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4.3 out of 5

"Thoroughly enjoyed our stay —splendid breakfast with choices to suite everyone . Room overlooking the sea enabling us to watch the cruise ships coming ... " More

By a verified traveller on Tue 20 Feb 2018

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Hotel Description

Pestana Carlton Madeira Ocean Resort Hotel's walkable location gets good marks from our customers. During your stay, you're just a quick walk from CR7 Museum. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. This 5-star hotel has 286 rooms over 15 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, 24-hour room service and cable TV
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the spa tub
  • Treat yourself to massages at Venus Health SPA
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes tennis courts, a health club and a steam room
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 9 minutes by foot from CR7 Museum and a 2-minute drive from Funchal Marina
  • Airport shuttle service available for a fee

Double or Twin Room, Mountain View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Double or Twin Room, Pool View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Double or Twin Room, Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Pestana Carlton Madeira Ocean Resort Hotel ratings based on 79 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pestana Carlton Madeira Ocean Resort Hotel

Everyone (23) Couples (31) Family (12) Friends (4) Other (2)
5 out of 5

Posted by on 13 Apr 2019

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Comment from Hotel Management

7 May 2019 by Sara Veríssimo

Dear guest, Thank you for you evaluation. Kind regards, Sara Veríssimo - Unit Supervisor

5 out of 5

Excellent hotel with good location and superb view

Pros: Location and five star quality with helpful staff
Cons: Nothing specifically, the maintenance is ongoing - terraces being refurbished while we were there .
Location: Hotel within a pleasant walk to the centre of Funchal . Lovely restaurants nearby . Bus stops and taxis within a few minutes .
Thoroughly enjoyed our stay —splendid breakfast with choices to suite everyone . Room overlooking the sea enabling us to watch the cruise ships coming and going . Size and cleanliness of room was excellent .

Posted by , from England on 20 Feb 2018

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Comment from Hotel Management

12 Mar 2018 by Sara Veríssimo

Dear Carole, We are very proud of the compliments about our Hotel, services and team. Hope to have the pleasure of welcoming you back at Pestana Carlton Madeira in a near future. Kind regards, Sara Veríssimo - Unit Supervisor

4 out of 5

Hotel with the best veiws

Hotel in great position, The food near the top pool was not as good as expected we had to send 2 meals back , they could do with rotating the menu As it's the same week in week out , The hotel food buffet is too expensive 29 euro before drinks etc , not even kids free, We ate out every night , fine dinning all in for four including drinks cost 110 euro ,,

Posted by , from cambridge UK on 23 Aug 2017

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Comment from Hotel Management

31 Aug 2017 by Sara Veríssimo

Dear guest, Thank you for choosing Pestana Carlton Madeira. With regards to the comments about our Food and Beverage services, please note that the aplicable prices are the adequate and suitable to our offer, as a five star Hotel. Kind regards, Sara Veríssimo - Unit Supervisor

5 out of 5

Exceeded expectations!

Thought this hotel would be functional and business like but it was welcoming with friendly staff. The rooms were a very good size and well maintained and there were plenty of sunbeds in lots of different areas, one with sea access.

Posted by , from Norwich on 9 Jul 2017

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Comment from Hotel Management

24 Jul 2017 by Sara Veríssimo

Dear Kim, Thank you for taking some time in posting a review about your last stay at Pestana Carlton Madeira. We hope you had The Time of your Life with us! Kind regards, Sara Veríssimo - Unit Supervisor

5 out of 5

suited a family visits of several generations

Location, character, and facilities are pretty well perfect for a family visit (our ages 90 to 6). There are a lot of floors (24 from sea-level to the top?) but plentiful lifts and a good mixed character to the whole place - its not shiny and antiseptic like some of the newest hotels. You could occupy yourself just in the hotel, but great restaurants and cheaper ones and the whole of Funchal are on the doorstep too, and everywhere is accessible with little effort. Staff are mainly excellent, bar the occasional grumpy breakfast waiter or receptionist.

Posted by on 10 Feb 2015

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5 out of 5

Perfect holiday hotel

From the moment you arrive you are made to feel at home, nothing is too much trouble. Have been three times this year and can't recommend highly enough

Posted by on 24 Dec 2012

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4 out of 5
J’ai aimé le petit déjeuner , le personnel disponible et sympa, la vue

Posted by on 15 Oct 2019

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5 out of 5
Das Personal war unglaublich freundlich und zuvorkommend. Das Zimmer und die Anlage (auch Pool, Fitness, etc.) in sehr gutem Zustand und stets sauber. Das Frühstücksbuffet war vielseitig, schön angerichtet und sehr lecker! Die Lage des Hotels ist perfekt. Wir haben den Aufenthalt genossen und würden die Unterkunft jedem weiterempfehlen.

Posted by on 13 Oct 2019

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4 out of 5

Posted by on 1 Oct 2019

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Comment from Hotel Management

3 Oct 2019 by Sara Veríssimo

Dear guest, Thank you for evaluating our services. Kind regards, Sara Veríssimo - Unit Supervisor

5 out of 5
Was soll ich sagen? Man kommt in das Hotel und fühlt sich gleich wohl, das gleiche gilt für die Zimmer, eigentlich ganz normale Hotelzimmer, trotzdem, Hotel inkl. Zimmer besitzen eine sehr warme, positive atmosphäre, was ich so von Hotels eigentlich nicht gewohnt bin. Das gesamte Personal ist sehr freundlich und hilfsbereit. Und das Essen? Ich werde es vermissen, weil es einfach spass macht dort zu futtern. Eins ist sicher, ich war nicht zum letzten mal dort.

Posted by on 24 Aug 2019

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Comment from Hotel Management

3 Oct 2019 by Sara Verissimo

Dear guest, Thank you for choosing Pestana Carlton Madeira for your holidays. We are very proud of your evaluation and comments about your stay with us. Looking forward to your next stay. Kind regards, Sara Verissimo - Unit Supervisor

About the Pestana Carlton Madeira Ocean Resort Hotel

Location Largo Antonio Nobre, Funchal, 9004-531

Property Features

Pestana Carlton Madeira Ocean Resort Hotel offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. An outdoor pool, a kids' pool, and a health club are also featured at the luxury Pestana Carlton Madeira Ocean Resort Hotel. Parking is available for a fee. This 5-star Funchal hotel is smoke free.

  • 286 guestrooms or units
  • 15 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Funchal (FNC-Cristiano Ronaldo) (23.2 km / 14.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pestana Carlton Madeira Ocean Resort Hotel offers 286 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Cable televisions are provided. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and a bidet. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Cable channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board available
  • Climate control
  • Ensuite bathroom

Food & Drink

Arcos – This buffet restaurant serves breakfast and dinner.

24-hour room service is available.

Nearby Activities

A marina and a health club are featured at the hotel. An indoor pool, an outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Waterskiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health SPA. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Property Registry Number – 3978

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Madeira
  • Carlton Madeira Pestana
  • Carlton Pestana Madeira
  • Madeira Carlton Pestana
  • Madeira Pestana
  • Pestana Carlton Madeira Ocean
  • Pestana Carlton Madeira Ocean Funchal
  • Pestana Carlton Madeira Ocean Resort Hotel
  • Pestana Carlton Madeira Ocean Resort Hotel Funchal
  • Pestana Madeira
  • Pestana Carlton Madeira Ocean
  • Pestana Carlton Madeira Ocean Resort Hotel Hotel
  • Pestana Carlton Madeira Ocean Resort Hotel Funchal
  • Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

You should know

  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.