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4.4 out of 5

"Great hotel located within walking distance of Shinjuku station. I found the staff to be very pleasant and helpful, the property was clean and the roo ... " More

By a verified traveller on Sun 07 Jul 2019

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Hotel Description

Our customers tell us that they can't get enough of the sightseeing around Hotel Gracery Shinjuku. During your stay, you're just a quick walk from Robot Restaurant. You'll find features such as free WiFi in public areas, plus 14 restaurants and a bar. Built in 2015, this 4-star hotel has 970 rooms over 30 floors. Each room includes amenities such as free WiFi and a deep-soaking bathtub.

  • Air-conditioned rooms with deep-soaking bathtubs, flat-screen TVs and fridges
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include 14 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests have great things to say about the local sightseeing and the comfortable guestrooms
  • Steps from Robot Restaurant and 12 minutes on foot from Shinjuku Gyoen National Garden

Double Room, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max
£102* Per night/room 13 Aug - 14 Aug

Superior Double Room, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Single with Breakfast, Non-Smoking (separate breakfast charge for 12yrs old and under)

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Triple with Breakfast, Non Smoking (separate breakfast charge for 12yrs old and under)

Bed Count 3 Single Beds Maximum Occupancy 6 Max

Twin with Breakfast, Non Smoking (separate breakfast charge for 12yrs old and under)

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Twin Room, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Hotel Gracery Shinjuku ratings based on 17 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Gracery Shinjuku

Everyone (11) Couples (1) Family (1)
4 out of 5
Great hotel located within walking distance of Shinjuku station. I found the staff to be very pleasant and helpful, the property was clean and the room very clean. The one issue would be the size of the room which i found to be very small with nowhere to unpack and store clothes. You have to live out of your suitcase making the room A little uncomfortable for a long stay. Lots of great restaurants and bars in this lively district of Tokyo, would definitely visit again.

Posted by on 7 Jul 2019

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Comment from Hotel Management

13 Jul 2019 by Hotel Gracery Shinjuku Front Desk

Thank you so much for staying with us. Also, we are grateful to get this wonderful comments from you. We are glad that you enjoyed your stay with us. We are sorry about the small size of the room. We are not sure which room you used, but there are bigger rooms like comfort-rooms, so please try those in your next visit. We look forward to seeing you again in the near future.

5 out of 5

Posted by on 23 Jun 2019

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Comment from Hotel Management

25 Jun 2019 by Hotel Gracery Shinjuku

Thank you for staying with us. We are extremely honored to receive such high valuations from you and we are very happy that you were really satisfied with our hotel. We will make any efforts to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future. Best regards.

4 out of 5
Our double room was small and lacked storage space. Nevertheless, it was pretty ok for our 5 night stay. Air conditioning worked well and towels were changed every day. The breakfast was good if not excellent.

Posted by on 24 May 2019

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Comment from Hotel Management

23 Jun 2019 by Hotel Gracery Shinjuku Front Desk

Thank you for staying with us and leaving this wonderful comments. We look forward to see you again.

5 out of 5
Todella hyvä palvelu ja ystävällinen henkilökunta. Erittäin kohteliasta ja moitteetonta palvelua. Godzilla patsas ulkona oli vaikuttava, varsinkin illalla pimeässä.

Posted by on 14 Mar 2020

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Comment from Hotel Management

15 Mar 2020 by Hotel Gracery Shinjuku

Thank you for the comment about Hotel Gracery Shinjuku.It is a pleasure to hear that you had a good time when you stayed in Japan.Compared with other hotel our hotel provide enough space for the bathroom to relax and experience with taking Japanese style of the bath. We will do our best to offer the better service to our guests from now on too. We are looking forward to your next visit.

4 out of 5
Loistava sijainti. Perushuone suurkaupungin tapaan kovin pieni, heikko wi-fi, mutta ilmainen. Siisti ja hyvillä palveluilla varustettu suuri hotelli.

Posted by on 8 Jan 2020

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Comment from Hotel Management

16 Jan 2020 by Hotel Gracery Shinjuku

Thank you for taking your time for the review. Our rooms make you feel a bit small, but we provide space for the bath room which is one of appealing points in our hotel. We recommend comfort double room or twin room for your next stay. We are very sorry as our hotel has 970 rooms and there are lots of guest who uses the wifi at the same time due to which there may be some problems in the internet connectivity. We are definitely working on making our wifi connections better in the future as we receive lots of valuable opinion from our guests regarding the wifi connection. We are looking forward to seeing you in the near future.

5 out of 5

Posted by on 26 Nov 2019

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Comment from Hotel Management

29 Nov 2019 by ホテルグレイスリー新宿

Thank you for staying with us. We will try our best to offer better service to our guests from now on. We are looking forward to seeing you again. Sincerely yours.

3 out of 5
Situation dans le quartier de la gare de Shinjuku. Accès métro et train

Posted by on 14 Oct 2019

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5 out of 5

Posted by on 11 Jul 2019

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Comment from Hotel Management

13 Jul 2019 by Hotel Gracery Shinjuku Front Desk

Thank you for staying with us. We are glad that you enjoyed your stay with us. We look forward to seeing you again.

4 out of 5

Posted by on 8 Jun 2019

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Comment from Hotel Management

9 Jun 2019 by Hotel Gracery Shinjuku

Thank you for staying with us. We will make any efforts to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future. Sincerely yours.

5 out of 5

Posted by on 3 Jun 2019

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Comment from Hotel Management

6 Jun 2019 by Front Desk

Thank you for staying with us. We are extremely honored to receive such high valuations from you and we are very happy that you were really satisfied with our hotel. We will make any efforts to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future. Best regards.

Renovations + Closures

The property is closed between 10 April and 31 May.

Property Features

There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, tour or ticket assistance, and multilingual staff are also featured at Hotel Gracery Shinjuku. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 1 building
  • 970 guestrooms or units
  • 30 levels
  • 14 dining venues
  • Built in 2015
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Computer for guest use
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tokyo (HND-Haneda) (29.8 km / 18.5 mi)
  • Train station: Seibu-Shinjuku Station (0.2 km / 0.1 mi)
  • Metro station: Shinjuku-nishiguchi Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Gracery Shinjuku offers 970 forms of accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, toilets with an electronic bidet and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. 40-inch Flat-screen televisions come with satellite channels and pay-per-view films. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Deep-soaking tub
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Iron and ironing board available
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Hotel Gracery Shinjuku has 14 restaurants on site.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 2 AM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 2 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Each guestroom is kept vacant for a minimum of 48 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Additional fees apply to children 12 years old and younger for breakfast when sharing existing bedding.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between 1 July 2020 - 30 September 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 2200 for adults and JPY 1100 for children (approximately)
  • Self-parking fee: JPY 2400 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Gracery Shinjuku
  • Hotel Gracery
  • Gracery Shinjuku
  • Gracery
  • Hotel Gracery Shinjuku Tokyo
  • Hotel Gracery Shinjuku Hotel
  • Hotel Gracery Shinjuku Tokyo
  • Hotel Gracery Shinjuku Hotel Tokyo

You should know

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.