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4.4 out of 5

"Very clean - bed was amazingly comfortable - breakfast is very good with a great selection available - right in the centre but tucked away so nice and ... " More

By a verified traveller on Wed 10 May 2023

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Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
£61* Per night/room 30 Jun - 1 Jul

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed (Separate Bath)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (Minifridge)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed (Double Rain Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel's central location. During your stay, you're just a quick walk from Genting Casino Newcastle. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body treatments, body scrubs or massages at Mineral House
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of Castle Keep and Eldon Square Shopping Centre

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Everyone (4) Couples (6) Family (1)
5 out of 5

Posted by on 1 Aug 2023

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Comment from Hotel Management

7 Aug 2023 by Joey

Hi StephanieThank you for the perfect score!

5 out of 5
Very clean - bed was amazingly comfortable - breakfast is very good with a great selection available - right in the centre but tucked away so nice and quiet - excellent gym facilities and spa - it was worth paying the bit extra for sure and I’ll defo be booking this place when returning to Newcastle

Posted by on 10 May 2023

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Comment from Hotel Management

11 May 2023 by Joey

Hi AddyThank you for the review!

4 out of 5

Posted by on 4 Aug 2022

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4 out of 5
train noise

Posted by on 5 Jan 2022

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Comment from Hotel Management

17 Jan 2022 by Crowne Plaza Newcastle

Thank you for your feedback Lisa

2 out of 5
Unfortunately there are very thin walls in this property. Throughout the day could hear vomiting coming from room next door. Also weird noises which woke me up at 1am and 3am. Should be more soundproof.

Posted by on 15 Nov 2021

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5 out of 5
Great hotel, clean and modern, friendly staff. Would stay again.

Posted by on 20 Feb 2020

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5 out of 5
The hotel was great. Nice spacious rooms, really clean and lovely staff! Katy on reception checked us in and was really helpful, providing details of all of the facilities. The Gin Bar is great for an in-house bar and the pool area was worth a visit and much cleaner than most! No complaints at all.

Posted by on 24 Dec 2019

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5 out of 5

Posted by on 18 Aug 2019

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Comment from Hotel Management

18 Aug 2019 by Adam L

Dear Guest, Thank you for having chosen the Crowne Plaza for your recent stay in Newcastle and for taking the time to share your review. I am delighted to see you thoroughly enjoyed your stay and felt your experience was deserving of a 5 out of 5 review score! We hope to have the pleasure of welcoming you back soon, should your travels bring you back to the area. Warm Regards Adam Lambert Guest Relations Manager

5 out of 5
Loved the hotel, from the time we booked in everyone so friendly and helpful

Posted by on 13 Aug 2019

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Comment from Hotel Management

14 Aug 2019 by Adam L

Dear Guest, Thank you for choosing to stay with us at the Crowne Plaza for your recent trip to Newcastle. I'm delighted to see you thoroughly enjoyed your stay and felt your experience was deserving of a 5 out of 5 review! We hope we have the pleasure of welcoming you back soon, Warm Regards Adam Lambert Guest Relations Manager

3 out of 5

Posted by on 16 Jul 2019

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Comment from Hotel Management

19 Jul 2019 by Adam L

Dear Guest, Thank you for having chosen to stay with us here at the Crowne Plaza Newcastle. I am sorry to see you felt your stay was below expectation and I would welcome the opportunity to speak with you personally to see where we could have improved your experience. I hope we can welcome you back for a stay deserving of a 5 out of 5 review soon! Warm Regards, Adam Lambert Guest Relations Manager

About the Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

Location Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England NE1 3SA

Property Features

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 3003 square feet (279 square metres) and includes a conference centre. A fitness centre, a sauna, and spa services are also featured at the eco-certified Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel. This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 1 building
  • 251 guestrooms or units
  • 6 levels
  • Conference rooms
  • 3003 sq ft of conference space
  • 279 sq. m of conference space
  • Built in 2015
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: Newcastle Central Station (0.8 km / 0.5 mi)
  • Metro station: Central Station (0.5 km / 0.3 mi)

Room Amenities

Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel offers 251 air-conditioned accommodations with minibars and a safe. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 11 AM.

Hawthorn Restaurant – This restaurant only serves breakfast.

The Gin Bar – This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

  • Golfing on site

Spa Services

Mineral House has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.95 for adults and from GBP 9.47 for children
  • Nearby parking fee: GBP 12 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Crowne Plaza Newcastle - Stephenson Quarter
  • Crowne Plaza Newcastle Stephenson Quarter Hotel
  • Crowne Plaza Newcastle Stephenson Quarter Newcastle-upon-Tyne
  • Crowne Plaza Newcastle Stephenson Quarter
  • Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne
  • Crowne Plaza Newcastle Stephenson Quarter
  • Crowne Plaza Newcastle Stephenson Quarter an IHG Hotel
  • Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.