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4.5 out of 5

"Great selection of food and drinks from the all inclusive. Has a nice pool and located near the beach. " More

By a verified traveller on Thu 20 Aug 2020

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Twin Room, Land View

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£90* Per night/room 24 Oct - 25 Oct

Presidential Suite

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Twin Room, Land View (Accessible)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Family Bungalow, Sea View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Royal Suite

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mitsis Laguna Resort & Spa - All Inclusive. During your stay, you'll be close to Star Beach Water Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. Built in 2011, this 5-star resort has 351 rooms over 3 floors. Free WiFi and free stocked minibars are available in all rooms.

  • Air-conditioned rooms with free minibar items, furnished balconies or patios and 24-hour room service
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine at Main restaurant, one of the property's 8 restaurants and 5 bars/lounges
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Indulge with facials, body treatments or reflexology at Zeen Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a fitness centre and aerobics classes
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • 10 minutes by car from Star Beach Water Park and 6 minutes from Port of Hersonissos

Mitsis Laguna Resort & Spa - All Inclusive ratings based on 23 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mitsis Laguna Resort & Spa - All Inclusive

Everyone (9) Couples (7) Family (3)
5 out of 5
Great selection of food and drinks from the all inclusive. Has a nice pool and located near the beach.

Posted by on 20 Aug 2020

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Comment from Hotel Management

6 Sep 2020 by RES

We would like to thank you for your feedback. We look forward to welcoming you in our hotel in the near future.

5 out of 5

Posted by on 19 Oct 2019

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Comment from Hotel Management

20 Oct 2019 by The Mitsis Laguna resort and spa team

It is Great to see that you had a nice time with us. We thank you for staying with us and we wish to see you again. With kind regards

5 out of 5
Overall we had a brilliant time and the place is great. Beds are not that comfy to my liking.

Posted by on 11 Aug 2019

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Comment from Hotel Management

11 Aug 2019 by The Mitsis Laguna resort and spa team.

Dear Wilbert. We thank you for your review and for staying with us in our Mitsis Laguna resort and spa. We wish to see you in future again. With kind regards

5 out of 5
We have recently stayed with our two young kids and had a fantastic holiday. The staff were excellent and we enjoyed everything from the food to the mini disco. Can only recommend the hotel and hoping to be back soon.

Posted by on 9 May 2019

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Comment from Hotel Management

12 May 2019 by The Mitsis Laguna resort and spa team

We are happy to see that you and your family have enjoyed your stay with us in our Mitsis Laguna resort and spa. Thank you for reserving our hotel. With kind regards

5 out of 5

Simply Fabulous

Cons: The food offerred in the non-buffet restaurants.
Location: One needs to get a car to see the island.
All services are excellant. Plenty bars. Excellant food and drinks. The hotel is very beautiful, so is the room. Enjoyed sipping cocktail while watching a small band playing and singning.

Posted by on 30 Apr 2018

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Comment from Hotel Management

14 May 2018 by Guest Relations

Dear Guest, We would like to thank you for a positive feedback online! It's great that you had a fabulous stay with us! It would be a pleasure to welcome you back in the future! Kind regards, Laguna Resort and Spa Team

4 out of 5

Laguna Mitsis

Pros: Stunning Hotel, Great staff
Cons: More seafood in buffet, better system to makes the queues less in buffet.
Location: 30 min walk turning left at the beach will take you to some shops and a lovely beach.
Stayed for 1 week in October. weather was very hot most days. Not many people from the uk. A lot of Germans, Russians and perhaps other eastern european nations. Staff are very good and eager to please, happy friendly and hard working. We only had drinks service at the pool twice in the week and this was in the morning and then nothing all day, perhaps this is due to using the quieter pools. We enjoyed the Asian and the staff there work very hard and are great. Mexican wasnt so good and the Italian was so-so. Beach is a no go really but if you do want to use I would suggest going to the spot by the kiddies club where there are less rocks.

Posted by , from UK on 12 Oct 2017

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Comment from Hotel Management

14 Oct 2017 by Guest Relations

Dear Elle, Thank you for staying at Laguna Resort and Spa during your holidays and for taking the time to share your opinion online! We are looking forward to welcome you back to our resort next season! Kind regards, Guest Relations

4 out of 5

Nice hotel with good pools

Pros: Facility is of high standard and staff very helpful and friendly. Room very clean.
Cons: WIFI is pretty bad to a hotel of this standard. Very slow and signal is weak or non existing in room. Food can be better, they look good only.
Location: Close to beach, it beach is pebbled, no sand and there are rocks, can't really go down. Closest sandy beach is 15 mi utes walk away.
Good hotel, room is pretty new and very clean. Had a nice stay overall. Pain point is WIFI and the a la carte resturants.

Posted by , from london on 24 Jun 2017

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Comment from Hotel Management

9 Jul 2017 by Guest Relations

Dear Guest, Thank you for choosing Laguna Resort and Spa for your holidays! Thank you also for taking time to post your review online! We hope to welcome you back at Laguna Resort and Spa in future! Kind regards, Olga Karpizina Guest Relations

4 out of 5
Hotelli oli erinomainen huoneen ilmanvaihtoa lukuunottamatta.

Posted by on 22 Oct 2019

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Comment from Hotel Management

22 Oct 2019 by The Mitsis Laguna resort and spa team

We thank you for staying with us in our Mitsis Laguna resort and spa and for your review. We wish to see you in future again. With kind regards

4 out of 5
Praktisches Familien Zimmer, mit einem Raumteiler für die Kinder, welche jeweils ein eigenes Boxspring Bett hatten. Für Kleinkinder gab es jeweils ein Bettgitter dazu.

