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4.5 out of 5

"Lovely hotel great breakfast served on the terrace highly recommend large rooms. " More

By a verified traveller on Sat 08 Dec 2018

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Hotel Description

Pestana Promenade Ocean Resort Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Complexo Balnear do Lido. Features include free WiFi in public areas, plus 2 restaurants and an indoor pool. Built in 2009, this 4-star hotel has 110 rooms over 7 floors. Each room includes amenities such as free WiFi and a balcony.

  • Air-conditioned rooms with balconies, LCD TVs and minibars
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a sauna
  • Guests speak favourably about the breakfast and the helpful staff
  • 6 minutes by foot from Complexo Balnear do Lido and a 3-minute drive from CR7 Museum

Twin Room, Sea View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Standard Twin Room, Partial Sea View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Superior Room, Sea View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Twin Promenade Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Pestana Promenade Ocean Resort Hotel ratings based on 40 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pestana Promenade Ocean Resort Hotel

Everyone (5) Couples (28) Family (2) Friends (2)
5 out of 5
Lovely hotel great breakfast served on the terrace highly recommend large rooms.

Posted by on 8 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by Ricardo Assis

Dear guest, Thank you for posting your review. Hope to have the opportunity to welcome you back to Pestana Promenade Hotel. Sincerely, Ricardo Assis Unit Manager

5 out of 5

Nice relaxing break

Nice hotel in a good location. Town centre is a good 45mins away but its a nice walk, or just catch the bus outside the hotel. Plenty of places to eat nearby but better value in town centre. Good selection at breakfast but can get a bit busy. Hotel clean and tidy and staff very helpful and friendly. Nice outdoor pool which was a bit chilly in March but ok once in, also has a nice heated indoor pool. Good size room and balcony, tea and coffee facilities would have been nice. It is part of a larger time share / guest club and some of the local offers are also part of this. All of the nearby huts promoting cheap island tours are also time share, book them nearer town for the same price without the time share. Many of the people in the hotel were part of the timeshare club and all seemed happy with it. If I went back to Madeira I would stay here again.

Posted by on 11 Apr 2014

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4 out of 5

Romantic trip away

Having read previous reviews and viewed photos of the hotel, we knew what to expect. We were not disappointed. Loved the pool area and gardens especially. Found it a good base for sightseeing with a bus stop right outside the hotel. Liked walking along the lido promenade in the evening to visit good restaurants close by. Found reception staff very helpful in dealing with any queries we had. Overall a good holiday stay at this hotel.

Posted by on 17 Jul 2013

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4 out of 5

Third Time Lucky?

The Staff are the hotel's strongest asset they are wonderful.They sent complimentary food and drink on finding out it was our third( there are four of us) visit, lovely surprise. The weather was unusually poor this time but it was still warm enough to go around without jackets. We did not dine at the hotel because we could eat just as well for less money in a number of good restaurants nearby. The quality of food in the restaurant is good. We had breakfast every morning, and there is a lot of choice - critique we would love to have filter coffee however and what do they do to the scrambled eggs? They taste awful! To summarise however, would we go back again ? Absolutely. The Staff deal super-efficiently with any request we would definitely recommend staying at this hotel

Posted by on 8 Nov 2012

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4 out of 5

Posted by on 24 Feb 2020

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3 out of 5
Der Gesamteindruck der Unterkunft ist gut. Das Frühstücksbuffet war schön angerichtet mit einer riesen Auswahl. Folgende Kritikpunkte habe ich jedoch: - Das Wasser der Dusche lief sehr schlecht. Am morgen früh kam zudem nur kaltes Wasser. An eine Morgendusche war also nicht zu denken. - Die Sauberkeit (vorallem unter dem Bett) liess für ein 4-Sterne-Hotel etwas zu wünschen übrig. - Obwohl man ab 7.00 Uhr frühstücken konnte, war das Buffet bis dann nur halb vorbereitet. - Das Personal dürfte etwas freundlicher sein - ein 'Guten Morgen' beim Frühstücksbuffet war von einigen Angestellten nicht zu hören.

Posted by on 23 Dec 2019

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Comment from Hotel Management

2 Jan 2020 by Ricardo Assis

Sehr geehrte Gaste, vielen herzlichen Dank für Ihre freundliche Bewertung und das konstruktive Feedback. Wir danken Ihnen vielmals für die von Ihnen angesprochenen Punkte zur Verbesserung. Wir werden diese intern besprechen und prüfen. Wir sind unseren Gästen immer für Hinweise und berechtigte Kritik dankbar, da uns hierdurch geholfen wird, Schwachpunkte aufzudecken und Fehler zukünftig zu vermeiden. Wir wünschen Ihnen weiterhin alles Gute und würden uns freuen, wenn Sie unser Haus dennoch bei der Planung Ihrer nächsten Reise wieder berücksichtigen würden. Mit freundlichen Grüßen, Ricardo Assis Hoteldirektor

4 out of 5
Schöne und saubere Hotelanlage. Das Frühstücksbuffet ist liebevoll präsentiert, verfügt über eine grosse Auswahl. Das Frühstück kann im Freien eingenommen werden. Zimmer mit Meerblick gilt auch für die Zimmer auf Pool-Level (Geschoss 0), wo man das Meer nur knapp hinter dem Pool sieht, wo man also mehr Pool- als Meersicht kriegt. Um das Meer zu sehen braucht man sich etwas zu strecken. Schön daran ist, dass es dafür vor dem Zimmer ein hübscher kleiner Sitzplatz hat, wo man auch eine Sonnenliege platzieren kann.

