4.0 out of 5

"The hotel is lovely and right on the river. There was building work going in during our stay, which the hotel had told us about. However it wa ... " More

By a verified traveller on Mon 27 Mar 2017

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Hotel Description

Sights within a 20-minute walk of this 3-star International Financial Services Centre hotel include National Gallery of Ireland at Merrion Square and 3Arena.

This business-friendly hotel offers free WiFi in public areas, a business center, and a 24-hour front desk. Added amenities include a coffee shop/café and laundry facilities. Each morning full breakfast is available. There's also the convenience of self parking.

A family-friendly stay in Dublin awaits you at Hilton Garden Inn Dublin Custom House. Within just a 10-minute stroll, you'll find Custom House and Bord Gais Energy Theatre. Highlights at this hotel include a restaurant and a bar/lounge.

LCD TVs with digital channels are featured in all soundproofed rooms, and you can enjoy free WiFi, safes, and hair dryers. Nice touches to enhance your stay include free toiletries and premium bedding. Room service, irons/ironing boards, and desks are also available.

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£114 per night

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Dublin Custom House ratings based on 44 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Great hotel, excellent service

The hotel is lovely and right on the river. There was building work going in during our stay, which the hotel had told us about. However it was really noisy and we had to complain to the front desk. They handled it brilliantly. I would highly recommend this hotel.

Posted by on 27 Mar 2017

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Comment from Hotel Management

4 Apr 2017 by Sharon

Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I apologize for the noise that you experienced during your stay and regret any inconvenience caused to you as a result of this. I am glad, however, that the front desk handled your complaint to your satisfaction and that that you would highly recommend our hotel. Kind Regards, Sharon Conroy, Front of House Manager

2 out of 5
Ordered trout only to be told after a wait there was none in the hotel!! Had fish and chips which after a wait wasn't worth the money!!

Posted by on 17 Nov 2016

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4 out of 5

Weekend break with friends

Excellent stay. Very helpful staff. Great location, walking distance from 3 arena, city centre, temple bar etc , never needed a taxi.

Posted by on 8 Mar 2016

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4 out of 5

Fab weekend with pals

Great stay. Very friendly helpful staff. Nice tidy room. Great location. Never needed a taxi.

Posted by on 8 Mar 2016

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5 out of 5

Family birthday celebration

We had a wonderful stay at Jury's! We managed to fit so much in as it was in a great location. We visited the Jeannie Johnson Famine Ship as it was right across the road and the Cityscape hop on hop off bus also stopped right outside. The breakfast was brilliant and the reception staff couldn't be more helpful-thanks to everyone!

Posted by on 23 Feb 2016

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5 out of 5

Excellent.

Staff were very accommodating and nothing was too much trouble. Highly recommended.

Posted by on 10 Feb 2016

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5 out of 5

Great hotel and staff

We have just come back from a girls weekend in Dublin. The hotel is ideally located, within walking distance of the nightlife but far enough away from the noise. The staff are very welcoming and friendly. Would definately visit again. The airport transfer with the 747 air link is great stops outside the hotel.

Posted by on 9 Feb 2016

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5 out of 5

Great weekend get away

Fantastic value for money, very clean and was everything we needed

Posted by on 4 Feb 2016

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5 out of 5

Girls night out

Stayed in a family room with friends the first Monday in January. Room was fabulous and spacious. Reception staff were cheerful and helpful both when checking in and out! Room was warm and clean which was lovely as the weather has been so horrible!

Posted by on 7 Jan 2016

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3 out of 5

Great staff - average hotel

Great staff and a great location for the nearby 3 Arena, but the shower was lukewarm, the room was boiling hot during the night, the shower turned the bathroom into a swimming pool and the room felt a bit drab overall.

Posted by on 23 Nov 2015

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About the Hilton Garden Inn Dublin Custom House

Location Custom House Quay, Dublin, Dublin 1

Renovations + Closures

During renovations, the hotel will make every effort to minimize noise and disturbance.

The property will be renovating from 01 February 2017 to 31 December 2017 (completion date subject to change). The following areas are affected:

  • Exterior

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. Public spaces have free WiFi. There are 6 meeting rooms available. The family-friendly Hilton Garden Inn Dublin Custom House also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. A complete renovation of Hilton Garden Inn Dublin Custom House was completed in August 2016. This 3-star Dublin hotel is smoke free.

  • 1 building
  • 5 levels
  • 5 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Metro station: George's Dock Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge
  • Airport: Dublin (DUB) (13 km / 8.1 mi)
  • Train station: Dublin Tara Street Station (0.6 km / 0.3 mi)

Room Amenities

Guest accommodations at Hilton Garden Inn Dublin Custom House offer safes and hair dryers. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Dublin hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Electric kettle
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Olys Bar and Restaurant - Onsite restaurant.

For a fee, guests can enjoy full breakfast daily.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

  • Deposit: EUR 100 per stay

Optional extras

  • Fee for full breakfast: EUR 14.00 per person (approximately)
  • Self parking fee: EUR 18.00 per day

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dublin Custom
  • Dublin Jurys
  • Dublin Jurys Inn Custom House
  • Jurys Custom
  • Jurys Custom House
  • Jurys Custom House Dublin
  • Jurys Dublin Custom House
  • Jurys Inn Custom Dublin
  • Jurys Inn Custom House
  • Hilton Garden Inn Dublin Custom House Hotel
  • Hilton Garden Inn Custom House Hotel
  • Hilton Garden Inn Custom House

You should know

  • The total price shown includes a resort fee.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Fáilte Ireland (The National Tourism Development Authority) assigns an official star rating for accommodations in Ireland. This Hotel property is rated 3 stars.