Skip to main content
Beginning of main content
4.3 out of 5

"Thoroughly enjoyed our stay —splendid breakfast with choices to suite everyone . Room overlooking the sea enabling us to watch the cruise ships coming ... " More

By a verified traveller on Tue 20 Feb 2018

Enter dates to see availability

Double or Twin Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£105* Per night/room 1 Nov - 2 Nov

Superior Double or Twin Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite (Superior)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double or Twin Room, Pool View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double or Twin Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Pestana Carlton Madeira Ocean Resort Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Madeira Casino. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Indulge with massages at Venus Health SPA
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the size of the guestrooms
  • Within a 10-minute walk of Madeira Casino and Barreiros Stadium
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)

Pestana Carlton Madeira Ocean Resort Hotel ratings based on 81 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pestana Carlton Madeira Ocean Resort Hotel

Everyone (27) Couples (30) Family (12) Friends (3) Other (2)
5 out of 5

Posted by on 13 Apr 2019

Was this review helpful to you?
Comment from Hotel Management

7 May 2019 by Sara Veríssimo

Dear guest, Thank you for you evaluation. Kind regards, Sara Veríssimo - Unit Supervisor

5 out of 5

Excellent hotel with good location and superb view

Pros: Location and five star quality with helpful staff
Cons: Nothing specifically, the maintenance is ongoing - terraces being refurbished while we were there .
Location: Hotel within a pleasant walk to the centre of Funchal . Lovely restaurants nearby . Bus stops and taxis within a few minutes .
Thoroughly enjoyed our stay —splendid breakfast with choices to suite everyone . Room overlooking the sea enabling us to watch the cruise ships coming and going . Size and cleanliness of room was excellent .

Posted by , from England on 20 Feb 2018

Was this review helpful to you?
Comment from Hotel Management

12 Mar 2018 by Sara Veríssimo

Dear Carole, We are very proud of the compliments about our Hotel, services and team. Hope to have the pleasure of welcoming you back at Pestana Carlton Madeira in a near future. Kind regards, Sara Veríssimo - Unit Supervisor

4 out of 5

Hotel with the best veiws

Hotel in great position, The food near the top pool was not as good as expected we had to send 2 meals back , they could do with rotating the menu As it's the same week in week out , The hotel food buffet is too expensive 29 euro before drinks etc , not even kids free, We ate out every night , fine dinning all in for four including drinks cost 110 euro ,,

Posted by , from cambridge UK on 23 Aug 2017

Was this review helpful to you?
Comment from Hotel Management

31 Aug 2017 by Sara Veríssimo

Dear guest, Thank you for choosing Pestana Carlton Madeira. With regards to the comments about our Food and Beverage services, please note that the aplicable prices are the adequate and suitable to our offer, as a five star Hotel. Kind regards, Sara Veríssimo - Unit Supervisor

5 out of 5

Exceeded expectations!

Thought this hotel would be functional and business like but it was welcoming with friendly staff. The rooms were a very good size and well maintained and there were plenty of sunbeds in lots of different areas, one with sea access.

Posted by , from Norwich on 9 Jul 2017

Was this review helpful to you?
Comment from Hotel Management

24 Jul 2017 by Sara Veríssimo

Dear Kim, Thank you for taking some time in posting a review about your last stay at Pestana Carlton Madeira. We hope you had The Time of your Life with us! Kind regards, Sara Veríssimo - Unit Supervisor

5 out of 5

suited a family visits of several generations

Location, character, and facilities are pretty well perfect for a family visit (our ages 90 to 6). There are a lot of floors (24 from sea-level to the top?) but plentiful lifts and a good mixed character to the whole place - its not shiny and antiseptic like some of the newest hotels. You could occupy yourself just in the hotel, but great restaurants and cheaper ones and the whole of Funchal are on the doorstep too, and everywhere is accessible with little effort. Staff are mainly excellent, bar the occasional grumpy breakfast waiter or receptionist.

