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"Did not really rate this hotel. First off they couldn't find my booking . The night reception said they would leave a note with the day-shift to sort ... " More

By Disgruntled Camper on Thu 21 Mar 2013

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Hotel Description

Our customers tell us that they enjoy the helpful staff at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge. During your stay, you'll be connected to the convention centre and just a quick walk from Gateway Theatre of Shopping. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant. Built in 2009, this 4-star hotel has 205 rooms over 7 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with LCD TVs, fridges and room service (during limited hours)
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a fitness centre
  • Guests like the bar and restaurant
  • 9 minutes by car from Umhlanga Rocks Beach and 14 minutes from Durban Beach
  • Airport shuttle service available for a fee

Room, 1 King Bed (Guest)

Bed Count 1 King Bed Maximum Occupancy 2 Max
£51* Per night/room 8 Mar - 9 Mar

Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Apartment, 2 Bedrooms, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Loft, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge ratings based on 1 verified reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Couples (1)
3 out of 5

Average

Did not really rate this hotel. First off they couldn't find my booking . The night reception said they would leave a note with the day-shift to sort out - no notes were left when I checked if everything was ok the next morning, had to spend another 1/2 hour for them to sort it out. First room the safe did not work or the plugs to charge up my equipment. Also the room was on the 3rd floor and the traffic outside could easily be heard. Then asked for a change of room and was offered a room on the 2nd floor - which I declined due to the traffic noise. I was told I could upgrade #for an additional £30/night# to a family room on the 6th floor. This was much better. I was then overcharged by an additional night and had to spend yet some more time sorting this out at reception. The room had a fantastic view #NOT# overlooking the Gateway Shopping centre. The only real positive I could say was that the shower was wonderful. The price for the breakfast for what it was , was overpriced. Extra was charged for the parking. The location next to the Gateway #although not a pleasant view) was useful as plentiy of restaurants to choose from and plenty of shops. The local area of Umhlanga was spotless and not a plastic packet anywhere to be seen. Also the are felt a lot more secure than central Durban or Toti where I have stayed previously

Posted by on 21 Mar 2013

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About the Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Location 14 Palm Boulevard, Umhlanga Ridge, Umhlanga, KwaZulu-Natal 4320

Property Features

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge offers its guests an outdoor pool, a fitness centre, and a kids' pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. The family-friendly Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge also features a rooftop terrace, a garden, and coffee/tea in common area. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star Umhlanga hotel is smoke free.

  • 1 building
  • 205 guestrooms or units
  • 7 levels
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Durban (DUR-King Shaka Intl.) (19.2 km / 11.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge offers 205 forms of air-conditioned accommodation which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge has a restaurant serving breakfast, lunch and dinner.

Late-night fare is available from room service (during limited hours).

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Boat tours nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Golf lessons available nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

This property requires full payment at check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: ZAR 300 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: ZAR 210 per person (approximately)
  • Airport shuttle fee: ZAR 350 per person (one-way)
  • Self-parking fee: ZAR 65 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Protea Hotel Ridge
  • Protea Hotel Umhlanga
  • Protea Hotel Marriott Durban Umhlanga Ridge
  • Protea Ridge
  • Protea Umhlanga Ridge
  • Umhlanga Protea Hotel
  • Umhlanga Protea Hotel Ridge
  • Umhlanga Ridge Protea Hotel
  • Protea Hotel Marriott Ridge
  • Protea Marriott Durban Umhlanga Ridge
  • Protea Marriott Ridge
  • Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge Hotel

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.