3 Dec 2018 by H8565NK
Dear Kenny, We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager
25 Aug 2023 by Irina - reservation agent
Schön dass es Ihnen wieder so bei uns gefallen hat!bis zum nächsten mal!
11 Aug 2023 by Irina - reservation
Lieber Christian, vielen Dank für Ihren Auftenthalt und Ihre Bewertung. Liebe Grüße
2 Jun 2023 by Irina - Reservation agent
Dear Laderim, thank you for your great review. best regards
26 May 2023 by Irina- Reservation
vielen Dank für Ihre tolle Bewertung. Es freut uns, dass Sie mit Ihren Aufenthalt bei uns zufreden waren. Liebe Grüße
17 Apr 2023 by Irina Paul - reservation agent
Lieber Michael, vielen Dank für Ihren Aufenthalt und die Bewertung. Gerne gebe ich das freundliche Lob an unser Team weiter, Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Liebe Grüße
30 Nov 2022 by H8565NK
Thank you very much for the positive feedback but also for the critical hint which we will discuss internally.We would be very pleased to welcome you again if you are going to Vienna for another time.Kind regardsNathalieManager Social Media & Guest Reputation
18 Oct 2022 by H8565NK
Herzlichen Dank für das positive Feedback. Wir hoffen sehr, Sie schon bald wieder bei uns im Novotel Wien Hauptbahnhof begrüßen zu dürfen.Viele GrüßeNathalieManager Social Media & Guest Reputation
14 Dec 2019 by H8565NK
Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Novotel Wien Hauptbahnhof zu bewerten und für Ihr Feedback. Ich bedauere sehr, dass der Check-in und Check-out nicht gänzlich Ihren Erwartungen entsprochen haben und möchte mich für die aufgetretenen Unannehmlichkeiten bei Ihnen entschuldigen. Ich werde umgehend intern Rücksprache halten, was hier schief gelaufen ist. Mein Team und ich würden uns sehr freuen, wenn Sie uns noch eine Chance geben würden, Sie vollends von unserem Service überzeugen zu können. Mit freundlichen Grüßen Thomas Wacker General Manager
Novotel Wien Hauptbahnhof offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 9989 square feet (928 square metres) and includes conference space. Spa services, a terrace, and tour or ticket assistance are also featured at the family-friendly Novotel Wien Hauptbahnhof. Parking is available for a fee. This 4-star Vienna hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
Novotel Wien Hauptbahnhof offers 266 accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Vienna hotel provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
THE FLAVE of Vienna – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna & Dampfbad. The spa is equipped with a sauna. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.