Posted by on 10 Feb 2015

Was this review helpful to you?
3 out of 5
Die Lage des Hotels ist super, Städtchen und Restaurants sehr gut zu Fuss erreichbar. Es ist aber sehr in die Jahre gekommen, veraltet und hat höchstens 4 Sterne verdient. Sauberkeit war leider auch nicht so prickelnd, sowie auch die Organisation beim Frühstück hätte so ziemlich Optimierungsbedarf.

Posted by on 18 Apr 2022

Was this review helpful to you?
Comment from Hotel Management

30 Aug 2022 by TN

Dear Mr. Nicole,Thank you for your kind feedback.Warm regards,The Team at Pestana Carlton Madeira

5 out of 5
30 Jahren hatten wir im Carltonhotel Pestana Time Sharring.5 * sind berechtigt, letzte 2 Jahre waren alle Zimmer und Appartementos renoviert ,elegant. Perfekter Service , schöne Anlage , bester Zugang ins Meer .

Posted by , from Sarnen , Schweiz on 9 Oct 2020

Was this review helpful to you?
Comment from Hotel Management

9 Oct 2020 by Guest Relations

Sehr geehrter Sehr geehrte Frau Eva Zilincan, im Namen des gesamten Teams des Pestana Carlton Madeira möchten wir Ihnen für Ihr freundliches Feedback danken. Es ist ausgezeichnet für uns zu wissen, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass wir Ihnen helfen konnten, schöne Erinnerungen zu schaffen. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen! Mit freundlichen Grüßen Das Team des Pestana Carlton Madeira

4 out of 5
Personal Topp!!! Freundlich hilfsbereit und jederzeit verfügbar!!! War sehr zufrieden Danke Obrigada

Posted by on 23 Mar 2020

Was this review helpful to you?
Comment from Hotel Management

30 Aug 2022 by TN

Dear Guest,Thank you for your kind feedback.Warm regards,The Team at Pestana Carlton Madeira

4 out of 5

Posted by on 26 Feb 2020

Was this review helpful to you?
Comment from Hotel Management

30 Aug 2022 by TN

Dear Guest,Thank you for your kind visit.Warm regards,The Team at Pestana Carlton Madeira

5 out of 5

Posted by on 2 Feb 2020

Was this review helpful to you?
Comment from Hotel Management

30 Aug 2022 by TN

Dear Guest,Thank you for your kind visit.Warm regards,The Team at Pestana Carlton Madeira

About the Pestana Carlton Madeira Ocean Resort Hotel

Location Largo Antonio Nobre, Funchal, 9004-531

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Pestana Carlton Madeira Ocean Resort Hotel offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. WiFi is free in public spaces. An outdoor pool, a kids' pool, and a health club are also featured at the luxury Pestana Carlton Madeira Ocean Resort Hotel. For a fee, parking is available. This 5-star Funchal hotel is smoke free.

  • 286 guestrooms or units
  • 15 levels
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and a safe. Rooms open to balconies. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Arcos – This buffet restaurant serves breakfast and dinner.

24-hour room service is available.

Nearby Activities

A marina and a health club are featured at the hotel. An indoor pool, an outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving on site
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health SPA. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 33 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property Registry Number – 3978
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Madeira
  • Carlton Madeira Pestana
  • Carlton Pestana Madeira
  • Madeira Carlton Pestana
  • Madeira Pestana
  • Pestana Carlton Madeira Ocean
  • Pestana Carlton Madeira Ocean Funchal
  • Pestana Carlton Madeira Ocean Resort Hotel
  • Pestana Carlton Madeira Ocean Resort Hotel Funchal
  • Pestana Madeira
  • Pestana Carlton Madeira Ocean
  • Pestana Carlton Madeira Ocean Resort Hotel Hotel
  • Pestana Carlton Madeira Ocean Resort Hotel Funchal
  • Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

You should know

  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing http://www.ebookers.com/Funchal-Hotels-Pestana-Carlton-Madeira-Ocean-Resort-Hotel.h14327-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Funchal-Hotels-Pestana-Carlton-Madeira-Ocean-Resort-Hotel.h14327-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Funchal-Hotels-Pestana-Carlton-Madeira-Ocean-Resort-Hotel.h14327-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.