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Novotel Wien Hauptbahnhof

4-star property
Canettistrasse 6, Vienna, 020 3788 4841
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4.4 out of 5
Excellent!
See all 24 ebookers Reviews

"Nice new built hotel and very close to the main train station. " More

By a verified traveller on Sun 02 Dec 2018

Points Of Interest

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£93* Per night/room 15 Oct - 16 Oct

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the overall property condition at Novotel Wien Hauptbahnhof. During your stay, you'll be connected to a shopping centre and just a quick walk from Swiss Garden. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at THE FLAVE of Vienna
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from Vienna State Opera and 5 minutes from Vienna Christmas Market
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Novotel Wien Hauptbahnhof ratings based on 24 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Wien Hauptbahnhof

Everyone (10) Couples (2) Family (8)
5 out of 5
Nice new built hotel and very close to the main train station.

Posted by , from Bedfordshire, GB on 2 Dec 2018

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Comment from Hotel Management

3 Dec 2018 by H8565NK

Dear Kenny, We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

5 out of 5
Wie schon mehrmals, waren wir mit unserem Aufenthalt sehr zufrieden.

Posted by , from Kloten on 20 Aug 2023

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Comment from Hotel Management

25 Aug 2023 by Irina - reservation agent

Schön dass es Ihnen wieder so bei uns gefallen hat!bis zum nächsten mal!

5 out of 5
sehr Empfehlenswert

Posted by on 28 Jul 2023

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Comment from Hotel Management

11 Aug 2023 by Irina - reservation

Lieber Christian, vielen Dank für Ihren Auftenthalt und Ihre Bewertung. Liebe Grüße

5 out of 5

Posted by on 29 May 2023

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Comment from Hotel Management

2 Jun 2023 by Irina - Reservation agent

Dear Laderim, thank you for your great review. best regards

4 out of 5
Alles war wunschgemäss. Das einzige negative waren die Lifte.

Posted by on 22 May 2023

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Comment from Hotel Management

26 May 2023 by Irina- Reservation

vielen Dank für Ihre tolle Bewertung. Es freut uns, dass Sie mit Ihren Aufenthalt bei uns zufreden waren. Liebe Grüße

5 out of 5
Sehr gute ÖV Anbindung. Top Preis-Leistungsverhältnis. Freundliches Personal.

Posted by on 16 Apr 2023

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Comment from Hotel Management

17 Apr 2023 by Irina Paul - reservation agent

Lieber Michael, vielen Dank für Ihren Aufenthalt und die Bewertung. Gerne gebe ich das freundliche Lob an unser Team weiter, Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Liebe Grüße

4 out of 5
Hotelli on rautatieaseman lähellä, joten sieltä pääsi kätevästi muualle Wieniin metrolla. Rautatieasemalla on hyvät ostosmahdollisuudet. Hotellin henkilökunta oli kiireistä ja hieman takakireää, kohteliaisuus pintapuolista, mutta asiat hoituivat.

Posted by , from Turku on 29 Nov 2022

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Comment from Hotel Management

30 Nov 2022 by H8565NK

Thank you very much for the positive feedback but also for the critical hint which we will discuss internally.We would be very pleased to welcome you again if you are going to Vienna for another time.Kind regardsNathalieManager Social Media & Guest Reputation

5 out of 5
Danke es hat alles gepasst

Posted by on 18 Oct 2022

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Comment from Hotel Management

18 Oct 2022 by H8565NK

Herzlichen Dank für das positive Feedback. Wir hoffen sehr, Sie schon bald wieder bei uns im Novotel Wien Hauptbahnhof begrüßen zu dürfen.Viele GrüßeNathalieManager Social Media & Guest Reputation

5 out of 5
Freundliches Personal, sauberes Zimmer. Super Preis Leistung Angebot.

Posted by on 8 Jan 2020

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3 out of 5
Die Nähe zum Hauptbahnhof ist ein grosserer Vorteil. Wir können die Sauberkeit des Zimmers positiv erwähnen. Auch das Frühstückbuffet entsprach den Erwartungen. Leider war das Organistorische (Rception) sehr dürftig. So wurde unsere Reservation zuerst nicht gefunden, weil Nach- und Vornamen verwechselt worden waren. Obwohl wir zusätzlich das Frühstück beim Einchecken bestellt hatten, waren wir am nächsten Morgen nicht auf der Liste. Wir erhileten dann zwar das Frühstück, es wurde aber ein höhrerer Preis berechnet als beim Check-In vereinbart. Wir mussten beim Check-In mit der Kreditkarte 100 € mehr bezahlen als vereinbart (der zu viel bezahlte Betrag würde dann am Schluss wieder rückvergütetbzw. mit dem Frühstück verrechnet). Das hat bei uns geklappt, unsere Freunde haben das Zimmer aber doppelt bezahlt! Das ganze komlizierte Prozedere hatte lange Wartezeiten an der Reception zur Folge!

Posted by on 12 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by H8565NK

Vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Novotel Wien Hauptbahnhof zu bewerten und für Ihr Feedback. Ich bedauere sehr, dass der Check-in und Check-out nicht gänzlich Ihren Erwartungen entsprochen haben und möchte mich für die aufgetretenen Unannehmlichkeiten bei Ihnen entschuldigen. Ich werde umgehend intern Rücksprache halten, was hier schief gelaufen ist. Mein Team und ich würden uns sehr freuen, wenn Sie uns noch eine Chance geben würden, Sie vollends von unserem Service überzeugen zu können. Mit freundlichen Grüßen Thomas Wacker General Manager

About the Novotel Wien Hauptbahnhof

Location Canettistrasse 6, Vienna, 1100

Property Features

Novotel Wien Hauptbahnhof offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 9989 square feet (928 square metres) and includes conference space. Spa services, a terrace, and tour or ticket assistance are also featured at the family-friendly Novotel Wien Hauptbahnhof. Parking is available for a fee. This 4-star Vienna hotel is smoke free.

  • 1 building
  • 266 guestrooms or units
  • 19 levels
  • 9989 sq ft of conference space
  • 928 sq. m of conference space
  • Built in 2017
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Vienna (XWC-Vienna Central Station) (0.2 km / 0.1 mi)
  • Metro station: Sudtiroler Place S-Bahn (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Wien Hauptbahnhof offers 266 accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Vienna hotel provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

THE FLAVE of Vienna – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Health or beauty spa nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna & Dampfbad. The spa is equipped with a sauna. The spa is open daily.

  • Sauna in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 1:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 18 per pet, per day
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 15
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Self-parking fee: EUR 25 per night
  • Pet fee: EUR 18 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Wien Hauptbahnhof Hotel Vienna
  • Novotel Wien Hauptbahnhof Hotel
  • Novotel Wien Hauptbahnhof Vienna
  • Novotel Wien Hauptbahnhof
  • Novotel Wien Hauptbahnhof Hotel
  • Novotel Wien Hauptbahnhof Vienna
  • Novotel Wien Hauptbahnhof Hotel Vienna

You should know

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.