11 Dec 2019 by Davinder Juj I General Manager
Dear Guest, Greetings from Eros Hotel, New Delhi! Thank you very much for your kind and valuable feedback. It gives us immense pleasure to know that we have been able to match your expectations and at the same time impress you with our services. Feedback from esteemed guests like yourself helps us to constantly introspect our system and procedures which in-turn helps us to provide a better guest experience. We would like you to know that it was truly a pleasure to host you here and we look forward to your delightful return!
30 Mar 2019 by Davinder Juj I General Manager
Dear Guest, Greetings from Eros Hotel, New Delhi! Thank you very much for your kind and valuable feedback. Feedback from esteemed guests like yourself helps us to constantly introspect our system and procedures which in-turn helps us to provide a better guest experience. Once again, thank you for sharing a review and we hope to serve you again really soon! Regards,
The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
Eros Hotel New Delhi, Nehru Place offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business centre. There are 2 meeting rooms available. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Eros Hotel New Delhi, Nehru Place. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star New Delhi hotel.
Available in all rooms: High-speed internet access
Free self parking , Free valet parking
Eros Hotel New Delhi, Nehru Place offers 216 accommodations with DVD players and minibars. Pillowtop beds feature Frette Italian sheets and premium bedding. 42-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Blooms – Overlooking the garden, this coffee shop specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours.
Singh Sahib – This fine-dining restaurant specialises in Indian cuisine and serves lunch and dinner. Open daily.
Empress of China – This fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Lounge and Bar – On-site lobby lounge. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Tea Lounge – Overlooking the pool and garden, this café only serves light fare. Open daily.
Late-night fare is available from 24-hour room service.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Eros Hotel New Delhi, Nehru Place offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.