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4.3 out of 5

"Staff were very welcoming and hotel has great facilities, especially for children. There were plenty of restaurants to choose from, a lovely kids clu ... " More

By a verified traveller on Sun 29 Oct 2017

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Ritz-Carlton Abu Dhabi, Grand Canal. During your stay, you'll be within walking distance of Sheikh Zayed Grand Mosque. Features include free valet parking, plus 2 outdoor pools and 5 restaurants. Built in 2012, this 5-star hotel has 530 rooms over 9 floors. All rooms offer LCD TVs and minibars.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free valet parking
  • Drinking and dining options include 5 restaurants, 2 coffee shops/cafés, 2 poolside bars and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Treat yourself to facials, manicures and pedicures or aromatherapy at ESPA Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a 24-hour health club and a steam room
  • Guests have good things to say about the accommodation, from cleanliness and comfy beds to spaciousness and overall comfort
  • Just a 4-minute drive from Sheikh Zayed Grand Mosque and 7 minutes from Abu Dhabi National Exhibition Centre

Guest Room, 1 King Bed (Venetian Village)

Bed Count 1 King Bed Maximum Occupancy 3 Max
£118* Per night/room 27 May - 28 May

2 Bedrooms Suite, 1 king bed, 1 sofa bed (Venetian Village)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 2 Bedrooms (Garden House)

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Duplex Suite, 1 King bed (Venetian Village)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ritz-Carlton Suite, Club lounge access, 1 King, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Suite, 2 Bedrooms, Balcony (Club lounge access)

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Ritz-Carlton Abu Dhabi, Grand Canal ratings based on 3 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Ritz-Carlton Abu Dhabi, Grand Canal

Everyone (2) Family (1)
5 out of 5

Lovely hotel with great facilities

Pros: Lots of space and variety of food available. Not just buffet!
Cons: The hotel was busy for half term and they coped really well!
Location: The hotel is close to the Grand Mosque and there are lots of malls in easy taxi ride.
Staff were very welcoming and hotel has great facilities, especially for children. There were plenty of restaurants to choose from, a lovely kids club, a huge pool and nice beach. Rooms were very comfortable and plenty of room. I will definitely return!

Posted by , from Wiltshire on 29 Oct 2017

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3 out of 5

Nice hotel by canal

Staff slow to respond to basic requests called them 3 days promised callback no sign of call request hotel buggy from room to reception at best 10 to arrive at worst 30 mins

Posted by , from london on 9 May 2017

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5 out of 5

Posted by on 4 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by Maria

Dear Guest, I would like to thank you for sharing your experience on your recent stay with The Ritz-Carlton Abu Dhabi Grand Canal. We value the trust you have put in and I'm glad that we have met your expectation and you had an amazing stay. Once again, thank you for choosing staying with us and looking forward in welcoming you back. Warm Regards, Maria Regalado Guest Relations Manager

About the The Ritz-Carlton Abu Dhabi, Grand Canal

Location Al Maqta Area, Abu Dhabi, 91888

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At The Ritz-Carlton Abu Dhabi, Grand Canal, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants and 2 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. WiFi is available in public spaces for a fee. This luxury hotel also offers a free kid's club, a kids' pool and a 24-hour health club. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Abu Dhabi hotel.

  • 530 guestrooms or units
  • 9 levels
  • 10 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • 2 coffee shops
  • 16685 sq ft of conference space
  • 1550 sq. m of conference space
  • Built in 2012
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools -2
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free valet parking

Transport

  • Airport: Abu Dhabi (AUH-Abu Dhabi Intl.) (20.9 km / 13 mi)
  • Parking: Free valet parking

Room Amenities

The Ritz-Carlton Abu Dhabi, Grand Canal offers 530 forms of air-conditioned accommodation with minibars and a safe. Beds feature Egyptian cotton sheets, down comforters and premium bedding. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries. This Abu Dhabi hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Separate shower and tub
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

The Forge – This steakhouse only serves dinner.Guests can enjoy drinks at the bar. Reservations are required.

Li Jiang – This restaurant specialises in Asian cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Mijana – This restaurant specialises in Middle Eastern cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Giornotte – Overlooking the garden, this restaurant specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Dolce – This café specialises in Italian cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a 24-hour health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Safari nearby
  • Marina nearby
  • Fitness classes on site
  • Kayaking nearby

Spa Services

ESPA Spa has 16 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub and Turkish bath/hammam.

The spa is open daily.

  • Spa tub in spa
  • Number of treatment rooms 16
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 131 per person (approximately)
  • Fee for in-room wireless Internet: AED 60 per night (rates may vary)
  • Fee for in-room wired Internet: AED 60 per night (rates may vary)
  • Fee for wireless Internet in public areas: AED 60 per night (rates may vary)
  • Rollaway bed fee: AED 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Abu Dhabi Grand Canal
  • Ritz-Carlton Abu Dhabi Grand Canal
  • Ritz-Carlton Grand Canal
  • Ritz-Carlton Grand Canal Hotel
  • Ritz-Carlton Grand Canal Hotel Abu Dhabi
  • Ritz-Carlton Abu Dhabi Grand Canal Hotel
  • The Ritz Carlton Abu Dhabi Grand Canal
  • RitzCarlton Abu Dhabi Canal
  • The Ritz-Carlton Abu Dhabi, Grand Canal Hotel
  • The Ritz-Carlton Abu Dhabi, Grand Canal Abu Dhabi
  • The Ritz-Carlton Abu Dhabi, Grand Canal Hotel Abu Dhabi

You should know

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.