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4.3 out of 5

"The Pestana Carlton is in a great location for strolling down to the centre of Funchal or towards the Lido area in the other direction. There are res ... " More

By a verified traveller on Mon 25 Mar 2024

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Classic Double or Twin Room, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£148* Per night/room 7 Jul - 8 Jul

Superior Double or Twin Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite (Superior)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double or Twin Room, Pool View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double or Twin Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Pestana Carlton Madeira Ocean Resort Hotel. During your stay, you're just a quick walk from Madeira Casino. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with massages at Venus Health SPA
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the location and the clean guestrooms
  • 11 minutes by foot from CR7 Museum and a 3-minute drive from Funchal Farmers Market
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)

Pestana Carlton Madeira Ocean Resort Hotel ratings based on 76 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pestana Carlton Madeira Ocean Resort Hotel

Everyone (32) Couples (23) Family (11) Other (2) Friends (1)
5 out of 5
The Pestana Carlton is in a great location for strolling down to the centre of Funchal or towards the Lido area in the other direction. There are restaurants in the hotel and also a good selection of bars and restaurants within a couple of hundred meters. The hotel is clean and the rooms light and airy with either ocean or town views, both of which are excellent (no dingy air wells here!), probably quieter on the ocean side. The breakfast is excellent, with a wide choice from omelettes made to order to fresh fruit and delicious local pastries. Altogether a very pleasant atmosphere with excellent facilities and friendly and helpful staff.

Posted by on 25 Mar 2024

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Comment from Hotel Management

25 Mar 2024 by GuestServices

Dear Carol,Thank you so much for taking the time to share your experience at Pestana Carlton. We are thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Funchal.It's fantastic to know that you appreciated the cleanliness of our hotel and the bright, airy rooms with their beautiful views. We're delighted that you found our breakfast selection to your liking, especially the omelettes made to order and the local pastries.Your kind words about our facilities and our team are truly appreciated. Providing a pleasant atmosphere and excellent service are our top priorities, and we're glad to hear that we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back to Pestana Carlton in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Maria da Paz Garcia General Manager

5 out of 5
Great location, in walking distance from Funchal town or the promenade towards Camera de Lobos. Beautiful views from the restaurants and terraces. Excellent breakfast and evening buffets as well as a choice of à la carte in the hotel restaurants. Salt water swimming pool and ocean access. Clean, light and comfortable rooms and super friendly staff. Our room overlooked the town which was probably a bit noisier than one with an ocean view but still entertaining during the day and magical at night with a galaxy of lights from the town and the hills. After many visits to the island, we were very impressed with the Pestana Carlton Madeira and will definitely stay there again.

Posted by on 14 May 2023

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Comment from Hotel Management

15 May 2023 by Pestana Carlton Madeira Hotel

Dear Mrs. Carol, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

5 out of 5

Posted by on 13 Apr 2019

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Comment from Hotel Management

7 May 2019 by Sara Veríssimo

Dear guest, Thank you for you evaluation. Kind regards, Sara Veríssimo - Unit Supervisor

5 out of 5

Excellent hotel with good location and superb view

Pros: Location and five star quality with helpful staff
Cons: Nothing specifically, the maintenance is ongoing - terraces being refurbished while we were there .
Location: Hotel within a pleasant walk to the centre of Funchal . Lovely restaurants nearby . Bus stops and taxis within a few minutes .
Thoroughly enjoyed our stay —splendid breakfast with choices to suite everyone . Room overlooking the sea enabling us to watch the cruise ships coming and going . Size and cleanliness of room was excellent .

Posted by , from England on 20 Feb 2018

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Comment from Hotel Management

12 Mar 2018 by Sara Veríssimo

Dear Carole, We are very proud of the compliments about our Hotel, services and team. Hope to have the pleasure of welcoming you back at Pestana Carlton Madeira in a near future. Kind regards, Sara Veríssimo - Unit Supervisor

4 out of 5

Hotel with the best veiws

Hotel in great position, The food near the top pool was not as good as expected we had to send 2 meals back , they could do with rotating the menu As it's the same week in week out , The hotel food buffet is too expensive 29 euro before drinks etc , not even kids free, We ate out every night , fine dinning all in for four including drinks cost 110 euro ,,

Posted by , from cambridge UK on 23 Aug 2017

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Comment from Hotel Management

31 Aug 2017 by Sara Veríssimo

Dear guest, Thank you for choosing Pestana Carlton Madeira. With regards to the comments about our Food and Beverage services, please note that the aplicable prices are the adequate and suitable to our offer, as a five star Hotel. Kind regards, Sara Veríssimo - Unit Supervisor

5 out of 5

Exceeded expectations!

