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Melia Tortuga Beach

5-star property
Urbanizacao da Cabocan ZDTI Ponta Preta, Sal, 020 3788 4841
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4.1 out of 5
Very good!
See all 13 ebookers Reviews

"Like all hotels there was good and bad..... but overall good value for a family of four: *Nice grounds, all buildings only 2 storey so felt homely an ... " More

By a verified traveller on Sun 08 Apr 2018

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Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£146* Per night/room 10 Jun - 11 Jun

Suite, 2 Bedrooms (4 Adults)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Villa, 3 Bedrooms, Private Pool (4 Adults + 2 Children)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Family Suite (3+1)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms (2 Adults 2 Children)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Melia Tortuga Beach - All Inclusive ratings based on 13 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Melia Tortuga Beach - All Inclusive

Everyone (8) Couples (1) Family (2)
4 out of 5
Like all hotels there was good and bad..... but overall good value for a family of four: *Nice grounds, all buildings only 2 storey so felt homely and nice that there is a choice of a noisy or a quiet pool. Pools were a bit too cold but got in eventually. *Sunbed reservation/usage caused friction amongst the guests as there were not enough for all guests at peak times whilst others where reserved with towels but unused for hours. Think this needs to be resolved as lying in the sun is what a Cape Verde holiday is all about. *Aqua restaurant was lovely, Grill was good with nice setting, whilst the other 2 were fine with lots of choice - our teenage boys said best cooked meat ever! *Good drinks range - lovely cava, red wine and cocktails. Beer, white wine and rose not so good. *Used the gym daily but 3 of the 5 machines were broken for the whole time (reported this on day 1), however they are dependent on an external company coming to fix them. *Our air conditioning unit went wrong and they arrived within 10 mins of reporting it and fixed it soon after. *Very appreciative of the daily maid service who made our beds - thank you! Staff were mostly lovely especially the bar staff. Would stay there again.

Posted by , from Northampton on 8 Apr 2018

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Comment from Hotel Management

13 Apr 2018 by Simone Marques

Greetings from the Hotel Tortuga Beach Resort & Spa. Thank you for taking the time to give us the feedback of your holiday past here at our hotel. We greatly appreciate your comments that will be shared with my colleagues. We hope to see you soon. In the meantime at your disposal for more information. Best regards Simone Marques Agente Reservas/ Reservations Agent Melia Tortuga Beach Resort & Spa Tortuga Beach Resort & Spa ZDTI Ponta Preta Ilha do Sal - Cabo Verde Tel: +238 242 92 00 Fax: +238 242 16 40 Simone.Daluzramos@melia.com Reservations.melia.tortuga@melia.com MELIA.COM facebook.com/MeliaHotelsInternational twitter.com/MeliaHotelsInt

5 out of 5

Perfect family holiday

Pros: There was plenty of space and even though the hotel was full, it didn't feel like that. It was very clean and well presented. Easy beach access.
Cons: Although we didn't need to use the kitchen, there was very little in the way of crockery and cutlery.
Location: Go to Santa Maria. Go and see Fransisco for a day trip, or horses or quad bikes. Kite beach to the east is fantastic. The Dive centre is good.
On arrival, we were greeted with fruit cocktails as we booked in. We were taken by buggy down to our accommodation overlooking the pool which was spacious, clean and well presented. We were travelling as a party of four with two adults and two teenagers. There was free wifi in the apartment which the teenagers were very pleased about and we could even get wifi on the beach! There were four restaurant, three of which you need to book for evening meal and we would recommend that you book for the week on the day you arrive. Our favourite was O'Grill, which was on the beach. Others liked Waterside restaurant and Aqua restaurant. Spices buffet restaurant always had plenty of choice and space and doesn't need to be booked. The food was very good quality and quantity. Drinks were always available from the main three bars and they make a lovely cup of coffee in the Sway bar by reception. If you want a good trip out then go and see Fransisco by the Beach Bar (He usually had a yellow top on and wooly hat). Island tour is a must although prepare for a few added expenses to get into some locations and for lunch. Takes pens, paper etc and anything for the children in the Shanty Town if you go there. There were always sunbeds available whether by the pool or on the beach which are included in the price but take pegs for your towels as it may be windy. The staff were always polite and helpful. We would love to go back again.

