4.6 out of 5

"All services are excellant. Plenty bars. Excellant food and drinks. The hotel is very beautiful, so is the room. Enjoyed sipping cocktail while watchi ... " More

By a verified traveller on Mon 30 Apr 2018

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Hotel Description

Our customers tell us that they enjoy the overall value at Mitsis Laguna Resort & Spa - All Inclusive. During your stay, you'll be close to Star Beach Water Park. Features include free breakfast, free WiFi in public areas and free self-parking. Built in 2011, this 5-star resort has 351 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a free stocked minibar in each room.

  • Air-conditioned rooms with free minibar items, furnished balconies and 24-hour room service
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Main restaurant, one of the property's 9 restaurants and 5 bars/lounges
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Treat yourself to reflexology, thalassotherapy or body treatments at Zeen Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a fitness centre and rowing/canoeing
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • 13 minutes by car from Star Beach Water Park and 9 minutes from Crete Golf Club

Twin Room, Garden View

Bed Count 2 Single Beds Maximum Occupancy 4 Max
£193 per night

Presidential Suite

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Bungalow (Sharing Pool)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Family Bungalow, Sea View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Royal Suite

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Twin Room, Sea View

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Mitsis Laguna Resort & Spa - All Inclusive ratings based on 16 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mitsis Laguna Resort & Spa - All Inclusive

Everyone (8) Couples (5)
5 out of 5
We have recently stayed with our two young kids and had a fantastic holiday. The staff were excellent and we enjoyed everything from the food to the mini disco. Can only recommend the hotel and hoping to be back soon.

Posted by on 9 May 2019

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Comment from Hotel Management

12 May 2019 by The Mitsis Laguna resort and spa team

We are happy to see that you and your family have enjoyed your stay with us in our Mitsis Laguna resort and spa. Thank you for reserving our hotel. With kind regards

5 out of 5

Simply Fabulous

Cons: The food offerred in the non-buffet restaurants.
Location: One needs to get a car to see the island.
All services are excellant. Plenty bars. Excellant food and drinks. The hotel is very beautiful, so is the room. Enjoyed sipping cocktail while watching a small band playing and singning.

Posted by on 30 Apr 2018

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Comment from Hotel Management

14 May 2018 by Guest Relations

Dear Guest, We would like to thank you for a positive feedback online! It's great that you had a fabulous stay with us! It would be a pleasure to welcome you back in the future! Kind regards, Laguna Resort and Spa Team

4 out of 5

Laguna Mitsis

Pros: Stunning Hotel, Great staff
Cons: More seafood in buffet, better system to makes the queues less in buffet.
Location: 30 min walk turning left at the beach will take you to some shops and a lovely beach.
Stayed for 1 week in October. weather was very hot most days. Not many people from the uk. A lot of Germans, Russians and perhaps other eastern european nations. Staff are very good and eager to please, happy friendly and hard working. We only had drinks service at the pool twice in the week and this was in the morning and then nothing all day, perhaps this is due to using the quieter pools. We enjoyed the Asian and the staff there work very hard and are great. Mexican wasnt so good and the Italian was so-so. Beach is a no go really but if you do want to use I would suggest going to the spot by the kiddies club where there are less rocks.

Posted by , from UK on 12 Oct 2017

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Comment from Hotel Management

14 Oct 2017 by Guest Relations

Dear Elle, Thank you for staying at Laguna Resort and Spa during your holidays and for taking the time to share your opinion online! We are looking forward to welcome you back to our resort next season! Kind regards, Guest Relations

4 out of 5

Nice hotel with good pools

Pros: Facility is of high standard and staff very helpful and friendly. Room very clean.
Cons: WIFI is pretty bad to a hotel of this standard. Very slow and signal is weak or non existing in room. Food can be better, they look good only.
Location: Close to beach, it beach is pebbled, no sand and there are rocks, can't really go down. Closest sandy beach is 15 mi utes walk away.
Good hotel, room is pretty new and very clean. Had a nice stay overall. Pain point is WIFI and the a la carte resturants.

Posted by , from london on 24 Jun 2017

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Comment from Hotel Management

9 Jul 2017 by Guest Relations

Dear Guest, Thank you for choosing Laguna Resort and Spa for your holidays! Thank you also for taking time to post your review online! We hope to welcome you back at Laguna Resort and Spa in future! Kind regards, Olga Karpizina Guest Relations

5 out of 5
Ausgesprochen freundliches Personal, vielfältiges Essen, super Poolanlage

Posted by on 18 Jun 2019

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5 out of 5
Très beau complexe Staff très attentif et au petit soin Superbe endroit

Posted by on 26 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Guest Relations

Dear LQ§LoQ, Thank you very much for a great review online! It would be a pleasure for all of us to welcome you back for another great stay at Laguna Resort and Spa! Kind regards, Laguna Resort and Spa Team

5 out of 5
Einfach ein super Hotel. Es ist einfach nur zum empfehlen. Wir waren ja nicht zum ersten mal dagewesen und sicher auch nicht das letzte mal. Vielen Dank an das ganze Personal.

