3 Dec 2018 by H8565NK
Dear Kenny, We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager
14 Dec 2019 by H8565NK
Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Novotel Wien Hauptbahnhof zu bewerten und für Ihr Feedback. Ich bedauere sehr, dass der Check-in und Check-out nicht gänzlich Ihren Erwartungen entsprochen haben und möchte mich für die aufgetretenen Unannehmlichkeiten bei Ihnen entschuldigen. Ich werde umgehend intern Rücksprache halten, was hier schief gelaufen ist. Mein Team und ich würden uns sehr freuen, wenn Sie uns noch eine Chance geben würden, Sie vollends von unserem Service überzeugen zu können. Mit freundlichen Grüßen Thomas Wacker General Manager
21 Nov 2019 by H8565NK
Herzlichen Dank für das positive Feedback und Lob. Wir freuen uns sehr, dass Sie mit unserem Hotel und unserem Service zufrieden waren und hoffen, dass Sie uns schon bald wieder besuchen kommen. Mit freundlichen Grüßen Thomas Wacker General Manager
8 Nov 2019 by H8565NK
We thank you very much for the positive review and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager
17 Jul 2019 by H8565NK
Schön, dass Sie wieder bei uns zu Gast waren und vielen Dank für das positive Feedback. Wir freuen uns sehr, dass Sie allgemein sehr zufrieden mit unserem Hotel und unserem Service waren und hoffen, dass Ihr nächter Besuch nicht allzu lange auf sich warten lässt. Mit freundlichen Grüßen Thomas Wacker General Manager
Due to COVID-19, this property’s food and beverage options may be limited.
Novotel Wien Hauptbahnhof offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business centre. Event space at this hotel measures 9989 square feet (928 square metres) and includes conference rooms. Spa services, a terrace, and tour or ticket assistance are also featured at the business-friendly Novotel Wien Hauptbahnhof. Parking is available for a fee. This 4-star Vienna hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Self parking (surcharge)
Novotel Wien Hauptbahnhof offers 266 forms of accommodation with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. This Vienna hotel provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Gourmet Bar – This restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna & Dampfbad. The spa is equipped with a sauna.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.