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"The staff is really unfriendly and not at all helpful. The room was never cleaned properly and we found long black hairs on the floor everyday even th ... " More

By a verified traveller on Sat 04 May 2019

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Superior Double Room (2 Adults)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£225* Per night/room 8 Jul - 9 Jul

Superior Double Room (Privilege, 2 Adults + 1 Child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room (Privilege, 3 Adults)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room (3 Adults)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room (2 Adults + 1 Child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room Single Use (Privilege)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at H10 Estepona Palace. During your stay, you're just a quick walk from Cristo Beach. Free WiFi in public areas, 2 outdoor pools and 2 restaurants are available.

  • Free Wi-Fi in some public areas
  • The 2 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to massages, Ayurvedic treatments or body wraps at Despacio Spa Center
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • 6 minutes by foot from Cristo Beach and a 2-minute drive from Estepona Port and Marina

H10 Estepona Palace ratings based on 21 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for H10 Estepona Palace

Everyone (6) Couples (10) Family (1) Other (1)
1 out of 5
The hotel facilities are very nice with a lovely pool open on the beach! Serving really nice cocktails. The staff on the other hand let the whole thing down from the get go, from the miserable reception staff, to the rude waiters and bartenders. Would AVOID at all costs as it made the holiday miserable. Not a 4* hotel don't even have a kettle in the room and you also have to pay for the safe. All inclusive and won't even give water after the bar closes.

Posted by on 27 Sep 2022

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Comment from Hotel Management

1 Oct 2022 by RRPP

Dear guest,Given your unreasonable behaviour at our hotel, including a fight between yourselves causing the complaint of various other guests, the breakage of a TV, blood all over the place, the necessity of the emergency services, ambulance and police to be called, all of which our staff dealt with in a professional manner despite being threatened aggressively by members of your party, facts we can prove due to video surveillance, we are somewhat surprised about your description of our staff. It is not often we invite a guest to leave the hotel, but there are behaviours we will not tolerate. We wish you well. With kind regards from the staff and the management of the H10 Estepona Palace

1 out of 5

Posted by on 8 Jul 2020

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Comment from Hotel Management

12 Jul 2020 by RRPP

Dear guest, Thank you for choosing us for your stay and for taking time to rate us. Due to the very low score we have to assume that we have not lived up to your expectations and regret this very much. It is a pity that during your stay you did not inform us about what you did not like, giving us the opportunity to find solutions to make your stay more pleasant. Hoping that you will give us another opportunity in the future we remain, with kind regards from the entire H10 Estepona Palace team.

4 out of 5

Posted by on 13 Oct 2019

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Comment from Hotel Management

16 Oct 2019 by RRPP

Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are very happy to see that, given the rating, in general you had a lovely stay. With the aim of continuously improving our service, we would have loved to know what was missing in order to achieve a 5 star rating. Please know that it has been a pleasure to have you with us and we would be delighted to welcome during your next visit to the Costa del Sol. With kind regards on behalf of the whole H10 Estepona Palace team.

3 out of 5
The staff is really unfriendly and not at all helpful. The room was never cleaned properly and we found long black hairs on the floor everyday even though none of us has long black hair.

Posted by on 4 May 2019

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Comment from Hotel Management

4 May 2019 by RRPP

Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We regret to hear that the cleanliness of your room left to be desired. Please accept our sincere apology. On the other hand we would have appreciated if you could have informed our friendly reception or customer service staff about this issue during your stay, giving us a chance to resolve the issue and in turn make you stay more enjoyable. We are here to help. Please know that it has been a pleasure to have you with us and we would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team.

5 out of 5

Really nice hotel, friendly staff, fantastic pool

Pros: Very clean, fridge and quiet Air con in the rooms, fantastic breakfast choice, right on the coast
Location: Hotel is on the edge of Estepona. Its about a 20-25 min walk to the marina area, closest place for supermarket and restaurants. Estepona town further
Hotel was very nice, easy access, friendly staff and good facilities.

Posted by , from Preston, Lancs on 5 Jul 2017

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Comment from Hotel Management

7 Oct 2017 by H10 Estepona Palace

Dear customer, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are happy to know you enjoyed your stay. It will be a pleasure to welcome you again. Kind regards on behalf of the whole H10 Estepona Palace team.

4 out of 5
Leider hat es zu grosse Steine im Meer beim Hotelstrand Poolgäste sollten aufmerksam gemacht werden dass man duscht bevor man in den Pool geht ansonsten alles sehr gut Personal freundlich...sehr gutes Buffet gute Abendunterhaltung auch im Mai

Posted by on 18 May 2024

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Comment from Hotel Management

20 May 2024 by RRPP

Sehr geehrte Gabriela,Herzlichen Dank, dass Sie uns für Ihren Aufenthalt gewählt haben und dafür, dass Sie sich die Zeit genommen haben Ihre Meinung mit uns auszutauschen und uns zu bewerten. Es freut uns sehr, dass Ihnen unser Hotel gefällt, insbesondere das leckere Büffet sowie auch der Service unseres freundlichen Personals, und dass Sie insgesamt einen angenehmen Urlaub genossen haben. Wir bedauern, dass der öffentliche Kieselstrand nicht Ihren Erwartungen entspricht. Es handelt sich um eine natürliche Umgebung, deren Veränderung uns die Behörden nicht gestatten. Wenn Sie einen Sandstrand wünschen, finden Sie diesen nur 600 m von unserem Hotel entfernt in der sogenannten „Playa del Cristo“, leicht erreichbar über die Strandpromenade.Es war schön Sie bei uns zu haben. Wir danken recht herzlich für Ihre Empfehlung und würden uns freuen Sie schon bald wieder bei uns begrüssen zu dürfen.Mit freundlichen Grüßen vom H10 Estepona Palace Team.