Posted by , from Cornwall on 28 Feb 2018

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4 out of 5

Short winter sun break

Pros: Friendly helpful staff
Cons: Improve quality of fittings, linens and bedding to a true 5 star standard
Location: Great beach front location, anything outside the hotel needs a taxi ride. Good for a relaxing short break
Good hotel location, good beach and several pools to use. Food excellent with very helpful and friendly staff. The accommodation whilst acceptable is of a UK 3star standard, basic comfort similar to a travel inn. The constant all year round wind that these islands are known for detracts from the glorious sunshine.

Posted by , from blackpool on 25 Feb 2018

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3 out of 5
Don’t want to sound spoilt .. really needed a break, but disappointing food, service and accommodation - I’m sorry to say this.. I did relax .. and it was a welcome break. Not a 5* in my opinion. Take woolly jumpers, socks, blankets and waterproofs in February!

Posted by , from kent, uk on 16 Feb 2018

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3 out of 5

Close to a nice beach

Pros: Staff, cleanliness, food and drinks
Cons: Air con in 2nd bedroom. Entertainment.
Location: A walk into Santa Maria was nice, a few shops and a nice beach was there. Island tour didn't look very exciting so we didn't go.
The staff are very friendly and cheerful. The room is cleaned every day and clean towels are provided. The bedding seemed to be changed each day too. The room we had was a two bedroomed to bathroom apartment. It was spacious. There was a microwave and a cooker. But on arrival there were no cups or spoons or glasses. There was air con in the lounge and the double bedroom. I had the twin room and I was surprised to find I had no air con in my room. I wondered why I should not need it, I am an adult and the same as the guests in the double room. This meant I had to sleep with the window open, which was still warm, but the mosquitoes came to visit me. I was too hot with the window closed. The food was plenty in the main dining room called Spices. There were 3 other restaurants, which keeps the same menu all the time. We were there for 3 weeks, it gets boring, so mostly we used Spices Restaurant. The entertainment was dire. It was very repetitive and there was no variation to the type of entertainment. There were on just 2 occasions in the 3 weeks that we were entertained. The bars are nice and on the all inclusive band you can get cocktails. The beach was very nice, but the sunbeds were the most uncomfortable I have ever laid on, so I chose to lay on the sand. The beach towels are provided and they are good quality, soft and big. This place is perfect if you want to do nothing on your holiday.

Posted by , from Purfleet, England on 13 Jan 2018

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5 out of 5

Nice hotel

Pros: On the last day of my stay, there was no shampoo or gel douche.
Location: I advise a visit to the island with the company Sodade, have a good price as well as for water sports
Complete hotel, spacious with fantastic pools for the whole family, good food for all tastes.

Posted by , from Switzerland on 16 Oct 2017

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4 out of 5

Compact complex with great staff interaction

Pros: Spaciousness of hotel rooms and friendly staff
Cons: nothing!!
Location: One 'town' Santa Maria - not far and walkable along beach promenade. Not much there - lots of lucky lucky men but in shops!! Friendly and funny.
Just returned from Cape Verde. Island is very poor and appreciates a little extra in way of tips or sweeties/crayons/books for children. Tortuga Beach was wonderful. No stress is the catchword!! Unlike the neighbouring very large soulless complexes next door, this was a great little find. Still large enough to be quiet but everything to hand. Once the AI band is on -its enjoy yourself all the way. Very impressed the size of the rooms - had apartment 307 - upper floor right by reception but not noisy. 2 bed 2 baths and a kitchen. OK kitchen wasn't equipped, except for a kettle and a fridge - but why would you want to cook on an AI holiday!?! All kept clean by the ladies that do...!! Food was plentiful in all eating areas. Something for everyone and all tastes. Staff very friendly and helpful. Would certainly return to this hotel. But remember to take your midge repellents. They will try to eat you. Saw some terrible bites on people.. mostly bitten by the beach area of resort - which again is very picturesque. Great holiday. Thank you.

