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"Indoor swimming pool and gym, very good buffet breakfast, but on a bust road junction " More

By a verified traveller on Tue 27 Sep 2022

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Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£165* Per night/room 23 Jun - 24 Jun

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Norfolk Lodge Hotel. During your stay, you're just a quick walk from The Georgian House. Free breakfast, free WiFi in public areas and free self-parking are available.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • 11 minutes by foot from St. Helier Town Hall and a 2-minute drive from Port of Jersey

The Norfolk Lodge Hotel ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Norfolk Lodge Hotel

Everyone (6) Couples (1) Family (2)
4 out of 5
Indoor swimming pool and gym, very good buffet breakfast, but on a bust road junction

Posted by on 27 Sep 2022

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5 out of 5

Posted by on 29 Aug 2022

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5 out of 5
Food was excellent, cleanliness was excellent, staff were very welcoming and helpful

Posted by on 15 Oct 2019

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Comment from Hotel Management

25 Oct 2019 by Manager

Thank you for your kind review that our staff appreciate

4 out of 5
15 minutes walk to the beach, great place to stay and staff were very helpful. Good breakfast, though i had to wait 10 minutes to be seated when it opened as there was a queue of people. But the breakfast made up for it.

Posted by on 9 Sep 2019

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3 out of 5
The first room we were allocated required climbing 48 steps as there was no lift in this part of the hotel. At 85& 80 years old it proved too much and we requested a change of room, This was most acceptable as there was a lift to within 15steps.

Posted by on 20 Jul 2019

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Comment from Hotel Management

23 Jul 2019 by Manager

Thank you for your comments. As a large site with a number of additions to the original manor house there are many changes in levels. If we are aware of restrictions in mobility we can arrange room allocations to suit. We are pleased to see we were able to accommodate you.

5 out of 5
Lovely short break taken at The Norfolk Lodge Hotel. Walkable distance to the town but glad that we hired a car which was a good size in order to get around the island. Room was located well for my elderly mum for the restaurant and swimming pool so that was a bonus. Staff were friendly enough but seemed short staffed but our service was good and the food was plentiful and varied menu. Definitely would consider staying there again.

Posted by , from Dorset on 17 Sep 2018

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4 out of 5
Good value 3 star hotel. Peofessional friendly staff, good breakfast and clean room. However there was quite a lot of noise from the main road in my friends' room, and an industrial fan or ectracter in my room.

Posted by , from London on 4 Sep 2018

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3 out of 5

Good location, but room to hot!

Cons: We'll come back if room can be cooler in the summer.
Nice hotel, friendly staff, however room was too hot with no fan. We stayed in family room, with good lay-out of room split between parents and the kids. Mattress too soft, so was not comfortable that my husband kept sliding.

Posted by on 8 Aug 2018

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4 out of 5

QUIET HOTEL IN A NICE AREA

Pros: GOOD FOOD AND FRIENDLY STAFF
Cons: A LIFT FOR THE ELDERLY IF POSSIBLE, A JACUZZI ?
Location: FIFTEEN MINUTES TO TOWN CENTRE THROUGH THE PARADE AND PARK. LOVELY LITTLE BOLERO BISTRO NEARBY
ENJOYABLE STAY IN A COMFORTABLE HOTEL WITH FRIENDLY STAFF. WOULD STAY THERE AGAIN

Posted by , from N.IRELAND on 9 Oct 2017

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2 out of 5

No smiles from staff

Location: A bit out of town centre
Although the hotel was reasonably comfortable and clean I found the staff to be very gruff and usually had to repeat everything I said.

Posted by , from Uk on 6 Oct 2016

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Renovations + Closures

The property is closed between 9 October and 3 April.

Property Features

The Norfolk Lodge Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. A terrace, tour/ticket assistance, and dry cleaning/laundry services are also featured at The Norfolk Lodge Hotel. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available. This 3-star St. Helier hotel is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Norfolk Lodge Hotel offers 90 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Heating
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Travel cot

Food & Drink

Guests are served a free buffet breakfast daily from 8:00 AM to 10:00 AM.

The Norfolk Lodge Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. For guests' safety, the property includes a smoke detector and window guards in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 15
  • No cots (infant beds) available
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2

Hotel Names

  • Norfolk Lodge Hotel
  • Norfolk Lodge Hotel St. Helier
  • Norfolk St. Helier
  • Norfolk Hotel St. Helier
  • Norfolk Lodge Hotel Jersey/St. Helier
  • The Norfolk Lodge Hotel Hotel
  • The Norfolk Lodge Hotel St. Helier
  • The Norfolk Lodge Hotel Hotel St. Helier

You should know

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.