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 Zermatt •1 Room
 Zermatt • 1 Room
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Boutique Hotel Albana Real - Restaurants & Spa

4.5-star property
Schluhmattstrasse 19, Zermatt, VS 020 3788 4841
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3.9 out of 5
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Suite, Mountain View (Attic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Basic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Boutique Hotel Albana Real - Restaurants & Spa ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Boutique Hotel Albana Real - Restaurants & Spa

Everyone (4) Couples (3)
5 out of 5
zentral

Posted by on 1 Nov 2021

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5 out of 5
Sauber, gepflegt und sehr zuvorkommendes Personal.

Posted by on 18 Oct 2021

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2 out of 5
Mir wurde auf meine Anfrage mitgeteilt, dass das Zimmer vor nicht allzu langer Zeit renoviert wurde. Ich finde das Zimmer extrem altmodisch: vom Mobiliar bis z.T. der mit Stoff verkleideten Bahnen an den Wänden. Was mich aber am meisten gestört hat, ist das Nicht-Einhalten der BAG-Regeln betreffend Covid-19: Das Personal trug sehr oft die Maske nicht korrekt, Abstände wurden nicht eingehalten, fehlendes Desinfektionsmittel und Morgen-Buffet mit Selbstbedienung.

Posted by on 25 Feb 2021

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Comment from Hotel Management

25 Feb 2021 by S. Lingg

Wir haben kein Problem damit, Kritik von unseren Kunden zu akzeptieren, aber nicht von denen, die sich nicht trauen, ihren Namen zu nennen...

5 out of 5

Posted by on 21 Oct 2020

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Comment from Hotel Management

27 Oct 2020 by S. Lingg

Thank you so much for your feedback. See you soon in zermatt

1 out of 5

Posted by on 14 Jun 2020

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Comment from Hotel Management

4 Aug 2020 by Reception

thank you for your feedback

5 out of 5
Super hôtel, bien situé. Le seul petit bémol: la chambre ne dispose pas d'armoire pour le rangement des habits. Personnel très avenant et avec le sourire. On reviendra chez vous. MERCI

Posted by on 28 Jul 2019

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4 out of 5

Posted by on 29 Jan 2019

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About the Boutique Hotel Albana Real - Restaurants & Spa

Location Schluhmattstrasse 19, Zermatt, VS 3920

Property Features

  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Late-night fare is available from room service (during limited hours).

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Helicopter/aeroplane tours on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include hot stone massages, sports massages and Thai massages. The spa is equipped with Turkish bath/hammam.

  • Hot stone massage
  • Sports massage
  • Number of treatment rooms 1
  • Thai massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 9:00 PM

Special check-in instructions:

Zermatt is in a car-free zone and can be reached only by train.

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, American Express and Eurocard. Cash is not accepted. Cashless payment methods are available for all transactions.

  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 9:00 PM
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Hotel Names

  • Albana Real
  • Albana Real Hotel
  • Albana Real Hotel Zermatt
  • Albana Real Zermatt
  • Hotel Albana Real Zermatt
  • Hotel Albana Real
  • Hotel Albana Real
  • Albana Real Restaurants & Spa
  • Hotel Albana Real Boutique Spa
  • Boutique Hotel Albana Real - Restaurants & Spa Hotel
  • Boutique Hotel Albana Real - Restaurants & Spa Zermatt
  • Boutique Hotel Albana Real - Restaurants & Spa Hotel Zermatt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.