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4.2 out of 5

"I have stayed at the Penang HR, Bali is a bit more lively in keeping with the location. The food is better, pool much better, staff have a really good ... " More

By a verified traveller on Thu 09 Nov 2017

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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
£103* Per night/room 1 Dec - 2 Dec

Luxury Kids Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Rock Star Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe premium

Bed Count 1 King Bed Maximum Occupancy 4 Max

Loft Room

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the family-friendly amenities at Hard Rock Hotel Bali - CHSE Certified. During your stay, you're just a quick walk from Kuta Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.

  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Jamie Oliver Kitchen
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Treat yourself to manicures and pedicures, body scrubs or reflexology at the spa
  • Services include a kids' club, a lifeguard on site and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the location and the pool
  • Steps from Kuta Beach and 6 minutes on foot from Kuta Square
  • Airport shuttle service available for a fee

Hard Rock Hotel Bali - CHSE Certified ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel Bali - CHSE Certified

Everyone (5)
4 out of 5

Very good hotel with outstanding staff

I have stayed at the Penang HR, Bali is a bit more lively in keeping with the location. The food is better, pool much better, staff have a really good attitude. The rooms seem a little tired especially the bathroom which is out of sync with the rest of the hotel. Security was as expected very high and service level was generally excellent. Personally I think HR might need to move on a little bit from the slightly kitsch VH1 vibe that they have unless it’s universally working for them. I do like the hotels though and as long as we have children with us we’ll keep coming back

Posted by , from London, UK on 9 Nov 2017

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Comment from Hotel Management

14 Nov 2017 by Hard Rock Hotel Bali

Dear Gary Thank you very much for taking your time to pen down this lovely review. We are so glad to understand that you have enjoyed your recent stay with us at Hard Rock Hotel Bali, and your previous stay at Hard Rock Hotel Penang. For your information, we will be renovating our rooms and it’s bathroom early next year, next time you come back, the Vibe will surely be enhanced. Do stay tuned on our upcoming events and promotion and don’t hesitate to let us know shall there be further assistance that we could offer towards your next visit. Rockin’ Regards Ian Kusuma Asst. Marketing Communication Manager

5 out of 5

Posted by on 12 Jun 2019

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Comment from Hotel Management

13 Jun 2019 by Hotel Management

Dear Anonymous, Thank you very much for taking your time to leave this rating. Do stay tuned on our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer towards your upcoming visit. We will be looking forward to welcome you back. Rockin' Regards Management of Hard Rock Hotel Bali

5 out of 5
Hieno ja yhtenäinen sisustus. Mahtava allas-alue. Aamupala runsas ja ystävällinen henkilökunta.

Posted by on 17 Feb 2019

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Comment from Hotel Management

18 Feb 2019 by Management of Hard Rock Hotel Bali

Dear Anonymous, I would like to thank you for staying with the Hard Rock Hotel Bali and for being our rock star on this trip. My team will be extremely happy that we rocked your stay. I am sure we all can't wait for you to come back again. I really appreciate your kind feedback about our people as they are our best asset we have in the company. We will be renewing many of our experiences and entertainment we have. So when you come back you shall see it all. We will also be renovating our Deluxe rooms this year while last year we have just completed our Deluxe Premium and Suites and they all look stunningly cool. Do keep in touch with us and check out our website for more current promotions from time to time. If there is anything we can do for the next trip back to Bali do let us know. We shall look forward to rocking with you again. Rockin' regards, Management of Hard Rock Hotel Bali

3 out of 5

In die Jahre gekommenes Familienhotel

Das Hard Rock Hotel Bali ist ein reines Familienhotel. Nicht für Paare geeignet. Der Pool wird abgesperrt für die Aktivitäten der Kinder. Auch die Poolbar oder der Whirlpool wird von den Kindern in Beschlag genommen. Sogar Abends wenn eine Band auf der Bühne spielt sind die Lounges und die Tanzfläche von kleinen Kindern besetzt. Das Hotel ist zudem sehr in die Jahre gekommen. Vieles ist sehr alt, ungepflegt und defekt. Sehr schade. Im allgemeinen kann man für das Hard Rock Hotel in Bali jedoch die Note „OK“ vergeben. Mehr aber auch nicht. Das Frühstück ist in Ordnung.