Posted by , from West Midlands on 22 Sep 2017

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4 out of 5
Connexion internet déplorable. Ce n’est pas un 5* mais plutôt un petit 4*. Le personnel n’est pas formé pour un 5*. Les suites sont très bien. A la plage les parasols sont tous à refaire mais autrement c’est très agréable. Nourriture très bonne à part au Pasta Nostra, décevant.

Posted by on 22 Oct 2023

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Comment from Hotel Management

9 Jan 2024 by Meliá Tortuga Management Team

Dear Francoise, Thank you very much for choosing Meliá Tortuga for your vacations and for sending us your comments. We are pleased to know that you have enjoyed your vacation at our hotel. Your satisfaction is important to us as it is the main objective of our services. We look forward to receiving you again as our guest in the not too distant future. Sincerely,

5 out of 5
Établissement propre, personnel agréable, nourriture bonne. Rien de négatif

Posted by on 31 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by Melia Tortuga Management Team

Dear Guest, Thank you for allowing us the pleasure to accommodate you at Melia Tortuga Beach Resort & Spa for your holidays and for the valuable time that you have set aside to rating the Resort. We are elated to perceive that the Hotel and it´s service in general have all contributed to a positive holiday impression, this is the aim we strive towards each day, it will be a pleasure to share it with our team members and we are sure that they will be very happy to hear from you again. It is with this positive perception in mind that we shall look forward to see you again as our guests more often in the future. Kind regards, Melia Tortuga Management Team

3 out of 5
Hotel de bon confort Activités à l’hôtel insuffisante surtout le soir Déçu de ne pas avoir pu nous baigner au moins dans 1 piscine car elles ne sont pas chauffés( Eaux glacées)

Posted by on 5 Feb 2019

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Comment from Hotel Management

2 Apr 2019 by Melia Tortuga Management Team

Dear Guest, Firstly, we would like to express our appreciation for you having selected Melia Tortuga Beach Resort & Spa for your holidays and for having taken the time to share your holiday experience with us and with fellow travelers on Expedia. We would like to thank you for rating the Hotel and for the score on all the services this information will surely be shared with all our team members and we are sure that it will serve as a motivation to keep up with their effort. We also thank you for bringing into our attention the details that require our immediate attention, we will forward it to the department in charge for their consideration It has been truly a pleasure to have you as our guests, and we shall look forward to welcome you back more often to our resort in the future. Kind regards, Melia Tortuga Management Team

About the Melia Tortuga Beach

Location Urbanizacao da Cabocan ZDTI Ponta Preta, Sal,

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • Buffet and à la carte meals and snacks included

Activities and facilities/equipment
Land activities

  • Volleyball

Entertainment

  • On-site entertainment and activities

Not included

  • Premium/non-domestic alcoholic beverages
  • Minibar
  • Spa/beauty facilities and services

  • Volleyball included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • Spa/beauty facilities and services not included
  • A la carte dining included
  • Additional service charge accepted
  • Premium/imported alcoholic drinks not included
  • Minibar not included

Property Features

  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Conference rooms
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Food & Drink

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Steam room in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, debit cards and cash.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Meliá Tortuga Beach All Inclusive All-inclusive property Sal
  • Meliá Tortuga Beach Resort
  • Meliá Tortuga Beach Resort Sal
  • Meliá Tortuga Beach Sal
  • Meliá Tortuga Beach All Inclusive Sal
  • Meliá Tortuga Beach All Inclusive All-inclusive property
  • Meliá Tortuga Beach All Inclusive
  • Meliá Tortuga Inclusive Sal
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.