"This is a beautiful property built in 1912 when Manila must have been very different. The rooms are spacious and the lobby is a sight for sore eyes. ... " More
23 Oct 2023 by The Manila Hotel Team
Dear Francis, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. We sincerely regret that we did not meet your expectations during your last stay at The Manila Hotel. We hold ourselves to the highest quality of service and standards, and we always try to provide the best experience possible to our guests. We have immediately forwarded your email to the concerned department heads for a thorough review to identify all those involved and any lapses in our service. Rest assured that corrective actions will be taken.Thank you for bringing this matter to our attention, and we want to assure you that we are fully dedicated to resolving this matter promptly. We hope we can convince you to change your mind about another visit to our property with an improved service. It would be such a pleasure to personally welcome you back to our new and improved hotel!
19 Sep 2022 by The Manila Hotel Team
Dear Valued Guest, Thank you for posting your most recent visit to the hotel. We regret to hear about your experience dining at our restaurants. Rest assured, all your comments and feedback are duly noted and reviewed for further improvement of our products and services. We hope that despite this, you would give us another chance and would consider visiting us again in the future. Thank you and stay safe!
9 Dec 2019 by The Marketing Team
Dear Guest, Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again on your next visit.