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4.4 out of 5

"The hotel is situated near many tourist attractions ie.: the castle, the wiskey and guiness museum. It took around 20mn to walk to the shopping area a ... " More

By a verified traveller on Tue 18 Feb 2020

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Hotel Description

Our customers tell us that they can't get enough of the great public transport around Hilton Garden Inn Dublin Custom House. During your stay, you're just a quick walk from The Convention Centre Dublin. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour fitness centre. Built in 2016, this 4-star hotel has 324 rooms over 7 floors. All rooms offer free WiFi and LCD TVs.

  • All rooms offer LCD TVs, fridges and room service (during limited hours)
  • Free WiFi and wired Internet
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and luggage storage
  • On-site recreation includes a 24-hour fitness centre
  • Guests have great things to say about the central location and the comfortable guestrooms
  • Steps from EPIC The Irish Emigration Museum and 6 minutes on foot from Custom House

Twin Room, Multiple Beds

Bed Count 1 Single Bed Maximum Occupancy 3 Max
£49* Per night/room 12 Aug - 13 Aug

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Twin Room, Multiple Beds

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Dublin Custom House ratings based on 28 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Dublin Custom House

Everyone (17) Couples (1) Family (6) Other (1)
5 out of 5
The hotel is situated near many tourist attractions ie.: the castle, the wiskey and guiness museum. It took around 20mn to walk to the shopping area and pubs. The hotel is clean and the staff very helpful. I would recommend having a breakfast there and as the weather was not always good i enjoyed having delicious meals at the restaurant on site. I would definitely recommend this hotel and I'll stay there again when i'll go back to Ireland.

Posted by on 18 Feb 2020

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Comment from Hotel Management

20 Feb 2020 by a

Dear Guest, Thank you for your feedback from your recent stay with us. We look forward to welcoming you back again in the future. Regards, Amy

4 out of 5
Excellent and professional service . Rooms a little small and while functional are clean and well appointed but a little dated . Beds very comfortable,

Posted by on 3 Feb 2020

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Comment from Hotel Management

4 Feb 2020 by a

Dear Guest, I am happy to hear you enjoyed your recent stay with us. We hope to see you again in the future. Regards, Amy

5 out of 5
Great location, beautiful rooms and helpful staff. The bus to/from the airport drops you right outside the hotel.

Posted by on 9 Jan 2020

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Comment from Hotel Management

10 Jan 2020 by a

Dear Guest, Thank you for your feedback from your recent stay with us, we look forward to welcoming you back again in the future. Regards, Amy

5 out of 5

Posted by on 22 Dec 2019

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Comment from Hotel Management

22 Dec 2019 by Amy

Dear Guest, Thank you for your review and recent stay with us. Kind regards, Amy

4 out of 5
Efficient staff and excellent location. Room very comfortable and ready earlier than published check in time.

Posted by on 16 Dec 2019

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Comment from Hotel Management

19 Dec 2019 by Branio

Dear Guest, Thank you for your recent stay with us and for your great scores and comments. We hope to see you again in the future. Best regards, Branio

5 out of 5
Most comfortable beds ive ever slept in. Amazing breakfast incl, omlets, fresh waffles, full Irish and continenental. Great location in Dublin city centre. And public carpark behind hotel where fees were validated by hotel giving 50% discount. Overall absolutely brilliant stay. Will definitely go back!

Posted by on 24 Nov 2019

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Comment from Hotel Management

26 Nov 2019 by Amy

Dear Guest, Thank you for your lovely review. We look forward to welcoming you back to our hotel in the future. Kind regards, Amy

5 out of 5
Location is perfect for 3Arena and close to centre. Lovely rooms and exceptionally clean

Posted by on 15 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Mary M

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Very happy with my stay. Room clean, bed very comfortable & location was perfect.

Posted by on 24 Mar 2019

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Comment from Hotel Management

27 Mar 2019 by Mary M

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 24 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Mary M

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Good location if visiting bord Gais theatre for a show. Easy walking distance from bus station. Hotel was very clean and room was quiet all night, breakfast was excellent, would definitely stay again.

Posted by , from Belfast on 27 Aug 2018

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Comment from Hotel Management

28 Aug 2018 by Claire

Dear Laura, Thank you for staying with us at the Hilton Garden Inn for your recent trip to Dublin! I am happy to see our location was of great use to you and that our breakfast buffet gave you a winning start to the day! We hope you choose to stay with us again. Kind regards,

About the Hilton Garden Inn Dublin Custom House

Location Custom House Quay, Dublin, Dublin D01 V9X5

Renovations + Closures

The following facilities will be closed from 03 July 2020 to 31 August 2020 (dates subject to change):

  • Bar/Lounge
  • Breakfast
  • Fitness facilities

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi and wired Internet are free in public spaces. There are 4 meeting rooms available. A 24-hour fitness centre, multilingual staff, and laundry facilities are also featured at the eco-friendly Hilton Garden Inn Dublin Custom House. For a fee, parking is available. A complete renovation of Hilton Garden Inn Dublin Custom House was completed in August 2018. This 4-star Dublin hotel is smoke free.

  • 1 building
  • 324 guestrooms or units
  • 7 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Dublin (DUB) (12.7 km / 7.9 mi)
  • Train station: Dublin Tara Street Station (0.6 km / 0.3 mi)
  • Metro station: George's Dock Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Dublin Custom House offers 324 forms of accommodation with laptop-compatible safes and a safe. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Dublin hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Fridge
  • Electric kettle
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:30 AM.

Olys Bar and Restaurant – On-site restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser

Contactless check-in and contactless check-out are available

Individually wrapped food options are available for breakfast

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it follows sanitisation practices of Hilton CleanStay guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Hilton CleanStay guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Hilton CleanStay
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: EUR 7.00 per person (approximately)
  • Self-parking fee: EUR 19.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dublin Custom
  • Dublin Jurys
  • Dublin Jurys Inn Custom House
  • Jurys Custom
  • Jurys Custom House
  • Jurys Custom House Dublin
  • Jurys Dublin Custom House
  • Jurys Inn Custom Dublin
  • Jurys Inn Custom House
  • Hilton Garden Inn Dublin Custom House Hotel
  • Hilton Garden Inn Custom House Hotel
  • Hilton Garden Inn Custom House
  • Hilton Dublin Custom House
  • Hilton Garden Inn Dublin Custom House Hotel
  • Hilton Garden Inn Dublin Custom House Dublin
  • Hilton Garden Inn Dublin Custom House Hotel Dublin

You should know

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme

National Rating

Fáilte Ireland (The National Tourism Development Authority of Ireland) assigns an official star rating for accommodation in Ireland. This Hotel property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.