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Grand Hyatt Athens ratings based on 1 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness2.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Grand Hyatt Athens
Couples (1)
4 out of 5
Hotel is definitely not a 5 star hotel. In northern or central Europe it would be 3 or maximum 4 stars. It is surrounded by numerous strip- and sexbars. The room itself was nice and clean and the staff was very helpful. But the hallways and public areas like the restaurant were really dusty and had stains everywhere. I even had stains on my napkin. There was also ridiculous rule: If you have more than 2 espressos in your room you have to pay 3€/sachet. I've never seen that in a 5 star hotel. Breakfast was very good (but the coffee wasn´t hot) though very pricy. There was a window wide open in one of the rooms on street level. Anybody from the street could have gotten in to the hotel. We told the staff about that but nothing was done.
Posted by Emma Ilona on 28 Mar 2024
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Comment from Hotel Management
2 Apr 2024
by Grand Hyatt Athens
Dear Guest, Thank you for your comments. We have passed them on to the appropriate colleagues. We’ll ensure to provide you and future guests with the expected level of service. We hope to welcome you back soon! Warmest regards, Nancy Makri, Guest Relations Manager
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
