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4.4 out of 5

"Elevators not working properly for most of my stay. As a Senior I found it very inconvenient as I was on Level 9. I would have though the problem co ... " More

By a verified traveller on Thu 24 Aug 2023

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Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£107* Per night/room 2 Jul - 3 Jul

Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Element New York Times Square West ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Element New York Times Square West

Everyone (1) Couples (1) Family (1)
4 out of 5
Elevators not working properly for most of my stay. As a Senior I found it very inconvenient as I was on Level 9. I would have though the problem could have been corrected within 24 hours

Posted by on 24 Aug 2023

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Comment from Hotel Management

11 Oct 2023 by DeeJae

Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

5 out of 5
👍

Posted by on 15 Mar 2024

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Comment from Hotel Management

26 Mar 2024 by Jaria - Guest Service Manager

Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

4 out of 5
3 ascenseurs mais très compliqué à certaines heures donc 15 étages en descendant ça va!!! Beaucoup de sdf dans la rue c'est pas rassurant d'autant plus qu'ils ont des problèmes de comportement. Sinon chambre sympa et petit dej différent tous les jours

Posted by on 4 Jun 2023

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Comment from Hotel Management

11 Jun 2023 by DeeJae

Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

5 out of 5
Super Hotel!! sehr gute Lage, top organisiert, super Service, sehr guter Frühstück würde jederzeit wieder buchen!!

Posted by on 14 Apr 2023

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Comment from Hotel Management

10 May 2023 by DeeJae

Thanks for your feedback we appreciate you for staying with us and look forward to seeing you in the future.

4 out of 5
U-Bahn extrem nahe. Direkt beim Times Square. Unkomplizierter Check-in und Check-out. Einzig negativ die Matratzen sind sehr sehr weich.

Posted by on 10 Jan 2023

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Comment from Hotel Management

15 Jan 2023 by DeeJae

Thanks for your feedback. we appreciate you for staying with us.