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4.5 out of 5

"Great hotel. Real friendly staff. Very convenient as I was working in the building next door. " More

By a verified traveller on Sat 08 Sep 2018

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Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
£74* Per night/room 11 Jul - 12 Jul

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Business Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Hotel Description

Marco Polo Ortigas Manila's great location gets high marks from our customers. During your stay, you're just a quick walk from Robinsons Galleria Mall. Features include free self-parking, plus 5 restaurants and a full-service spa. Built in 2014, this 5-star hotel has 316 rooms over 45 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 5 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself to body scrubs, body treatments or massages at Flow
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Within a 15-minute walk of Robinsons Galleria Mall and SM Megamall
  • Airport pick-up shuttle service available for a fee

Marco Polo Ortigas Manila ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Marco Polo Ortigas Manila

Everyone (3) Couples (1) Family (1)
5 out of 5
Great hotel. Real friendly staff. Very convenient as I was working in the building next door.

Posted by , from London on 8 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by FrankReichenbach_GM

Dear Anit, Thank you for sharing your feedback. We hope you will visit us again soon--even for the quick cuppa during the busy days. Yours sincerely, Frank Reichenbach General Manager

4 out of 5

Five Star Stay

I was surprised on my arrival by a room upgrade. And what a room! It was lovely, meant I also had access to their Continental Club lounge and benefits. The downside was that the hotel's telephone system went down, so I had to leave my room to order room service and also to get help with my luggage on check out the next morning. The only other issue was that I was directed to a private function when I went looking for the Club lounge for cocktail hour. I eventually ended up in Vu's Bar, a nice bar in the hotel. Overall though, the staff were generally really professional and accommodating. Would definitely stay there again if on Manila, and certainly will make me want to check out Marco Polo hotels in other locations.

Posted by , from London on 25 Mar 2018

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Comment from Hotel Management

13 Apr 2018 by Frank Reichenbach

Dear Wendy,   Warm greetings from Marco Polo Ortigas Manila!   Thank you very much for choosing to stay with us and for sharing with us your review. We are glad to know that you had an amazing stay with us. Premium accommodations, exceptional service, and ultimate dining experience are three things that we always make sure to be of top quality. It is nice to know that you were able to experience these. Having you as our guest is our pleasure.   Again, thank you very much. Looking forward to welcoming you back again soon.   Yours sincerely, Frank Reichenbach General Manager

4 out of 5

Nice hotel

Very clean and modern hotel. It's walking distance to a shopping mall and there are a couple of restaurants at the back of the hotel. it's got a nice view of the city on the roof bar and lobby reception. Customer service is good but nothing special. They are friendly but compared to some other 5 star hotels in Manila this hotel is average. I ordered a drink at the lobby bar that took very long to make. The receptionist is not very observant as I checked in on my birthday. After asking for my ID when I checked in a simple birthday greeting would be great customer service.

Posted by , from London on 1 Mar 2017

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Comment from Hotel Management

4 Apr 2017 by Frank Reichenbach

Dear Rowena, Warm greetings from Marco Polo Ortigas Manila! Thank you very much for choosing to stay with us and for sharing with us your review. We are glad to know that you enjoyed your stay with us. Premium accommodations, exceptional service, and ultimate dining experience are three things that we always make sure to be of top quality. It is nice to know that you were able to experience these. I have noted your comments on the service at the lobby lounge. Apologies for the inconvenience that this have caused you. Rest assured that we will take a closer look into this for further improvements. Again, thank you very much. Looking forward to welcoming you back again soon. Yours sincerely, Frank Reichenbach General Manager

5 out of 5
Sehr nettes Personal, aufmerksam hilfsbereit und freundlich. VIU Rooftop Bar mit toller Aussicht

Posted by on 29 Jan 2020

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Comment from Hotel Management

29 Jan 2020 by Frank_ReichenbachGM

Thank you for posting your comments and five-star rating from your most recent visit to the Marco Polo Ortigas Manila. We look forward to welcoming you back again at the soonest time. Sincerely, Frank Reichenbach General Manager

Property Features

Marco Polo Ortigas Manila offers its guests a full-service spa and a health club. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A library, tour or ticket assistance, and concierge services are also featured at the luxury Marco Polo Ortigas Manila. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking is available. This 5-star Pasig hotel is smoke free.

  • 1 building
  • 316 guestrooms or units
  • 45 levels
  • 5 dining venues
  • Built in 2014
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.) (17.5 km / 10.9 mi)
  • Train station: Manila Santa Mesa Station (8.2 km / 5.1 mi)
  • Property shuttles: Airport pick-up
  • Parking: Free self parking

Room Amenities

Marco Polo Ortigas Manila offers 316 forms of accommodation with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. 42-inch Flat-screen televisions come with premium cable channels and first-run films. Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. This Pasig hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • First-run films
  • Coffee maker
  • Separate bath and shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Cucina – This restaurant serves breakfast, brunch, lunch and dinner.

Lung Hin – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.

Vu's – This lobby lounge only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Café Pronto – This café only serves light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Spa Services

Flow has 3 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments.

The spa is open daily.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for PHP 2089.3 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 1650 for adults and PHP 825 for children (approximately)
  • Airport shuttle fee: PHP 2500.00 per vehicle (maximum occupancy 3)
  • Rollaway bed fee: PHP 2089.3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Manila Ortigas
  • Marco Polo Manila
  • Marco Polo Manila Hotel
  • Marco Polo Manila Hotel Ortigas
  • Marco Polo Manila Ortigas
  • Marco Polo Ortigas
  • Marco Polo Ortigas Manila
  • Ortigas Manila
  • Ortigas Marco Polo
  • Marco Polo Ortigas Manila Metro Manila/Pasig, Philippines
  • Marco Polo Ortigas Manila Hotel Pasig
  • Marco Polo Ortigas Manila Hotel
  • Marco Polo Ortigas Manila Pasig
  • co Polo Ortigas Manila Pasig
  • Marco Polo Ortigas Manila Hotel
  • Marco Polo Ortigas Manila Pasig
  • Marco Polo Ortigas Manila Hotel Pasig

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.