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4.7 out of 5
Exceptional!
See all 9 ebookers Reviews

"Exactly what was on the tin. Maybe more staff required in the restaurant " More

By a verified traveller on Sun 23 Apr 2023

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King, Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room, 1 Queen Bed (Connecting Rooms)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 1 Queen Bed, Accessible (Connecting Rooms)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hilton Garden Inn Sunderland ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Sunderland

Everyone (6) Couples (1) Family (2)
5 out of 5
Exactly what was on the tin. Maybe more staff required in the restaurant

Posted by on 23 Apr 2023

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Comment from Hotel Management

22 May 2023 by Christopher Harmieson Guest Relations Manager

Dear Guest, Thank you for your great feedback. We are delighted that you enjoyed your stay with us and found the hotel to your liking. We look forward to welcoming you back to the hotel in the not so distant future.Kind Regards,

4 out of 5
Clean lobby excellent rooms to get work done. The restaurant isn’t what I remember or expect from a hotel where the staff seem more interested in talking at the bar and you have to play grab someone’s attention to get served

Posted by on 24 Oct 2019

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Comment from Hotel Management

24 Oct 2019 by Natalia Krzemieniecka

Dear Guest, Thank you very much for bringing this issue to my attention. I would like to apologise for your bad experience and assure you that it is taken care of. We look forward to welcoming you again at Hilton Garden Inn Sunderland and promise to do our best to make your next stay better and brighter. Kind Regards, Natalia Krzemieniecka Assistant Bar & Restaurant Manager Hilton Garden Inn Sunderland

4 out of 5

Posted by on 8 Sep 2019

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Comment from Hotel Management

13 Sep 2019 by Anthony

Good Evening, Thank you for taking the time to leave us a comment, we are happy to hear you enjoyed your stay with us and we hope to welcome you back very soon. Thank you

5 out of 5
Hotel and rooms very clean and a great size, would definetly stay again

Posted by on 26 Aug 2019

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Comment from Hotel Management

29 Aug 2019 by d

Thank you for the positive feed back Kind regards

5 out of 5
New property rooms were great Resturant floors needed swept crumbs on seats when we sat down for lunch also tables could have done with a wipe down also the same in the bar area there must have been a party in the afternoon floors needed hovered tables need cleaned and the seats also

Posted by on 1 Jul 2019

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Comment from Hotel Management

3 Jul 2019 by foh

Thank you for the feed back, i will pass on to the relative heads of departments. We hope to see you again soon. Kind regards

5 out of 5

Posted by on 19 May 2019

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Comment from Hotel Management

19 May 2019 by Anthony

Good Evening, Thank you for taking the time to leave us a comment, we are happy to hear you enjoyed your stay with us and we hope to welcome you back very soon. Thank you

4 out of 5

Posted by on 10 May 2019

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Comment from Hotel Management

21 May 2019 by FOH team

Thank you for the positive feedback. We hope to see you again soon. Kind regards

5 out of 5
Good price for two nights and happy with my stay close to everything we needed

Posted by on 20 Feb 2018

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Comment from Hotel Management

20 Feb 2018 by Emma

Dear Guest, Thanks for your great feedback, we do hope we can welcome you back very soon. Kind regards Front of House Team

5 out of 5

Great food

Enjoyed, great food,free parking. Service from the breakfast stuff

Posted by , from jin on 16 Aug 2016

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.