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4.1 out of 5

"Good location if visiting bord Gais theatre for a show. Easy walking distance from bus station. Hotel was very clean and room was quiet all night, br ... " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

The great public transport around Hilton Garden Inn Dublin Custom House gets high marks from our customers. During your stay, you're just a quick walk from The Convention Centre Dublin. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour fitness centre. Built in 2016, this 4-star hotel has 324 rooms over 7 floors. All rooms offer free WiFi and LCD TVs.

  • All rooms offer LCD TVs, fridges and room service (during limited hours)
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and luggage storage
  • On-site recreation includes a 24-hour fitness centre
  • Guests have great things to say about the family-friendly amenities and the location
  • Steps from EPIC The Irish Emigration Museum and 5 minutes on foot from Custom House

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£78* Per night/room 26 Jan - 27 Jan

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Twin Room, Multiple Beds

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Twin Room, Multiple Beds

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Dublin Custom House ratings based on 69 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Dublin Custom House

Everyone (19) Couples (17) Business (1) Family (18) Other (2) Friends (9)
5 out of 5
Great location, beautiful rooms and helpful staff. The bus to/from the airport drops you right outside the hotel.

Posted by on 9 Jan 2020

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Comment from Hotel Management

10 Jan 2020 by a

Dear Guest, Thank you for your feedback from your recent stay with us, we look forward to welcoming you back again in the future. Regards, Amy

5 out of 5

Posted by on 22 Dec 2019

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Comment from Hotel Management

22 Dec 2019 by Amy

Dear Guest, Thank you for your review and recent stay with us. Kind regards, Amy

4 out of 5
Efficient staff and excellent location. Room very comfortable and ready earlier than published check in time.

Posted by on 16 Dec 2019

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Comment from Hotel Management

19 Dec 2019 by Branio

Dear Guest, Thank you for your recent stay with us and for your great scores and comments. We hope to see you again in the future. Best regards, Branio

5 out of 5
Most comfortable beds ive ever slept in. Amazing breakfast incl, omlets, fresh waffles, full Irish and continenental. Great location in Dublin city centre. And public carpark behind hotel where fees were validated by hotel giving 50% discount. Overall absolutely brilliant stay. Will definitely go back!

Posted by on 24 Nov 2019

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Comment from Hotel Management

26 Nov 2019 by Amy

Dear Guest, Thank you for your lovely review. We look forward to welcoming you back to our hotel in the future. Kind regards, Amy

5 out of 5
Location is perfect for 3Arena and close to centre. Lovely rooms and exceptionally clean

Posted by on 15 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Mary M

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Very happy with my stay. Room clean, bed very comfortable & location was perfect.

Posted by on 24 Mar 2019

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Comment from Hotel Management

27 Mar 2019 by Mary M

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 24 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Mary M

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Good location if visiting bord Gais theatre for a show. Easy walking distance from bus station. Hotel was very clean and room was quiet all night, breakfast was excellent, would definitely stay again.

Posted by , from Belfast on 27 Aug 2018

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Comment from Hotel Management

28 Aug 2018 by Claire

Dear Laura, Thank you for staying with us at the Hilton Garden Inn for your recent trip to Dublin! I am happy to see our location was of great use to you and that our breakfast buffet gave you a winning start to the day! We hope you choose to stay with us again. Kind regards,

4 out of 5
It's was in a good position but it was mad at breakfast waiting for cups plates and even seats. Not enough staff on for the amount of guests. Table were left with all the dirty plates etc on.

Posted by on 16 Apr 2018

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2 out of 5

Noise

I booked this hotel in December and on the first day we woke to very loud knocking and hammering at 7.30 in the morning. We complained and was told to ring them in.the morning If this happened again to.whoch it did on the 3 days we stayed. There was a note in the room to warn us of the under going restoration but said that would not start until 9 However this continued for the full.3 days and outside our room there was a building site with builders operating machinery tools. When booking this hotel.there was no warning of this and I am absolutely felt that I did not receive the rest and relaxation which was very much needed. I will definitely not be booking again

Posted by , from dublin on 28 Mar 2018

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About the Hilton Garden Inn Dublin Custom House

Location Custom House Quay, Dublin, Dublin 1

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi and wired Internet. There are 4 meeting rooms available. A 24-hour fitness centre, multilingual staff, and laundry facilities are also featured at the eco-friendly Hilton Garden Inn Dublin Custom House. For a fee, parking is available. A complete renovation of Hilton Garden Inn Dublin Custom House was completed in August 2018. This 4-star Dublin hotel is smoke free.

  • 1 building
  • 324 guestrooms or units
  • 7 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Dublin (DUB) (13 km / 8.1 mi)
  • Train station: Dublin Tara Street Station (0.6 km / 0.3 mi)
  • Metro station: George's Dock Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Dublin Custom House offers 324 forms of accommodation with laptop-compatible safes and a safe. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Dublin hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Fridge
  • Electric kettle
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

Olys Bar and Restaurant – On-site restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 16 per person (approximately)
  • Self-parking fee: EUR 19.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dublin Custom
  • Dublin Jurys
  • Dublin Jurys Inn Custom House
  • Jurys Custom
  • Jurys Custom House
  • Jurys Custom House Dublin
  • Jurys Dublin Custom House
  • Jurys Inn Custom Dublin
  • Jurys Inn Custom House
  • Hilton Garden Inn Dublin Custom House Hotel
  • Hilton Garden Inn Custom House Hotel
  • Hilton Garden Inn Custom House
  • Hilton Dublin Custom House
  • Hilton Garden Inn Dublin Custom House Hotel
  • Hilton Garden Inn Dublin Custom House Dublin
  • Hilton Garden Inn Dublin Custom House Hotel Dublin

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Fáilte Ireland (The National Tourism Development Authority of Ireland) assigns an official star rating for accommodation in Ireland. This Hotel property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.