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3.7 out of 5
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"This is a beautiful property built in 1912 when Manila must have been very different. The rooms are spacious and the lobby is a sight for sore eyes. ... " More

By a verified traveller on Sun 22 Oct 2023

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Tower Deluxe Room (2 Single Beds or 1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Veranda Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Sunrise Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luneta Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sunset Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Manila Hotel ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Manila Hotel

Everyone (1) Couples (2)
4 out of 5
This is a beautiful property built in 1912 when Manila must have been very different. The rooms are spacious and the lobby is a sight for sore eyes. Usually there is an orchestra, or at least a pianist. However, in some respects the hotel does not live up to its five star rating. Our 4th floor room had several electric sockets that did not work, making charging our devices awkward and air conditioning that was either set at 22 C (too cold for me) or off. The room also smelled bad, with a faint hint (to me at least) of tobacco smoke. The furnishings looked rather worn and perhaps a little dirty. After complaining, we were given a 13th floor room, which was fresher and cleaner, and had a slightly better view (Manila docks and bay) which was very similar, even to the point of having several sets of sockets that didn't work. The air conditioning appeared to be stuck at 24 C, but the temperature was the same, and didn't change even if I turned it off. (I have a thermometer on my watch, and that says 22C.) A difference was that the mirror lights in the bathroom didn't turn off, due to a broken switch. The breakfast is a marvellous spread, except for the coffee and fruit: can you believe that at least half of it was canned and the rest wasn't top quality. The selection was very limited - in a country with a million different types. Lobby service was slow. Fries were cold twice, for example. An order of a strong pot of tea produced a large pot with a single tea bag!

Posted by on 22 Oct 2023

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Comment from Hotel Management

23 Oct 2023 by The Manila Hotel Team

Dear Francis, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. We sincerely regret that we did not meet your expectations during your last stay at The Manila Hotel. We hold ourselves to the highest quality of service and standards, and we always try to provide the best experience possible to our guests. We have immediately forwarded your email to the concerned department heads for a thorough review to identify all those involved and any lapses in our service. Rest assured that corrective actions will be taken.Thank you for bringing this matter to our attention, and we want to assure you that we are fully dedicated to resolving this matter promptly. We hope we can convince you to change your mind about another visit to our property with an improved service. It would be such a pleasure to personally welcome you back to our new and improved hotel!

3 out of 5
Accomodation was really okay, but the restaurant gets below zero points. The table was not clean, waitres were ständig around near cashier and did not realize new guests. After about one hour we got finally something on the table. Starter came after main dish. Surrounding tables were not emptied, when guests left.

Posted by on 15 Sep 2022

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Comment from Hotel Management

19 Sep 2022 by The Manila Hotel Team

Dear Valued Guest, Thank you for posting your most recent visit to the hotel. We regret to hear about your experience dining at our restaurants. Rest assured, all your comments and feedback are duly noted and reviewed for further improvement of our products and services. We hope that despite this, you would give us another chance and would consider visiting us again in the future. Thank you and stay safe!

4 out of 5

Posted by on 6 Dec 2019

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Comment from Hotel Management

9 Dec 2019 by The Marketing Team

Dear Guest, Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again on your next visit.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.