Posted by , from Zürich on 12 May 2018

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Comment from Hotel Management

20 May 2018 by Assistant manager 2

Sehr gehrte herr Bruno. Vielen Dank für Ihre Bewertung und Ihre Wahl, um Ihren Urlaub in unserem Hotel zu verbringen. Wir hoffen, Sie in Zukunft wieder zu begrüßen. Mit freundlichen Grüßen

4 out of 5
Hôtel très sympa avec 1 personnel à l'écoute. Seul bémol: la disponibilité des 5 restaurants avec longue attente et peu de place libre ce qui est dommage car ces restos sont super goutu.

Posted by on 22 Apr 2018

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Comment from Hotel Management

1 May 2018 by Guest Relations

Dear Guest, Thank you for sharing your opinion online, following your recent stay at Laguna Resort and Spa! We are happy that overall you enjoyed your holidays, and your comment has been shared with the respective departments. It would be a pleasure to welcome you back at our resort in the future. Best regards, Laguna Resort and Spa Team

5 out of 5
Nous avonts passés une semaine au top dans cette hotel service parfait personnel rien a dire chambre trés bien également en bord de mer cest genial aussi . Je le recommande vraiment !

Posted by , from LE PECQ on 7 Apr 2018

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Comment from Hotel Management

11 Apr 2018 by laguna GM

Dear Steeve, Merci for your kind feedback and we are happy that you had an enjoyable stay with us. Look forward to seeing you in the not so distant future M Metaxas General Manager

4 out of 5

Magnifique hôtel bien situé en bord de mer

Pros: piscines, nourriture, l'hôtel en général
Cons: La plage est bien mais les sortes de tuyau dans la mer à certains endroits ne sont pas tops
Location: Petit train touristique qui passe devant l'hôtel, différentes possibilité d'excursion (Spina Longua par ex), Aquarium et parc dinausores
Hôtel super, chambre et salle de bain spacieuse, différents restaurants à thème pour tous les goûts, de belles et grandes piscines, idéalement situé en bord de mer

Posted by , from Monthey on 1 Nov 2017

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Comment from Hotel Management

6 Nov 2017 by FOM

Dear Ge, we appreciate your comments.

About the Mitsis Laguna Resort & Spa - All Inclusive

Location Anissaras, Hersonissos, Crete Island 70014

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment
Water activities

  • Rowing/canoeing
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club

  • Supervised activities for children between 5 and 12 years old

Entertainment

  • On-site live performances
  • Theme parties

Not included

  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transport to off-site activities
  • Gratuities
  • Taxes

  • Rowing/canoeing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Taxes not included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Gratuities not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transport to off-site activities not included
  • On-site live performances included
  • Room service not included
  • Theme parties included
  • Minibar not included

Property Features

Mitsis Laguna Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Mitsis Laguna Resort & Spa - All Inclusive, you can cool off in one of the 5 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a free kid's club, a kid's pool and an outdoor tennis court. Self parking is free. This 5-star Hersonissos resort is smoke free.

  • 351 guestrooms or units
  • 3 levels
  • 17 buildings
  • 9 dining venues
  • 5 bars or lounges
  • 4036 sq ft of conference space
  • 375 sq. m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Heraklion (HER-Nikos Kazantzakis) (21.3 km / 13.2 mi)
  • Parking: Free self parking

Room Amenities

Mitsis Laguna Resort & Spa - All Inclusive offers 351 forms of air-conditioned accommodation with free minibar items and espresso makers. Rooms open to furnished balconies. Flat-screen televisions are featured in guestrooms. Bathrooms include a bath and shower. This Hersonissos resort provides complimentary wireless Internet access. A nightly turndown service is provided.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Espresso maker
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Nightly turndown service
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.

Main restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Italian restaurant – This theme restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Asian restaurant – This theme restaurant specialises in fusion cuisine and only serves dinner. Open daily.

Cretan Tavern – This theme restaurant specialises in local cuisine and serves lunch and dinner. Open daily.

Sushi restaurant – This theme restaurant specialises in sushi and only serves lunch. Open daily.

24-hour room service is available.

Nearby Activities

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide and a fitness centre.

Guests aged under 16 years old are not allowed in the spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rowing or canoeing on site
  • Golfing nearby
  • Fitness classes on site
  • Beach volleyball on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Zeen Spa. Services include sports massages, facials, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is equipped with a spa tub and Turkish bath/hammam.

The spa is open daily.

  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Detoxification wrap
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: EUR 4 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Mitsis Laguna Resort All Inclusive Hersonissos
  • Mitsis Laguna Resort All Inclusive
  • Mitsis Laguna Hersonissos
  • Mitsis Laguna
  • Mitsis Laguna Resort And Spa Crete/Anissaras, Greece
  • Mitsis Laguna All Inclusive Hersonissos
  • Mitsis Laguna All Inclusive
  • Mitsis guna Inclusive Hersoni

You should know

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.