15 Mar 2020 by Hotel Gracery Shinjuku
Thank you for the comment about Hotel Gracery Shinjuku.It is a pleasure to hear that you had a good time when you stayed in Japan.Compared with other hotel our hotel provide enough space for the bathroom to relax and experience with taking Japanese style of the bath. We will do our best to offer the better service to our guests from now on too. We are looking forward to your next visit.
16 Jan 2020 by Hotel Gracery Shinjuku
Thank you for taking your time for the review. Our rooms make you feel a bit small, but we provide space for the bath room which is one of appealing points in our hotel. We recommend comfort double room or twin room for your next stay. We are very sorry as our hotel has 970 rooms and there are lots of guest who uses the wifi at the same time due to which there may be some problems in the internet connectivity. We are definitely working on making our wifi connections better in the future as we receive lots of valuable opinion from our guests regarding the wifi connection. We are looking forward to seeing you in the near future.
29 Nov 2019 by ホテルグレイスリー新宿
Thank you for staying with us. We will try our best to offer better service to our guests from now on. We are looking forward to seeing you again. Sincerely yours.
This property is closed from 26 November 2022 to 28 February 2023 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 September to 31 October:
This property is undergoing renovations from 26 November 2022 to 28 February 2023 (completion date subject to change).
The property is closed: Lunar New Year.
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Sunday:
There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, tour or ticket assistance, and vending machine are also featured at Hotel Gracery Shinjuku. Limited parking is available for a fee and is offered on a first-come, first-served basis.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Parking (limited spaces)
Hotel Gracery Shinjuku offers 970 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 40-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, toilets with an electronic bidet and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a Japanese breakfast daily from 6:30 AM to 10:30 AM.
Hotel Gracery Shinjuku has 14 restaurants on site.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 2 AM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 2 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 12 years old and younger for breakfast when sharing existing bedding.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 48 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
