"Hotel room was great and bed was amazing. Only thing missing is free guest WiFi which for a tourist looking for internet to assist with exploring woul ... " More

By a verified traveller on Mon 22 Jan 2018

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Hotel Description

A family-friendly stay in the heart of New York awaits you at Sheraton New York Times Square Hotel. Within steps you'll find Ed Sullivan Theater and Carnegie Hall within a short 5-minute stroll. Highlights at this hotel include a restaurant, a bar/lounge, and a conference centre.

You can enjoy flat-screen TVs with cable channels, and all 1780 rooms feature WiFi, coffee/tea makers, and free weekday newspapers. Minibars provide refreshments, and 24-hour room service is also available. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Free bottled water, video game consoles, and in-room massages are also available.

This business-friendly hotel offers a fitness centre, a business centre, and concierge services. Other amenities include WiFi in public areas, a coffee shop/café, and massage/treatment rooms. Each morning buffet breakfast is available. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star Midtown hotel include Central Park and Broadway.

Sheraton New York Times Square Hotel ratings based on 90 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
3 out of 5

Hotel was good.

Hotel room was great and bed was amazing. Only thing missing is free guest WiFi which for a tourist looking for internet to assist with exploring would be useful.

Posted by , from glasgow on 22 Jan 2018

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4 out of 5
Great location for shopping and restaurants. Hotel helpful with theatre tickets.

Posted by on 25 Nov 2017

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5 out of 5

Great location..

Location was perfect .rooms clean. Staff very friendly

Posted by on 2 Jun 2017

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4 out of 5

Week in NYC

This is a busy hotel, and at times the reception is manic particularly if there a convention being held there.But it does the job and the rooms are clean and tidy, staff are pleasant so no complaints. It is also in a great location for Times Sq, Theatre District and Central Park. We would stay there again.

Posted by on 6 Nov 2015

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4 out of 5

Great family vacation

Hotel is in a great location central to many of the tourist spots. One drag was that free wi fi only available in the hotel lobby. Hotel charges $14 a day for up to three devices if you want wi fi in your room. It's a very popular hotel so is always heaving with guest all day long.

Posted by on 6 Sep 2014

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3 out of 5

When we arrived

First as soon as we arrived they said we don't seem to have that room available, do you want to upgrade. No, so they eventually found a room on level 6, the room was dark as we were close to an office building. The 4 No lifts were very slow arriving either at the ground level or 6th level. When our flight was cancelled by BA, they organised an additional night stay (obviously at a cost) it was sorted with ease. Its position in New York Times Sq was good and for that reason only I would recommend it.

Posted by on 17 Jun 2014

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4 out of 5

Enjoyed it! however….

While the hotel seems good, its very clean an fairly well appointed, I couldn't help the feeling your just another gear in the great wheel of profit, However we did have a fridge delivered to the room to which the delivery person left the door ajar, which I'm sure is fine if the room is being cleaned but not when theres a substantial value of camera equipment in the room, I took it up with the reception manager who told me the matter would be investigated immediately, Didn't hear any more after that, The one great feature of this hotel is its location, its very easy to get almost anywhere if you know the subway system, I would definitely stay here again despite the issue with our door being left open,

Posted by on 13 Jun 2014

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4 out of 5

Excellent location

Staff were fantastic & friendly we was given free wifi & made a saving of 104 dollars. Due to exploring we never did get to spend time in the hotel however we did use the club house which is very good value for your money. Only downfall was the cleaner we had she was very friendly but not clean at all..!! Other than that I can't fault it at all..!!

Posted by on 31 May 2014

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4 out of 5

Perfect five day break

Hotel was in a great location Staff very helpful. We had no faults and thoroughly enjoyed our stay

Posted by on 12 Oct 2013

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4 out of 5

Great location

Alex in reception checked us in. He was great! Room was comfortable however, the bath was tiny. We were offered complimentary mineral water but every single day had to ring down for it to be replenished, inlcudi speking directly with the housekeeping manager. We asked the maid 3 days running in a note. They took the tip but never replaced our water. Great hotel, with lovely staff and a fantastic location, but the housekeeping leaves little to be desired.

Posted by on 1 Jun 2013

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About the Sheraton New York Times Square Hotel

Location 811 7th Ave, New York, NY 10019

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include A business centre and meeting rooms. Public spaces have WiFi for a fee. A fitness centre, spa services, and tour or ticket assistance are also featured at the family-friendly Sheraton New York Times Square Hotel. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 1780 guestrooms or units
  • 50 levels
  • 1962 buildings
  • 20 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Fridge (on request)
  • Free cots/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Valet parking (surcharge)


  • Airport: New York, NY (LGA-LaGuardia) (15.8 km / 9.8 mi)
  • Train station: New York W 32nd St. Station (1.9 km / 1.2 mi)
  • Metro station: 7 Av. Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton New York Times Square Hotel offers 1780 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels, video game consoles and pay-per-view films. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Fridges, in-room massages and hypo-allergenic bedding can be requested.Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Sheraton New York Times Square Hotel has a restaurant on-site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

  • No rollaway/extra beds available
  • Pets allowed (no fees)
  • Parking height restrictions apply


Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25 per accommodation, per night.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD15 and USD40 per person (approximately)
  • Fee for in-room wireless Internet: USD 16.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD65 per day (in/out privileges)
  • Late check-out fee: USD150
  • Refrigerator fee: USD35 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton New York Times Square Hotel
  • Sheraton New York Times Square
  • Sheraton New York Hotel And Towers
  • Sheraton New York Hotel & Towers
  • Sheraton New York City
  • Sheraton Hotel New York
  • Sheraton New York Towers
  • New York City Sheraton

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.