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4.4 out of 5

"I am not sure why but our stay pre covid felt a lot better than post covid. The English breakfast counter food was cold, not just one item but all ite ... " More

By a verified traveller on Sat 18 Jun 2022

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Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
£106* Per night/room 2 Jun - 3 Jun

Garden Deluxe Sea View Twin

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Rasa Wing Rasa Superior Twin

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Rasa Wing Rasa Junior Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Garden Superior Family Seaview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Garden Executive Family

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at Shangri-La Rasa Sayang, Penang.

  • Free WiFi
  • Free self-parking and extended parking
  • Continental breakfast served daily for a fee
  • Treat yourself to Swedish massages, body scrubs or body wraps at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Airport shuttle service available for a fee

Shangri-La Rasa Sayang, Penang ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Rasa Sayang, Penang

Everyone (3) Couples (2)
3 out of 5
I am not sure why but our stay pre covid felt a lot better than post covid. The English breakfast counter food was cold, not just one item but all items I chose.

Posted by on 18 Jun 2022

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Comment from Hotel Management

20 Jun 2022 by SL Penang

Thank you for your feedback. We have cascaded your comment to our team for our continuous improvement to ensure we maintain our service and facilities as before the pandemic. We hope to have another opportunity to welcome you back soon.

5 out of 5
An excellent resort hotel, the Rasa wing provides a wealth of extras to enhance your stay. Staff exceptional- hotel a bit dated now but sure upgrade is not far off evidence of work happening elsewhere in resort. Best bit about Batu Ferringhi the resort area, George Town is much better place to stay if looking for culture and excellent street food - this hotel provides a shuttle to get the best of both worlds.

Posted by on 22 Nov 2019

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Comment from Hotel Management

22 Nov 2019 by SLPenang

Dear Guest, Thank you for sharing your review. We are pleased to hear that you had a pleasant stay with us. We hope to welcome you back to our resort soon! Best regards, Suleiman TAR Director of Communications

5 out of 5
A fabulous hotel and really enjoyed our stay. Fabulous breakfasts, friendly and attentive staff, with always a warm welcome. Would return in a heartbeat.

Posted by , from Cardiff on 23 Aug 2018

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Comment from Hotel Management

28 Sep 2018 by SLPenang

Dear Gill, Thank you for your review. We can't wait to welcome you back! Best regards, Suleiman TAR Director of Communications

5 out of 5

Super relaxing Hotel on the beach

Pros: Large grass areas with Palm Tree shade, not crowded, with ever attentive staff
Cons: Its great how it is
Location: Plenty of shops restaurants locally. Just a short ride to Georgetown. Excellent
The Rasa wing is excellent. We were looking for a relaxing few days and the Hotel didn't disappoint

Posted by , from UK on 17 Mar 2018

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Comment from Hotel Management

19 Mar 2018 by SLPenang

Dear David M, Thank you for sharing your experience with us. We are happy that you had a wonderful stay at Rasa Sayang. Looking forward to welcoming you back. Best regards, Suleiman TAR Director of Communications

4 out of 5
Laadukas ja hyvätasoinen hotelli, jossa on iso piha-/puutarha-alue. Hotelli rajautuu rantaan, mutta lähes kaikki hotellivieraat viihtyivät paremmin uima-allasalueella tai viheralueella. Aamupalavalikoima oli monipuolinen. Rannassa on pieni drinkkibaari. Ympäristössä on runsaasti paikallisia katuruokapaikkoja, mutta ei tasokkaita ravintoloita.

Posted by on 2 Dec 2018

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Comment from Hotel Management

6 Dec 2018 by SLPenang

Dear Leena, Thank you for your review. We are happy to hear that you had a satisfying stay. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

About the Shangri-La Rasa Sayang, Penang

Location Jalan Batu Feringgi, George Town, Penang 11100

Property Features

  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference rooms
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Offsite parking discounted rates available

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking and extended parking

Food & Drink

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Swedish massage
  • Detoxification wrap

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests age 16 and older booked in Rasa Wing guestrooms have access to the Rasa Wing pool.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property uses a grey water recycling system. Contactless check-in and contactless check-out are available.

  • Grey water recycling system
  • One child stays free
  • Humane animal treatment
  • Car recommended
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Rasa Sayang
  • Rasa Sayang Resort
  • Shangri-La's Rasa Sayang
  • Shangri-La's Rasa Sayang Resort
  • Shangri-La's Rasa Sayang Resort Penang George Town
  • Rasa Sayang Penang
  • Shangri Las Rasa Sayang Hotel
  • Shangri Las Rasa Sayang Resort
  • Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
  • Shangri-La`s Rasa Sayang Resort And Spa
  • Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
  • Shangri-La's Rasa Sayang Penang George Town
  • Shangri-La’s Rasa Sayang Penang
  • Shangri-La’s Rasa Sayang
  • Shangri La Rasa Sayang Penang
  • Shangri La Rasa Sayang, Penang
  • Shangri-La Rasa Sayang, Penang Resort
  • Shangri-La Rasa Sayang, Penang George Town
  • Shangri La's Rasa Sayang Resort Spa Penang
  • Shangri-La Rasa Sayang, Penang Resort George Town

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.