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4.1 out of 5

"Great hotel except for the lifts 😞 too slow at busy times.... " More

By a verified traveller on Tue 12 Nov 2019

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Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
£72* Per night/room 31 Jan - 1 Feb

Junior Suite, 1 Bedroom, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The free breakfast at Element New York Times Square West, a Marriott Hotel gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a gym and a snack bar/deli.

  • Free on-the-go breakfast served at weekends
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to public transport and the family-friendly amenities
  • Just a 4-minute walk from Times Square and 7 minutes on foot from Broadway
  • Cats and dogs welcome for a fee

Element New York Times Square West, a Marriott Hotel ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Element New York Times Square West, a Marriott Hotel

Everyone (5) Couples (1)
5 out of 5
Great hotel except for the lifts 😞 too slow at busy times....

Posted by on 12 Nov 2019

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Comment from Hotel Management

13 Nov 2019 by General Manager

Dear Guest, thank you for staying at Element New York Times Square West and for your excellent rating. We are delighted you had a great time with us. However, we apologize for the inconvenience caused due to our elevators. Thank you for your feedback and for taking the time to post a review. We look forward to having you visit us again the next time you visit our famous city. Best Regards, Mark Kulekci, General Manager

4 out of 5
Nice clean room, excellent staff. Lack of bar let it down (a bit).

Posted by on 1 Oct 2019

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Comment from Hotel Management

2 Oct 2019 by General Manager

Dear Guest, thank you for staying at Element New York Times Square West. We are glad we met most of your expectations and that you enjoyed our well-appointed accommodations and friendly service. We appreciate your business and hope to see you again soon. Best Regards, Mark Kulekci, General Manager

4 out of 5
U-Bahn extrem nahe. Direkt beim Times Square. Unkomplizierter Check-in und Check-out. Einzig negativ die Matratzen sind sehr sehr weich.

Posted by on 10 Jan 2023

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Comment from Hotel Management

15 Jan 2023 by DeeJae

Thanks for your feedback. we appreciate you for staying with us.

5 out of 5
Accueillant et gentil, la propreté de la chambre et le buffet avec beaucoup de choix 😁

Posted by on 21 Jan 2020

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Comment from Hotel Management

21 Jan 2020 by General Manager

Dear Guest, it is delightful to know you had a pleasant stay with us and that you were impressed by our courteous service. We are also pleased to read you loved our immaculate accommodations while you enjoyed the variety of food we offer. It was a pleasure hosting you, and we look forward to welcoming you back to the Element New York Times Square West for another outstanding experience. Best Regards, Mark Kulekci, General Manager

4 out of 5

Posted by on 10 Oct 2019

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Comment from Hotel Management

11 Oct 2019 by General Manager

Dear Guest, we are delighted you had a great stay at Element New York Times Square West. Thank you for the nice rating, and we look forward to hosting you again soon. Best Regards, Mark Kulekci, General Manager

3 out of 5
Hotelzimmer gut, Lage des Hotels TOP Staff Reception/ Front: 0 serviceorientiert, desinteressiert und überhaupt nicht kundenfreundlich. -> sehr freundlich und aufmerksam: Frau, welche im Frühstücksraum die Tische abgeräumt hat.

Posted by on 4 Oct 2019

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Comment from Hotel Management

5 Oct 2019 by General Manager

Dear Guest, thank you for reviewing our hotel and mentioning how much you enjoyed your comfortable accommodations and our convenient location. However, we are disappointed to know that you had issues with our front desk service, and we would love another opportunity to show you this is not our standard. We appreciate the feedback and hope to see you the next time you are in New York City. Best Regards, Mark Kulekci, General Manager

4 out of 5
Sehr zentral , Zimmer sind sehr OK, etwas negativ ist der kleine Frühstücksraum, jeden Morgen ziemlich überfüllt.

Posted by on 12 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by General Manager

Dear Guest, thank you for choosing Element New York Times Square West. We are glad you enjoyed our great location and comfortable accommodations. That being said, we are sorry for the issues you had during breakfast. We are continually striving to improve our guest experience, and we welcome your feedback. Thank you once more, and we hope to see you again soon. Best Regards, Mark Kulekci, General Manager

4 out of 5

Posted by on 23 May 2019

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Comment from Hotel Management

24 May 2019 by General Manager

Dear Guest, we are glad you enjoyed your time at Element New York Times Square West. Thank you for your wonderful rating, and we look forward to your next visit. Best Regards, Mark Kulekci, General Manager

About the Element New York Times Square West

Location 311 West 39th Street, New York, NY 10018

Property Features

There's a snack bar/deli on site. Free breakfast is served on weekends. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. There are 2 meeting rooms available. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Element New York Times Square West, a Marriott Hotel. This 3-star New York hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Built in 2010
  • To-go breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Full-sized fridge/freezer
  • Microwave
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Penn Station (1.3 km / 0.8 mi)
  • Metro station: 34 St. - Penn Station (0.5 km / 0.3 mi)

Room Amenities

Element New York Times Square West, a Marriott Hotel offers 411 air-conditioned accommodations with DVD players and a safe. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Separate bedroom
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Stovetop
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

Guests are served a free on-the-go breakfast on weekends from 7:00 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Only dogs and cats are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; the property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser and cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available for guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 21
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.1 mi away)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Element Aparthotel New York Times Square West
  • Element New York Times Square West
  • Element New York Times Square West Hotel New York City
  • Element New York Times Square West Aparthotel
  • Element Times Square West Aparthotel
  • Element Times Square West
  • Element New York Times Square West
  • Element New York Times Square West a Marriott Hotel
  • Element New York Times Square West, a Marriott Hotel Hotel
  • Element New York Times Square West, a Marriott Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.