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"Wastewater in the sink did not drain. Water temperature in the shower changed on its own. Shower jet didn't distribute water well. " More

By a verified traveller on Sun 15 Oct 2023

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Family Room (2A-1C)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room, Terrace

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room (1A-2C)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room, Terrace, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room (2x2 Family Interconecting Room)

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

Double Room, Terrace, Partial Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Occidental Torremolinos Playa. During your stay, you're just a quick walk from Los Alamos. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and a restaurant.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the seasonal outdoor pool
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and mini golf
  • Guests speak favourably about the beach and the location
  • Steps from Los Alamos Beach and a 4-minute drive from Bajondillo
  • Local-area shuttle service available for a fee

Occidental Torremolinos Playa ratings based on 19 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Torremolinos Playa

Everyone (10) Couples (2) Family (2)
3 out of 5
Wastewater in the sink did not drain. Water temperature in the shower changed on its own. Shower jet didn't distribute water well.

Posted by on 15 Oct 2023

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Comment from Hotel Management

16 Oct 2023 by Juan Antonio Romero Guest Experience Manager

Dear StéphanieWe appreciate that you took the time to share your experience with us.We are delighted to hear that you were satisfied with our service, as our team works hard to ensure a pleasant stay for our guests. However, we regret to learn about the issues you encountered with the sink and shower in your room. We understand how important it is to have a comfortable and functional bathroom during your stay. Rest assured, we have shared your feedback with our maintenance team to address these concerns and prevent similar issues in the future. We apologize for any inconvenience this may have caused.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Antonio RomeroGuest Experience Manager

4 out of 5
Gutes Essen, nettes Personal

Posted by on 30 Apr 2024

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1 out of 5
Sehr schmutzike tuimer

Posted by on 10 Oct 2023

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Comment from Hotel Management

30 Oct 2023 by Juan Antonio Romero Guest Experience Manager

Sehr geehrter Hassan,vielen Dank für Ihre Bewertung.Wir bedauern, dass Sie mit der Sauberkeit des Zimmers und dem Zustand des Hotels unzufrieden waren. Wir nehmen Ihre Rückmeldung ernst und werden die notwendigen Maßnahmen ergreifen, um die Sauberkeit und den Zustand des Hotels zu verbessern. Unser Ziel ist es, unseren Gästen ein angenehmes Erlebnis zu bieten, und wir werden weiterhin daran arbeiten, unsere Standards zu erhöhen.Mit freundlichen Grüßen,

5 out of 5
Zu empfehlen, gutes Preis Leistungsverhältnis

Posted by on 9 Oct 2023

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Comment from Hotel Management

11 Oct 2023 by Juan Antonio Romero Guest Experience Manager

Sehr geehrter Christian,herzlichen Dank für Ihre Bewertung.Mit Wohlgefallen lesen wir, dass Sie Ihren Aufenthalt bei uns genossen haben. Vielen Dank, dass Sie unser Preis-Leistungs-Verhältnis als besonders positiv hervorheben. Schön finden wir auch, dass Sie mit der Sauberkeit Ihres Zimmers zufrieden waren. Es freut uns sehr, dass Sie wieder bei uns buchen würden. Bis zum nächsten Mal!Juan Antonio RomeroGuest Experience Manager

4 out of 5
Wir hatten ein Appartement mit kleinem Garten. Es ist nicht mehr die neuste Einrichtung und die Sauberkeit lässt zu wünschen übrig. Wir hatten nur Frühstück gebucht und das war gut. Das Personal ist super, auch zu Kindern, sie hatten immer ein Lächeln auf den Lippen. Die Anlage ist sehr gross, zwei Pools und viele Aktivitäten. Strand in Gehnähe. Da es in der Nähe des Flughafens ist, ist der Lärmpegel höher.

Posted by on 22 Sep 2023

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5 out of 5

Posted by on 15 Aug 2023

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4 out of 5
Das bestellte Frühstück ins Zimmer für 18 Euro pro Tag (Room Service zusätzlich) leider zu dürftig und bereits am zweiten Tag für den Gast vergessen. Musste mich dann nochmals bemühen um meinem Frühstück. Dann hat es doch noch geklappt, sodass es dann auch an den folgenden Tagen pünktlich gebracht wurde.

Posted by on 26 Jul 2023

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5 out of 5
Cet hôtel est parfait ! Magnifique, grand et propreté au top ! Les animations le soir sont très chouettes aussi

Posted by on 25 Jun 2023

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4 out of 5
Schöne Anlage, für Familien mit Kindern sehr gut geeignet. Wer es ruhiger haben möchte, sollte auf eine andere Unterkunft ausweichen.

Posted by on 10 Jun 2023

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3 out of 5

Posted by on 13 May 2023

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About the Occidental Torremolinos Playa

Location Paseo Marítimo, 101, Torremolinos, Malaga 29620

All-inclusive Details

All-inclusive room rates at Occidental Torremolinos Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Occidental Torremolinos Playa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Occidental Torremolinos Playa offers its guests 2 outdoor swimming pools, an outdoor tennis court, a waterslide, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Occidental Torremolinos Playa. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Torremolinos hotel.

  • 509 guestrooms or units
  • Deli
  • Kid's club (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Torremolinos Station (4.4 km / 2.8 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Occidental Torremolinos Playa offers 509 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Torremolinos hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.

Occidental Torremolinos Playa has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include an outdoor tennis court, a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Hiking/biking trails nearby
  • Miniature golf on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The Full Board rate plan ends with breakfast on the check-out date. The All-Inclusive rate plan ends with snacks after breakfast on the check-out date (no lunch).

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

  • Service animals are allowed
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property registry number - H/MA/01029
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 6 for children
  • Self-parking fee: EUR 15 per day
  • Late check-out fee: EUR 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Smy Costa Sol Hotel Torremolinos
  • Smy Costa Sol Hotel
  • Smy Costa Sol Torremolinos
  • Smy Costa del Sol
  • Occidental Torremolinos Playa Hotel
  • Occidental Torremolinos Playa Torremolinos
  • Occidental Torremolinos Playa Hotel Torremolinos

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.