need of renovation. Breakfast is a bit limited but just enough to get you going. Overall our five night stay on Uptown Palace was positive experience.

Posted by on 22 Dec 2022

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Comment from Hotel Management

22 Dec 2022 by Alice Carnevali - Operation Manager

Dear Toni,We're happy you had a pleasant experience with us! It's lovely you enjoyed our prime location and you found a very friendly staff. That's what we like to see! However, we regret that our bathrooms didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.Looking forwrd to welcome you backKindest Regards

5 out of 5

Posted by on 3 Aug 2022

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5 out of 5
Beautiful room, great location just outside the hustle and bustle. Overall wonderful stay

Posted by on 14 Jun 2022

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Comment from Hotel Management

14 Jun 2022 by Alice Carnevali - Operation Manager

Dear Harriet, Thank you so much for your great feedback We look forward to welcome you back during your future trip to Milano Kindest Regards

5 out of 5

Posted by on 22 Nov 2021

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5 out of 5
Breakfast was so delicious. Room Service was fast and everyone so lovely and friendly. This Hotel is in a perfect location: 10min walk to the cathedral and the view from the balcony (Duomo) was amazing 😊

Posted by , from Bremgarten AG on 21 Oct 2021

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Comment from Hotel Management

22 Oct 2021 by Alice Carnevali - Operation Manager

Dear Luana, Thank you so much for staying at Uptown Palace and for your wonderful words We hope to welcome you back during your future trip to Milano Best Regards

5 out of 5
Superb place to stay , the location is ideal and takes 10 mins to walk to Duomo and the centre of town . The staff at the hotel could not do enough for us, helpful and professional. The hotel itself is modern, clean and comfortable and everything is in place to ensure safety during the pandemic. We had such a wonderful stay with The Uptown Palace and would go back for sure!

Posted by , from London on 11 Sep 2020

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Comment from Hotel Management

14 Sep 2020 by Alice Carnevali - Operation Manager

Dear Kelli, Thank you so much for your wonderful feedback. It's a pleasure to read you enjoy your stay with us. Hope to welcome you back during your future trip to Milano. Kindest Regards

2 out of 5

Posted by on 11 Mar 2024

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Comment from Hotel Management

12 Mar 2024 by Alice Carnevali - Operation Manager

Dear Mr. Tadeusz, Thank you so much for visiting Uptown Palace during your trip to Milano.Our guests' complete satisfaction is our main priority and we are really sorry to hear that your stay in December was not in line with your expectations and we regret that we could have done more for you if we were been informed before.We thank you for your feedback and we hope to have the chance to welcome you back in future to restore your trust in usKindest Regards

5 out of 5
Was very Nice & Friendly People

Posted by on 2 Mar 2024

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Comment from Hotel Management

4 Mar 2024 by Alice Carnevali - Operation Manager

Dear Eric, Thank you so much for your recent stay at Uptown Palace and for your positive feedback.Looking forward to welcome you back during your future trip to MilanoKindest Regards

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 5 meeting rooms, and limo/town car service. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Uptown Palace. An airport shuttle (available 24 hours) is available for a fee.

  • 1 building
  • 165 guestrooms or units
  • 12 levels
  • Built in 2011
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Milano Porta Genova Station (2.9 km / 1.8 mi)
  • Metro station: Corso di Porta Romana - Via Santa Sofia Tram Stop (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Uptown Palace offers 165 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels, first-run films and pay-per-view films. Bathrooms include a shower, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • First-run films
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Up Restaurant – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over.

Uptown Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted.

For guests' safety, the property includes a smoke detector in all accommodation. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over.

  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 12
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Airport shuttle fee: EUR 140 per person (one-way)
  • Airport shuttle fee per child: EUR 120 (one-way), (up to 18 years old)
  • Nearby parking fee: EUR 23 per night (2625 ft away)
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Uptown Palace
  • Uptown Palace Hotel
  • Uptown Palace Hotel Milan
  • Uptown Palace Milan
  • Uptown Palace Hotel
  • Uptown Palace Milan
  • Uptown Palace Hotel Milan

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.