Thought this hotel would be functional and business like but it was welcoming with friendly staff. The rooms were a very good size and well maintained and there were plenty of sunbeds in lots of different areas, one with sea access.

Posted by , from Norwich on 9 Jul 2017

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Comment from Hotel Management

24 Jul 2017 by Sara Veríssimo

Dear Kim, Thank you for taking some time in posting a review about your last stay at Pestana Carlton Madeira. We hope you had The Time of your Life with us! Kind regards, Sara Veríssimo - Unit Supervisor

5 out of 5
Sehr sehr schönes Hotel in Funchal! Alles sehr schön und sauber, sehr freundliches Personal! An der Strasse deshalb nicht immer so ruhig, aber superschöne Aussicht und überhaupt keine spiessige 5 Stern Stimmung. Überaus tolles und leckeres Frühstücksbuffet, noch nie so etwas gesehen! Schöne Terrasse für das Frühstück, traumhaft! Jederzeit gerne wieder!

Posted by on 24 Feb 2024

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Comment from Hotel Management

27 Feb 2024 by Pestana Carlton Madeira Hotel

Sehr geehrte Frau. Manuela,Im Namen unseres gesamten Teams im Pestana Carlton Madeira möchten wir Ihnen dafür danken, dass Sie sich die Zeit genommen haben, uns Ihr positives Feedback zu geben. Ihre Meinung ist entscheidend für uns, um unseren Service weiter zu verbessern und die Bedürfnisse unserer Gäste zu berücksichtigen.Es war uns eine große Freude, Sie als Gast zu haben, und wir freuen uns darauf, Sie wieder im Pestana Carlton Madeira begrüßen zu dürfen.Mit freundlichen Grüßen,Maria da Paz GarciaGeneral Direktorin

5 out of 5

Posted by on 5 Jan 2024

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Comment from Hotel Management

12 Jan 2024 by Pestana Carlton Madeira Hotel

Dear Mr. Jaime,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

4 out of 5

Posted by on 5 Oct 2023

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Comment from Hotel Management

8 Oct 2023 by Pestana Carlton Madeira Hotel

Dear Mr. Heinrich,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

5 out of 5

Posted by on 12 Aug 2023

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Comment from Hotel Management

19 Sep 2023 by Pestana Carlton Madeira Hotel

Caro Sr. Gonçalves do Vale,Em nome de toda a equipa do Pestana Carlton Madeira, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve no Pestana Carlton Madeira.Cordialmente, Maria da Paz GarciaDiretora Geral

About the Pestana Carlton Madeira Ocean Resort Hotel

Location Largo Antonio Nobre, Funchal, 9004-531

Property Features

Pestana Carlton Madeira Ocean Resort Hotel offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a children's pool, and a health club are also featured at the luxury Pestana Carlton Madeira Ocean Resort Hotel. For a fee, parking is available. This 5-star Funchal hotel is smoke free.

  • 286 guestrooms or units
  • 15 levels
  • Conference rooms
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and a safe. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Climate control
  • Ensuite bathroom

Food & Drink

Arcos – This buffet restaurant serves breakfast and dinner.

24-hour room service is available.

Nearby Activities

A marina and a health club are featured at the hotel. An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving on site
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health SPA. Services include massages.

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property registry number - 3978
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Madeira
  • Carlton Madeira Pestana
  • Carlton Pestana Madeira
  • Madeira Carlton Pestana
  • Madeira Pestana
  • Pestana Carlton Madeira Ocean
  • Pestana Carlton Madeira Ocean Funchal
  • Pestana Carlton Madeira Ocean Resort Hotel
  • Pestana Carlton Madeira Ocean Resort Hotel Funchal
  • Pestana Madeira
  • Pestana Carlton Madeira Ocean
  • Pestana Carlton Madeira Ocean Resort Hotel Hotel
  • Pestana Carlton Madeira Ocean Resort Hotel Funchal
  • Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

You should know

  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.