Posted by on 29 Sep 2019

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Comment from Hotel Management

6 Nov 2019 by Ricardo Assis

Dear guest, I wish to thank you for being a guest at the Pestana Promenade Hotel and for taking the time to share your experience online. I am delighted to hear that we met your expectations. Thank you for all these positive comments. I look forward to welcoming you back in a near future. Kindest Regards, Ricardo Assis Unit Manager

5 out of 5
absolutely friendly staff. good located close to Funchal only cappuccino was not drinkable sorry😝

Posted by on 28 Jun 2019

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Comment from Hotel Management

28 Jun 2019 by Ricardo Assis

Dear guest, I wish to thank you for being a guest at the Pestana Promenade Hotel and for taking the time to share your experience online. I am delighted to hear that we met your expectations. Thank you for all these positive comments. I look forward to welcoming you back in a near future. Kindest Regards, Ricardo Assis Unit Manager

4 out of 5
Aluksi ruuhkaisuuteen vedoten annettiin yhdeksi yöksi "kellarikerroksen" huone, korvauksena siitä kuitenkin illallinen juomineen, edelleen yritettiin tarjota samaa huonetta jatkoksi 7pv päivällispaketilla, johon emme suostuneet. (oltiin15 yötä) lopullinen huone ei ollut se mitä olimme alun perin varanneet, huoneen sijainti korvasi kuitenkin pettymyksen, koska oli sisäaltaan läheisyydessä ja pidämme aamu-uinneista.

Posted by , from Kaarina on 20 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by Ricardo Assis

Hyvä Risto, Kiitos arvokkaasta palautteestanne. Olemme pahoillamme, ettemme onnistuneet palvelussamme. Olemme välittäneet viestinne vastaanoton ja ravintolan henkilökunnalle ja teemme parhaamme, että pystymme jatkossa palvelemaan Teitä paremmin. Olemme iloisia siitä, että koitte hotelliympäristömme viihtyisänä. Toivottavasti saamme toivottaa Teidät vielä uudelleen tervetulleeksi hotelliimme. Oikein mukavaa joulunaikaa! Ricardo Assis

5 out of 5

Gute Lage, absolut empfehlenswert

Pros: Lage, Poolanlage, Freundlichkeit
Cons: Pool könnte etwas wärmer sein (Mai), Restaurant (Deep Blue) könnte täglich offen sein, lange Wartezeiten beim Lift,
Lage perfekt (Bushalt vor der Türe, mit dem Auto in 6 Min. auf der Schnellstrasse), Poolanlage gross und gepflegt mit schönem Baum- und Buschbestand, Grosszügiges Zimmer, kleine Küchenzeile perfekt, wenn man mal keine Lust hat, auswärts zu Essen. Absolut freundliches Personal, Sauber. Gerne wieder. Mit dem Mietauto ist es sehr schwierig, einen Parkplatz ums Hotel zu finden, Garage ziemlich teuer und eng (wie überall auf Madeira)

Posted by , from Schweiz on 23 May 2018

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Comment from Hotel Management

28 May 2018 by Ricardo Assis

Lieber Gast, Die Direktion und alle Mitarbeitern des Pestana Promenade Hotel bedanken für alle Ihre Kommentar. Unser tägliches Ziel ist die Qualität und die Zufriedenheit unseres Gaste zu erzielen. Deswegen fühlen wir uns traurig, wenn wir lessen, dass Sie nicht ganz zufrieden bei uns waren. Wir werden unser Best machen zu verbessern. Mit freundlichen Grüsse, Ricardo Assis Hoteldirektor

About the Pestana Promenade Ocean Resort Hotel

Location Rua Simplicio dos Passos Gouveia, Funchal, 9000-001

Property Features

Pestana Promenade Ocean Resort Hotel offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business centre. Spa services, a terrace, and tour or ticket assistance are also featured at the eco-friendly Pestana Promenade Ocean Resort Hotel. For a fee, parking is available. This 4-star Funchal hotel is smoke free.

  • 110 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Built in 2009
  • Bar or lounge
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Funchal (FNC-Cristiano Ronaldo) (24.2 km / 15 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pestana Promenade Ocean Resort Hotel offers 110 forms of accommodation with minibars and a safe. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Deep-Blue and Breezes – On-site restaurant.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

  • Body treatments
  • Facial treatments

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property Registry Number – 3982

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 6 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pestana Ocean
  • Pestana Ocean Promenade
  • Pestana Ocean Promenade Resort Hotel
  • Pestana Promenade
  • Pestana Promenade Ocean
  • Pestana Promenade Ocean Funchal
  • Pestana Promenade Ocean Resort Hotel
  • Pestana Promenade Ocean Resort Hotel Funchal
  • Pestana Promenade Resort Hotel
  • Pestana Promenade Ocean Hotel Funchal
  • Pestana Promenade Ocean Resort Hotel Madeira/Funchal
  • Pestana Promenade Ocean Resort
  • Pestana Promenade Ocean Resort Hotel Hotel
  • Pestana Promenade Ocean Resort Hotel Funchal
  • Pestana Promenade Ocean Resort Hotel Hotel Funchal

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Travelife
  • Green Key (nogle)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.