Posted by on 18 Oct 2019

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Comment from Hotel Management

19 Oct 2019 by The Mitsis Laguna resort and spa team

We are happy to see that you have enjoyed your saty and we than you for staying with us. We wish to se you in future again. With kind regards

3 out of 5
Tolle Lage des Zimmers, an vorderster Front mit Blick aufs Meer. Für unseren Geschmack, viel zu viele Kleinkinder. Schade, dass der Strand durch eine Strasse (mit wenig Verkehr) von der Hotelanlage getrennt wird. Das Personal war sehr freundlich und zuvorkommend. Beim Frühstück gab es leider kaum jemals wirklich gutes Brot. Immer nur staubiges Körnchenbrot. Das Zimmer war gut ausgestattet jedoch viel zu kleines Bad und die Sauberkeit lässt sehr zu Wünschen übrig.

Posted by on 4 Oct 2019

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Comment from Hotel Management

4 Oct 2019 by The Mitsis Laguna resort and spa team

We thank you for staying with us in our Mitsis Laguna resort and spa and for your comments which are always welcome and helpful. It is true that there is a low traffic road between the hotel and the beach and this fact is indeed mentioned in all our publications and descriptions. We are sorry that you did not enjoy any of the 9 different kinds of fresh bread and the 6 different types of dry bread existing every day on our buffet. As per the room cleaning, we will have an eye on it and we thank you for mentioning it. Once more thank you and we wish you a nice afternoon. With kind regards

About the Mitsis Laguna Resort & Spa - All Inclusive

Location Anissaras, Hersonissos, Crete Island 70014

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Rowing/canoeing
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club

  • Supervised activities for children between 5 and 12 years old

Entertainment

  • On-site live performances
  • Theme parties

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transport to off-site activities
  • Gratuities
  • Taxes

  • Rowing/canoeing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Taxes not included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Additional gratuities accepted
  • Gratuities not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transport to off-site activities not included
  • All on-site activities, facilities and equipment included
  • On-site live performances included
  • Room service not included
  • Theme parties included
  • Minibar not included

Property Features

Mitsis Laguna Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Mitsis Laguna Resort & Spa - All Inclusive, you can cool off in one of the 5 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a free kid's club, a kids' pool and an outdoor tennis court. Self parking is free. This 5-star Hersonissos resort is smoke free.

  • 351 guestrooms or units
  • 3 levels
  • 17 buildings
  • 8 dining venues
  • 5 bars or lounges
  • 4036 sq ft of conference space
  • 375 sq. m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Heraklion (HER-Nikos Kazantzakis) (21.3 km / 13.2 mi)
  • Parking: Free self parking

Room Amenities

Mitsis Laguna Resort & Spa - All Inclusive offers 351 forms of air-conditioned accommodation with free minibar items and espresso makers. Rooms open to furnished balconies or patios. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Espresso maker
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Main restaurant – This buffet restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Open 24 hours.

Italian restaurant – This theme restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.

Asian restaurant – This theme restaurant specialises in fusion cuisine and serves brunch and dinner. Reservations are required. Open daily.

Cretan Tavern – This theme restaurant specialises in local cuisine and serves lunch and dinner. Reservations are required. Open daily.

Mexican Restaurant – This theme restaurant only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide and a fitness centre.

Guests aged under 16 years old are not allowed in the spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rowing or canoeing on site
  • Golfing nearby
  • Fitness classes on site
  • Beach volleyball on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Zeen Spa. Services include sports massages, facials, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is equipped with a spa tub and Turkish bath/hammam.

The spa is open daily.

  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Detoxification wrap
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 1:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Mitsis Laguna Exclusive Resort All Inclusive Hersonissos
  • Mitsis Laguna Chersonissos
  • Mitsis Laguna Resort
  • Mitsis Laguna Resort Chersonissos
  • Mitsis Laguna Resort Hersonissos
  • Mitsis Laguna Exclusive Hersonissos
  • Laguna Exclusive Resort All Inclusive Hersonissos
  • Mitsis Laguna Hersonissos
  • Laguna Exclusive Hersonissos
  • Mitsis Laguna Resort All Inclusive Hersonissos
  • Mitsis Laguna Resort All Inclusive
  • Mitsis Laguna All Inclusive Hersonissos
  • Mitsis Laguna All Inclusive
  • Mitsis Laguna Resort Spa All Inclusive
  • Laguna Exclusive Resort Spa All Inclusive
  • Mitsis guna Inclusive Hersoni
  • Mitsis Laguna Resort All Inclusive Hersonissos
  • Mitsis Laguna All Inclusive Hersonissos
  • Mitsis Laguna Resort Spa All Inclusive
  • Mitsis Laguna Resort All Inclusive
  • Mitsis Laguna Resort & Spa - All Inclusive Hersonissos
  • Mitsis Laguna Resort & Spa - All Inclusive Hersonissos
  • Mitsis Laguna Resort Spa All Inclusive
  • Laguna Exclusive Resort Spa All Inclusive
  • Mitsis Laguna All Inclusive
  • Mitsis Laguna Exclusive Resort Spa All Inclusive
  • Mitsis Laguna Resort Spa
  • Mitsis Laguna All Inclusive

You should know

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Key (nogle)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.