14 Nov 2017 by Hard Rock Hotel Bali
Dear Gary Thank you very much for taking your time to pen down this lovely review. We are so glad to understand that you have enjoyed your recent stay with us at Hard Rock Hotel Bali, and your previous stay at Hard Rock Hotel Penang. For your information, we will be renovating our rooms and it’s bathroom early next year, next time you come back, the Vibe will surely be enhanced. Do stay tuned on our upcoming events and promotion and don’t hesitate to let us know shall there be further assistance that we could offer towards your next visit. Rockin’ Regards Ian Kusuma Asst. Marketing Communication Manager
13 Jun 2019 by Hotel Management
Dear Anonymous, Thank you very much for taking your time to leave this rating. Do stay tuned on our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer towards your upcoming visit. We will be looking forward to welcome you back. Rockin' Regards Management of Hard Rock Hotel Bali
18 Feb 2019 by Management of Hard Rock Hotel Bali
Dear Anonymous, I would like to thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. My team will be extremely happy that we rocked your stay. I am sure we all can't wait for you to come back again. I really appreciate your kind feedback about our people as they are our best asset we have in the company. We will be renewing many of our experiences and entertainment we have. So when you come back you shall see it all. We will also be renovating our Deluxe rooms this year while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. Do keep in touch with us and check out our website for more current promotions from time to time. If there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali
9 Oct 2017 by Hard Rock Hotel Bali
Dear Stefan, thank you very much for taking your time to write this review. It is true that family is one of our major guest profile, however it certainly does not limited to only for family with kids. If you may have not realized, we do have a few programs for couples as well, such as Private Dinners for couples with selections of amazing dining setup, Rock Spa treatment for couples, Boom Box Recording Studio, Shisha time at Sunset Point, and much more. On another side, we will be renovating our rooms early next year, next time you come back, the VIBE will be enhanced. Do stay tuned on our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer towards your next visit. Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Hard Rock Hotel Bali - CHSE Certified offers its guests a full-service spa, a complimentary water park, 2 outdoor swimming pools, and 2 hot tubs. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. WiFi is free in public spaces. A kids' pool, a fitness centre, and a sauna are also featured at the luxury Hard Rock Hotel Bali - CHSE Certified. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Hard Rock Hotel Bali - CHSE Certified was completed in June 2018. This 5-star Kuta hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hard Rock Hotel Bali - CHSE Certified offers 418 air-conditioned accommodations with minibars and espresso makers. 42-inch LED televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
Jamie Oliver Kitchen – This restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Starz Diner – This restaurant specialises in Asian cuisine. Open daily.
Splash Bistro – This bistro specialises in Mediterranean cuisine. Open daily.
Hard Rock Cafe – This bar specialises in American cuisine. Open daily.
24-hour room service is available.
2 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a complimentary water park, a sauna and a fitness centre.
Children aged under 17 years old are not allowed in the fitness facility without adult supervision. Guests aged under 17 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 7 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 6 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.
Hard Rock Hotel Bali - CHSE Certified offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.