23 May 2023 by Rooms Department Manager
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier.Also thank you again for your precious time to give us your feedback and evaluation.We will continue to strive to provide a space and service where you can spend our guest stay in comfort and peace of mind. We look forward to welcoming you again in the future.Mitsui Garden Hotel Roppongi Tokyo PremierRooms Department Manager
15 Apr 2023 by Rooms Department Manager
Thank you very much for staying at Mitsui Garden Hotel Roppongi Tokyo Premier and taking time out of your precious time to give us your feedback and evaluation.However, we sincerely apologise for the soundproofing of the rooms, which has caused you some discomfort. We will discuss the soundproofing with the facilities manager and make every effort to improve it.In addition, we are sorry for that we made you a misunderstanding about the arrival date of your baggage because of lack of English language skills among staff and we were unable to take over your request for a higher floor due to a change in the reservation company.To prevent this from happening in the future, we will share customer feedback with all staff members and will instruct our staff.Again, we appreciate your precious comment. We are very looking forward to welcoming you again.Sincerely Yours,Mitsui Garden Hotel Roppongi Tokyo PremierRooms Department Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness centre, multilingual staff, and a lift are also featured at Mitsui Garden Hotel Roppongi Tokyo Premier. This 4-star Tokyo hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Mitsui Garden Hotel Roppongi Tokyo Premier offers 257 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
BALCÓN TOKYO（バルコン トウキョウ） – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Housekeeping service is not available at this property until further notice. The number of towels provided are based on length of stay.
Please note: Guests are required to change guestrooms every 4 days.
This property will serve full breakfast instead of buffet breakfast until further notice
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
