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Studio King

Bed Count 1 King Bed Maximum Occupancy 2 Max
£81* Per night/room 9 May - 10 May

Deluxe Spa Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Twin Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Rydges Mackay Suites's good location gets good marks from our customers. During your stay, you're just a quick walk from Artspace Mackay. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool. This 4-star hotel has 90 rooms over 7 floors. All rooms offer free WiFi and cable TV channels.

  • Air-conditioned rooms with cable TV, fridges and minibars
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Moss on Wood
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the value of their stay and the helpful staff
  • Just a 3-minute walk from Artspace Mackay and 7 minutes on foot from Mackay Enertainment and Convention Centre

Rydges Mackay Suites ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Rydges Mackay Suites

Couples (1)
4 out of 5
Rezeption, freundlich, motiviert. Parkplatz, ausreichend, überdacht, Rampe hoch, eng - Lackschaden Restaurant - Charme einer Fabrikhalle - kaum gemütlich Frühstück, gut, Auswahl begrenzt, eher teuer, Personal freundlich Pool - schrecklich - Charme einer wassergefüllten Garage Ausblick großartig über eine öde verfallende Bautenlandschaft Zimmer, zufriedenstellend, Suite 55m² , Bettzeug klamm, Möbelstil 80-90er, TV neu, Balkon 2m², Waschtrockner-Maschine, Herdplatten, Kühlschrank, Küchenausstattung

Posted by on 19 Dec 2019

Was this review helpful to you?
Comment from Hotel Management

20 Dec 2019 by Lisa - RDM

Thanks for your review, we value your time and appreciate your feedback. We hope to have the opportunity to welcome you back to the hotel if you are travelling to Mackay in the future

About the Rydges Mackay Suites

Location 9 Gregory Street, Mackay, QLD 4740

Property Features

Rydges Mackay Suites offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. There are 4 meeting rooms available. The business-friendly Rydges Mackay Suites also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Mackay hotel.

  • 90 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Limited onsite parking

Transport

  • Airport: Mackay, QLD (MKY) (5.9 km / 3.6 mi)
  • Train station: Mackay Station (5 km / 3.1 mi)
  • Parking: Free self parking

Room Amenities

Rydges Mackay Suites offers 90 forms of air-conditioned accommodation with minibars and a safe. Televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Fridge
  • Electric kettle
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Moss on Wood – This restaurant specialises in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Moss on Wood Bar – This bar serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The 2 person rate for guests booking a "One Bedroom Suite" or "Deluxe Spa Suite" includes access to the king-sized bed only. A guest may use the sofa bed for an additional charge. When booking for 3 or 4 guests, use of the sofa bed is included in the rate at booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12.00 and AUD 24.90 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.08 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grande Mackay Suites
  • Grande Suites Mackay
  • Mackay Grande
  • Rydges Mackay Suites Hotel
  • Mackay Grande Suites Hotel
  • Mackay Suites
  • Mackay Grande Hotel Mackay
  • Rydges Suites Hotel
  • Rydges Suites
  • Rydges Mackay Suites Hotel
  • Rydges Mackay Suites Mackay
  • Rydges Mackay Suites Hotel Mackay

You should know

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.