10 Jan 2020 by Apple
Dear valued guest, many thanks for fabulous review.
10 Apr 2018 by niwet
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
27 Feb 2017 by niwet
Dear Kristen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
18 Mar 2020 by Guest relations team
Dear valued guest, thank you very much for the incredible score.
18 Mar 2020 by Guest relations team
wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Grand Mercure Phuket Patong die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung.
4 Mar 2020 by Apple
Dear valued guest, thank you very much for your feedback and we are glad to hear you enjoyed your stay in our signature pool access room .
2 Mar 2020 by Guest relations team
Cher Client, merci beaucoup pour votre commentaire.
26 Feb 2020 by Guest relations team
Dear valued guest, thank you very much for incredible score.
9 Aug 2019 by Apple
Sehr geehrter Gast, vielen Dank für Ihr Feedback. Ich hoffe, Sie wieder begrüßen zu dürfen.
6 Aug 2019 by Apple
Dear valued guest, thank you very much for rating us.
Due to COVID-19, this property’s food and beverage options may be limited.
Grand Mercure Phuket Patong offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a steam room. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this resort measures 4455 square feet (414 square metres) and includes conference rooms. A kids' pool, a fitness centre, and a rooftop terrace are also featured at the luxury Grand Mercure Phuket Patong. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 5-star Patong resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking (limited spaces)
Grand Mercure Phuket Patong offers 314 forms of accommodation with minibars (stocked with some free items) and a safe. 40-inch LED televisions come with premium digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Bubbles Restaurant – This poolside restaurant specialises in international cuisine and serves lunch and dinner.
Craft Bar – This brewpub only serves light fare. Happy hour is offered. Open daily.
Bounce – This poolside cocktail bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.
Chou Chou Deli Shop – This café specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.
24-hour room service is available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Ryn Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
This property is a certified Thailand SHA Plus hotel.
Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.
For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) and ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.