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4.4 out of 5

"The Staff was very, very friendly and helped out if something was needed. The location is close to were the crowds are, great place to meet lots of ne ... " More

By a verified traveller on Fri 27 Dec 2019

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
£32* Per night/room 26 Sep - 27 Sep

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Pool Access

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Villa, 1 Bedroom (Pool)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Pool Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Grand Mercure Phuket Patong. During your stay, you're just a quick walk from Patong Beach. Features include free WiFi in public areas and a free area shuttle, plus 3 outdoor pools. Built in 2014, this 5-star resort has 314 rooms over 7 floors. All rooms offer free WiFi and deep-soaking baths.

  • Air-conditioned rooms with deep-soaking baths, 24-hour room service and LED TVs
  • Free WiFi
  • Enjoy international cuisine and pool views while dining at Bubbles Restaurant
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to aromatherapy, facials or Thai massages at Ryn Spa
  • Services include babysitting, supervised activities for kids and dry cleaning/laundry
  • On-site recreation includes a fitness centre, a steam room and yoga classes
  • Guests have great things to say about the location and the comfortable guestrooms
  • Within a 15-minute walk of Patong Beach and Bangla Road
  • Free shopping centre and local-area shuttle service

Grand Mercure Phuket Patong ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Mercure Phuket Patong

Everyone (11) Couples (2) Family (2)
5 out of 5
The Staff was very, very friendly and helped out if something was needed. The location is close to were the crowds are, great place to meet lots of new ppl and have a awesome, yet relaxing time with many beaches near by.

Posted by , from Patong on 27 Dec 2019

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Comment from Hotel Management

10 Jan 2020 by Apple

Dear valued guest, many thanks for fabulous review.

3 out of 5

Lovely pool bar. Noisy party in next room

Pros: Staff Pool bar
Cons: Security. Expected a Club lounge deal for a 5* hotel, but only able to offer 'my glass' drinks offer
Location: Close to beach and shops
Overall, a nice hotel and lovely staff. However, neighbouring room was loud and disturbed sleep. Hotel security took action as needed as many guests made complaints but neighbours ignored this, and noise continued for my last 3 nights. Each night, I trusted that appropriate action would have been taken, otherwise I would have asked to change rooms. So glad to leave. Security said that they would be evicted after 3rd night but, in my opinion, should have a stricter nuisance noise policy.

Posted by on 26 Mar 2018

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Comment from Hotel Management

10 Apr 2018 by niwet

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

5 out of 5

Wonderful retreat in the heart of Patong

We absolutely loved everything about this hotel- it is beautiful, stylish and clean and a complete oasis right in the centre of the hustle and bustle of Patong. Would highly recommend to everyone and we certainly will be staying again if we return to Patong!!

Posted by , from Bristol UK on 19 Feb 2017

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Comment from Hotel Management

27 Feb 2017 by niwet

Dear Kristen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

5 out of 5

Posted by on 16 Mar 2020

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Comment from Hotel Management

18 Mar 2020 by Guest relations team

Dear valued guest, thank you very much for the incredible score.

3 out of 5
2 Zimmer Villa gebucht, kein richtige Kleiderschrank (mit Regal/Schublade), Pool war nicht sauber und auch in 9 Tage nicht einmal gereinigt, Steckdosen-Abdeckung fehl raus, teilweise nicht genügend Strom um etwas zu laden. Frühstück nur für Asiaten. Überteuerte Preise für Getränke im Hotel. Lift mehrheitlich nicht funktionstüchtig. Kein deutschsprachiges Fernsehkanal. Buggy-Service war aber hervorragend und das Personal hilfsbereit. Reinigung mehrheitlich optimal. Preis/Leistungsverhältnis suboptimal.

Posted by on 15 Mar 2020

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Comment from Hotel Management

18 Mar 2020 by Guest relations team

wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Grand Mercure Phuket Patong die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung.

5 out of 5
Pool access room was very nice - had to upgrade as the other rooms did not even have balconies

Posted by on 3 Mar 2020

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Comment from Hotel Management

4 Mar 2020 by Apple

Dear valued guest, thank you very much for your feedback and we are glad to hear you enjoyed your stay in our signature pool access room .

5 out of 5
Hôtel très propre, chambre impeccable, bonne literie mais surtout un personnel attentionné, souriant et agréable.

Posted by on 28 Feb 2020

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Comment from Hotel Management

2 Mar 2020 by Guest relations team

Cher Client, merci beaucoup pour votre commentaire.

5 out of 5

Posted by on 24 Feb 2020

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Comment from Hotel Management

26 Feb 2020 by Guest relations team

Dear valued guest, thank you very much for incredible score.

5 out of 5
super hotel war zum zweiten mal dort. leider musste man beim morgenessen anstehen, da es platzmangel hatte

Posted by on 7 Aug 2019

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Comment from Hotel Management

9 Aug 2019 by Apple

Sehr geehrter Gast, vielen Dank für Ihr Feedback. Ich hoffe, Sie wieder begrüßen zu dürfen.

4 out of 5

Posted by on 5 Aug 2019

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Comment from Hotel Management

6 Aug 2019 by Apple

Dear valued guest, thank you very much for rating us.

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Grand Mercure Phuket Patong offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a steam room. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this resort measures 4455 square feet (414 square metres) and includes conference rooms. A kids' pool, a fitness centre, and a rooftop terrace are also featured at the luxury Grand Mercure Phuket Patong. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 5-star Patong resort.

  • 314 guestrooms or units
  • 7 levels
  • 6 buildings
  • 4455 sq ft of conference space
  • 414 sq. m of conference space
  • Built in 2014
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Property shuttles: Free area shuttle and shopping centre shuttle; airport shuttle

Room Amenities

Grand Mercure Phuket Patong offers 314 forms of accommodation with minibars (stocked with some free items) and a safe. 40-inch LED televisions come with premium digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Deep-soaking bath
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Bubbles Restaurant – This poolside restaurant specialises in international cuisine and serves lunch and dinner.

Craft Bar – This brewpub only serves light fare. Happy hour is offered. Open daily.

Bounce – This poolside cocktail bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.

Chou Chou Deli Shop – This café specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Golf lessons available nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

Ryn Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Steam room in spa
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 15

Special check-in instructions:

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property is a certified Thailand SHA Plus hotel.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1600 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Mercure Phuket Patong

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) and ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: THB 1000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 350 for adults and THB 200 for children (approximately)
  • Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 8)
  • Airport shuttle fee per child: THB 2000 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 1600 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Phuket Patong Hotel
  • Grand Mercure Phuket Hotel
  • Grand Mercure Phuket Patong
  • Grand Mercure Phuket
  • Grand Mercure Phuket Patong Resort
  • Grand Mercure Phuket Resort
  • Grand Mercure Phuket Patong (opening Early 2014)
  • Mercure Phuket Patong Patong
  • Grand Mercure Phuket Patong Resort
  • Grand Mercure Phuket Patong Patong
  • Grand Mercure Phuket Patong Resort Patong

You should know

  • Grand Mercure Phuket Patong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.