"Second time staying here Great service and staff and restaurants serve great food suiting all pallets Kids club is great but did notice this y ... " More
11 Aug 2019 by Irene López
Cher Client, Tout d´abord, je souhaite vous remercier d´ avoir choisi le Don Carlos Leisure Resort & SPA pour votre séjour Nous utilisons les commentaires pour mesurer la satisfaction de nos hôtes et il nous aide á améliorer nos services et la qualité de vos séjours. Suite à votre commentaire, nous comprenons que notre service ne fut pas à la hauteur de ce que vous attendiez. S’il vous plait, accepte nos plus sincères excuses. Recevez, monsieur, mes salutations les plus distinguées. Sincères salutations, Irene López Assistante Personnelle
The following facilities will be closed during January, February, March, October, November and December:
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Don Carlos Resort & SPA, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Beaux Arts hotel also offers a free kid's club, a children's pool and outdoor tennis courts. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis. This 5-star Marbella hotel is smoke free.
Available in all rooms: Free WiFi , Internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Don Carlos Resort & SPA offers 267 accommodations with MP3 docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. 48-inch LCD televisions come with satellite channels. Bathrooms include a bath, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 7:30 AM to 11:00 AM. An additional breakfast is available daily for a fee.
Orange Beach Club – This beachfront restaurant specialises in international cuisine and serves brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Ombu – This restaurant specialises in Thai cuisine and only serves dinner. Reservations are required. Open selected days.
Bahia – This restaurant specialises in Mediterranean cuisine and only serves dinner. Open selected days.
Los Naranjos – Overlooking the pool and garden, this restaurant specialises in Mediterranean cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Sol y Sombra – This poolside restaurant specialises in international cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a 24-hour fitness centre.
Guests aged under 16 years old are not allowed in the health club or hot tub.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests age 16 and older have access to the spa's water circuit during the pool closure period (November 21-December 14).
Bookings where payment for the stay will be made on site instead of at the time of booking must be paid in full at check-in.
This hotel's restaurants and beach club are open seasonally May-September. Limited dining options are available during the remaining months.
Don Carlos Resort & SPA offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.