2 out of 5

Posted by on 14 Oct 2019

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Comment from Hotel Management

16 Oct 2019 by RRPP

Dear guest, Thank you for choosing us for your stay and for taking time to rate us. Due to the low score we have to assume that we have not lived up to your expectations and regret this very much. It is a pity that during your stay you did not inform us about what you did not like, on the one hand to find solutions to make your stay more pleasant and on the other hand to improve our service. Hoping that you will give us another opportunity in the future we remain, with kind regards from the entire H10 Estepona Palaca team.

4 out of 5

Posted by on 13 Sep 2019

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Comment from Hotel Management

17 Sep 2019 by RRPP

Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are glad to see that in general you enjoyed your stay in our hotel. Please know that it has been a pleasure to have you with us and we would be delighted to welcome during your next visit to this lovely part of the world. With kind regards on behalf of the whole H10 Estepona Palace team

4 out of 5
Alles sehr gut, ausser das Essen & die Cocktails. Sehr schöne Poolanlage & Zimmer.

Posted by on 23 Jun 2019

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4 out of 5
Some construction work on our floor causing a bit noice plus dirt

Posted by , from Porvoo, Finland on 26 Mar 2019

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Comment from Hotel Management

26 Mar 2019 by RRPP

Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. Unfortunately we had a problem with the hot water pipes in a specific area of the hotel resulting in urgent maintenance work having to be carried out. The only way to fix it required demolishing various walls in a couple of rooms. Given this, and with the aim to always provide the best service possible, we decided to refurbish the rooms affected. The works have now been finished pending a couple of finishing touches. We are very sorry if you were molested by any of this in any way. As always, if there is any issue, we kindly ask that you contact us, giving us the opportunity to help and in turn make the stay even more pleasant. We hope that nevertheless you had a lovely stay. It has been a pleasure to have you with us and we would be delighted to welcome you again on your next visit. With kind regards on behalf of the whole H10 Estepona Palace team.

Renovations + Closures

The property is closed between 19 October and 1 January.

All-inclusive Details

All-inclusive room rates at H10 Estepona Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks and beverages included

Activities and facilities/equipment
Land activities

  • Tennis
  • Volleyball

Lessons/classes/games
  • Yoga

Entertainment

  • On-site entertainment and activities

Not included

  • Gratuities

  • Volleyball included
  • Yoga classes/lessons included
  • All available drinks included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • Service charge not included
  • All meals included
  • Tennis included

Property Features

Some rates at H10 Estepona Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At H10 Estepona Palace, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This eco-certified hotel also offers a complimentary children's club, a children's pool and a hot tub. Parking is available for a fee. This 4-star Estepona hotel is smoke free.

  • 1 building
  • 237 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2003
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

H10 Estepona Palace offers 237 accommodations with a hairdryer and free toiletries. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include a combined bath/shower unit and bidets. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Fridge
  • Pillow options
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

Thalassa – This restaurant serves breakfast and lunch.

Alborán – On-site buffet restaurant. Open daily.

Lobby Bar – On-site bar. Open daily.

Chill Out Bar – On-site rooftop bar. Open selected days.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Archery on site
  • Windsurfing nearby
  • Playground on site
  • Bicycle rentals nearby
  • Rafting nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Despacio Spa Center has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a smoke detector in all accommodation.

  • Water dispenser use by guests actively encouraged
  • Property follows sanitisation practices of European Holiday Home Association (EHHA - Europe)
  • Debit cards not accepted
  • Humane animal treatment
  • Staffed front desk
  • Guest education on local ecosystems and culture
  • No rollaway/extra beds available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Smoke detector
  • Online penalty collection
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 15 per day
  • In-room safe fee: EUR 2.40 per day
  • Spa fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Estepona H10
  • Estepona H10 Palace
  • Estepona Palace
  • Estepona Palace H10
  • H10 Estepona
  • H10 Estepona Palace
  • H10 Palace
  • H10 Palace Estepona
  • H10 Estepona Palace Hotel
  • H10 Palace Hotel Estepona
  • h10 Hotel Estepona
  • H10 Estepona Palace Spain - Costa Del Sol
  • h10 Estepona Palace Hotel Estepona
  • H10 Estepona Palace Hotel
  • H10 Estepona Palace Estepona
  • H10 Estepona Palace Hotel Estepona

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.