5 Jun 2019 by Christophe Arts
Dear Guest, I would like to thank you very much for choosing our hotel and I regret that we have failed to live up to your expectations. We would sincerely appreciate if you can share with me directly more details about your recent experience so that we can understand exactly what we could have done better. We constantly work on ways to enhance our room products and the service standard of the hotel for the comfort and convenience of all our guests. Thank you again for your feedback and we look forward to welcoming you back! Kind Regards, Christophe Arts Director of Quality
13 Aug 2018 by Christophe Arts, Director of Quality
Dear Guest, Thank you very much for your positive review about your recent stay with us. I am glad that our hotel location met your expectations and that you enjoyed our breakfast! It was a great pleasure having you as our guest and we look forward to welcoming you back! Kind Regards, Christophe Arts Director of Quality
The following facilities or services will be unavailable from May 10 2021 to May 16 2021 (dates subject to change):
Due to COVID-19, this property’s food and beverage options may be limited.
Swissotel Nankai Osaka offers its guests a full-service spa, an indoor pool, and a spa tub. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There are 15 meeting rooms available. A fitness centre, a sauna, and spa services are also featured at the luxury Swissotel Nankai Osaka. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Osaka hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Self parking (surcharge)
Swissotel Nankai Osaka offers 546 forms of accommodation with a safe and complimentary bottles of water. Beds feature down comforters. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Tavola36 – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Hana-Goyomi – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Minami Teppanyaki – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Empress Room – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
SH'UN Wine & Dine – This restaurant specialises in international cuisine and serves lunch and dinner. Open selected days.
Late-night fare is available from room service.
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
Purovel Spa and Sports has 5 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.
Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not permit guests with tattoos to use the public bathing areas and other public facilities.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.
