"The staff is really unfriendly and not at all helpful. The room was never cleaned properly and we found long black hairs on the floor everyday even th ... " More
12 Jul 2020 by RRPP
Dear guest, Thank you for choosing us for your stay and for taking time to rate us. Due to the very low score we have to assume that we have not lived up to your expectations and regret this very much. It is a pity that during your stay you did not inform us about what you did not like, giving us the opportunity to find solutions to make your stay more pleasant. Hoping that you will give us another opportunity in the future we remain, with kind regards from the entire H10 Estepona Palace team.
16 Oct 2019 by RRPP
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are very happy to see that, given the rating, in general you had a lovely stay. With the aim of continuously improving our service, we would have loved to know what was missing in order to achieve a 5 star rating. Please know that it has been a pleasure to have you with us and we would be delighted to welcome during your next visit to the Costa del Sol. With kind regards on behalf of the whole H10 Estepona Palace team.
4 May 2019 by RRPP
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We regret to hear that the cleanliness of your room left to be desired. Please accept our sincere apology. On the other hand we would have appreciated if you could have informed our friendly reception or customer service staff about this issue during your stay, giving us a chance to resolve the issue and in turn make you stay more enjoyable. We are here to help. Please know that it has been a pleasure to have you with us and we would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team.
7 Oct 2017 by H10 Estepona Palace
Dear customer, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are happy to know you enjoyed your stay. It will be a pleasure to welcome you again. Kind regards on behalf of the whole H10 Estepona Palace team.
16 Oct 2019 by RRPP
Dear guest, Thank you for choosing us for your stay and for taking time to rate us. Due to the low score we have to assume that we have not lived up to your expectations and regret this very much. It is a pity that during your stay you did not inform us about what you did not like, on the one hand to find solutions to make your stay more pleasant and on the other hand to improve our service. Hoping that you will give us another opportunity in the future we remain, with kind regards from the entire H10 Estepona Palaca team.
17 Sep 2019 by RRPP
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are glad to see that in general you enjoyed your stay in our hotel. Please know that it has been a pleasure to have you with us and we would be delighted to welcome during your next visit to this lovely part of the world. With kind regards on behalf of the whole H10 Estepona Palace team
26 Mar 2019 by RRPP
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. Unfortunately we had a problem with the hot water pipes in a specific area of the hotel resulting in urgent maintenance work having to be carried out. The only way to fix it required demolishing various walls in a couple of rooms. Given this, and with the aim to always provide the best service possible, we decided to refurbish the rooms affected. The works have now been finished pending a couple of finishing touches. We are very sorry if you were molested by any of this in any way. As always, if there is any issue, we kindly ask that you contact us, giving us the opportunity to help and in turn make the stay even more pleasant. We hope that nevertheless you had a lovely stay. It has been a pleasure to have you with us and we would be delighted to welcome you again on your next visit. With kind regards on behalf of the whole H10 Estepona Palace team.
14 Mar 2019 by RRPP
Sehr geehrter Gast, Wir bedanken uns bei Ihnen, dass Sie uns für Ihren Aufenthalt gewählt haben und dafür, dass Sie sich die Zeit genommen haben, ihre Erfahrungen mit uns auszutauschen und uns zu bewerten. Es freut uns zu hören, dass es Ihnen bei uns gefallen hat und dass unser freundliches und aufmerksames Personal zum Gelingen Ihres Aufenthaltes beitragen konnten. Wir danken für Ihren Besuch und würden uns freuen Sie bald wieder in unserem Hause begrüssen zu dürfen. Mit freundlichen Grüssen vom gesamten H10 Estepona Palace team
4 Aug 2018 by RRPP
Sehr geehrter Kunde, Wir bedanken uns bei Ihnen, dass Sie uns für Ihren Aufenthalt gewählt haben und dafür, dass Sie sich die Zeit genommen haben, ihre Erfahrungen mit uns auszutauschen und uns zu bewerten. Es freut uns zu hören, dass Ihnen unsere Poolanlage sowie das Hotel an sich gut gefallen haben und unser nettes Personal zum Gelingen Ihres Urlaubes beitragen konnte. Wir bedauern wenn wir Ihren Erwartungen in unserem Poolrestaurant nicht gerecht geworden sind und danken Ihnen für die Information, welche wir, zusammen mit den Kommentaren all unserer Gäste, nutzen um unseren Service weiterhin zu verbessern Was die Liegestuhlsituation anbetrifft so tut es uns wirklich sehr leid wenn Sie Zeuge der Rücksichtslosigkeit anderer Gäste wurden. Wir bitten unsere Gäste darum Ihre persönlichen Gegenstände inklusive Handtuch nicht unbeaufsichtigt liegen zu lassen. Leider scheint so mancher nicht zu verstehen, dass andere Gäste die Liege(n) während ihrer Abwesenheit nutzen könnten. Im Falle, dass mal keine Liege zu finden wäre empfehlen wir sich bei unserem Schwimmbadpersonal zu melden, welche Ihnen gerne eine Liege besorgen werden. Wir würden uns freuen Sie wieder in unserem Hause begrüssen zu dürfen. Mit freundlichen Grüssen vom gesamten H10 Estepona Palace team
The property is closed between 19 October and 1 January.
All-inclusive room rates at H10 Estepona Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Activities and facilities/equipment
Land activities
Entertainment
Not included
Some rates at H10 Estepona Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At H10 Estepona Palace, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. Public spaces have free WiFi. This eco-friendly hotel also offers a free kid's club, a children's pool and a hot tub. Parking is available for a fee. This 4-star Estepona hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge)
H10 Estepona Palace offers 237 accommodations with a hairdryer and free toiletries. Rooms open to balconies. A pillow menu is available. 40-inch Plasma televisions come with satellite channels. Bathrooms include a combined bath/shower unit and bidets. This Estepona hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Thalassa – This restaurant serves breakfast and lunch.
Alborán – On-site restaurant. Open daily.
Room service is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Despacio Spa Center has 5 treatment rooms. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Safety Program (H10 Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