Posted by , from Bern on 6 Oct 2017

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Comment from Hotel Management

9 Oct 2017 by Hard Rock Hotel Bali

Dear Stefan, thank you very much for taking your time to write this review. It is true that family is one of our major guest profile, however it certainly does not limited to only for family with kids. If you may have not realized, we do have a few programs for couples as well, such as Private Dinners for couples with selections of amazing dining setup, Rock Spa treatment for couples, Boom Box Recording Studio, Shisha time at Sunset Point, and much more. On another side, we will be renovating our rooms early next year, next time you come back, the VIBE will be enhanced. Do stay tuned on our upcoming events and promotion, and do not hesitate to let us know shall there be further assistance that we could offer towards your next visit. Rockin' Regards Ian Kusuma Asst. Marketing Communication Manager

4 out of 5

Wunderschöne Poolanlage

Cons: -
Location: Man muss nur die Strasse überqueren und ist gleich beim Strand von Kuta.
Die Pool-Anlage war der absolute Hit. Kinder werden dort sicherlich ihre Freude haben. Das Personal war sehr freundlich und hilfsbereit. Das Hotel liegt sehr zentral und hat mehrere Restaurants, wo man überall gut isst. Das Essen in diesen Restaurants ist aber verhältnismässig etwas teurer, aber es schmeckt sehr gut. Wir haben unseren Aufenthalt sehr genossen.

Posted by , from Schweiz, Solothurn on 19 Sep 2016

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About the Hard Rock Hotel Bali - CHSE Certified

Location Jalan Pantai Banjar Pande Mas, Kuta, Bali 80361

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Hard Rock Hotel Bali - CHSE Certified offers its guests a full-service spa, a complimentary water park, 2 outdoor swimming pools, and 2 hot tubs. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. WiFi is free in public spaces. A kids' pool, a fitness centre, and a sauna are also featured at the luxury Hard Rock Hotel Bali - CHSE Certified. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Hard Rock Hotel Bali - CHSE Certified was completed in June 2018. This 5-star Kuta hotel is smoke free.

  • 418 guestrooms or units
  • 4 levels
  • 6 buildings
  • 4 dining venues
  • Built in 1998
  • Karaoke
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hard Rock Hotel Bali - CHSE Certified offers 418 air-conditioned accommodations with minibars and espresso makers. 42-inch LED televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Espresso maker
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Jamie Oliver Kitchen – This restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Starz Diner – This restaurant specialises in Asian cuisine. Open daily.

Splash Bistro – This bistro specialises in Mediterranean cuisine. Open daily.

Hard Rock Cafe – This bar specialises in American cuisine. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a complimentary water park, a sauna and a fitness centre.

Children aged under 17 years old are not allowed in the fitness facility without adult supervision. Guests aged under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Rock climbing on site
  • Beach volleyball on site

Spa Services

The on-site spa has 7 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 6 years old are not allowed in the spa.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 6
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Hard Rock Hotel Bali - CHSE Certified offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hard Rock Hotel Bali - CHSE Certified

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 2150000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 1075000 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 260000 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bali Hard Rock
  • Bali Hard Rock Hotel
  • Bali Hotel Hard Rock
  • Hard Rock Bali
  • Hard Rock Bali Hotel
  • Hard Rock Hotel Bali
  • Hotel Bali Hard Rock
  • Hotel Hard Rock Bali
  • Hard Rock Hotel Bali Kuta
  • Hard Rock Kuta
  • Hard Rock Bali Kuta

You should know

  • Pool access available from 8 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.