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Hotel Description

Our customers tell us that they can't get enough of the bar at Crowne Plaza Newcastle - Stephenson Quarter. During your stay, you're just a quick walk from O2 Academy Newcastle. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 2015, this 4-star hotel has 251 rooms over 6 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bathtub in each room.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to manicures and pedicures, deep-tissue massages or body wraps at Mineral House
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a steam room
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of Castle Keep and Chinatown

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£62* Per night/room 5 Jul - 6 Jul

Deluxe Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Crowne Plaza Newcastle - Stephenson Quarter ratings based on 26 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Newcastle - Stephenson Quarter

Everyone (13) Business (2) Couples (5) Family (1) Friends (2)
5 out of 5
Great hotel, clean and modern, friendly staff. Would stay again.

Posted by on 20 Feb 2020

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5 out of 5
The hotel was great. Nice spacious rooms, really clean and lovely staff! Katy on reception checked us in and was really helpful, providing details of all of the facilities. The Gin Bar is great for an in-house bar and the pool area was worth a visit and much cleaner than most! No complaints at all.

Posted by on 24 Dec 2019

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5 out of 5

Posted by on 18 Aug 2019

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Comment from Hotel Management

18 Aug 2019 by Adam L

Dear Guest, Thank you for having chosen the Crowne Plaza for your recent stay in Newcastle and for taking the time to share your review. I am delighted to see you thoroughly enjoyed your stay and felt your experience was deserving of a 5 out of 5 review score! We hope to have the pleasure of welcoming you back soon, should your travels bring you back to the area. Warm Regards Adam Lambert Guest Relations Manager

5 out of 5
Loved the hotel, from the time we booked in everyone so friendly and helpful

Posted by on 13 Aug 2019

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Comment from Hotel Management

14 Aug 2019 by Adam L

Dear Guest, Thank you for choosing to stay with us at the Crowne Plaza for your recent trip to Newcastle. I'm delighted to see you thoroughly enjoyed your stay and felt your experience was deserving of a 5 out of 5 review! We hope we have the pleasure of welcoming you back soon, Warm Regards Adam Lambert Guest Relations Manager

3 out of 5

Posted by on 16 Jul 2019

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Comment from Hotel Management

19 Jul 2019 by Adam L

Dear Guest, Thank you for having chosen to stay with us here at the Crowne Plaza Newcastle. I am sorry to see you felt your stay was below expectation and I would welcome the opportunity to speak with you personally to see where we could have improved your experience. I hope we can welcome you back for a stay deserving of a 5 out of 5 review soon! Warm Regards, Adam Lambert Guest Relations Manager

4 out of 5
Location good. Access to town and rail links. Will come back.

Posted by on 11 Jun 2019

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Comment from Hotel Management

11 Jun 2019 by Adam L

Dear Guest, Thank you for having chosen the Crowne Plaza and for taking the time to share your feedback following your recent stay with us in Newcastle. I am pleased to see you enjoyed your stay and found the hotel to be conveniently located for your needs. I hope we have the pleasure of welcoming you back soon, Warm Regards, Adam Lambert Guest Relations Manager

5 out of 5
Wow. Room was immaculate and staff were very welcoming

Posted by on 2 Jun 2019

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Comment from Hotel Management

2 Jun 2019 by Adam L

Dear Guest, Thank you for choosing the Crowne Plaza and for taking the time to share your feedback following your recent stay with us in Newcastle. I am delighted to see you were pleased with your stay and found the room to be of a high standard. I hope we have the pleasure of welcoming you back soon, Warm Regards Adam Lambert Guest Relations Manager

5 out of 5
Lovely high class hotel immaculate and very helpful staff

Posted by on 27 May 2019

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Comment from Hotel Management

28 May 2019 by Adam L

Dear Guest, Thank you for having chosen to stay with us here at the Crowne Plaza Newcastle and for taking the time to share your feedback. I am delighted to see you enjoyed your stay with us and felt your experience was deserving of a 5 out of 5 review. We hope to have the chance to welcome you back soon, should your travels bring you back to the area, Warm Regards, Adam Lambert Guest Relations Manager

4 out of 5
Hotel rooms were a good size and very comfortable. However the facilities were not great for a hotel of this size. The pool was tiny and quite spartan looking. The spa consisted of a steam room and a couple of treatment rooms. The gym was tiny, with basic equipment.

Posted by on 15 Apr 2019

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Comment from Hotel Management

17 Apr 2019 by Adam L

Dear Guest, Thank you for having taken the time to share your feedback following your recent stay at the Crowne Plaza Newcastle. I am pleased you generally enjoyed your stay and found your room well appointed and comfortable. I am sorry to see that the boutique nature of the Mineral House Spa negatively impacted your stay. I can agree that the spa is a small facility but we like to think it provides an intimate relaxing space for guests and spa members alike. I hope we can welcome you back soon, Warm Regards, Adam Lambert Guest Relations Manager

5 out of 5
Lovely stay, thank you so much for the extra effort to help us celebrate my girlfriends's 21st.

Posted by , from Wirral, UK on 4 Feb 2019

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Comment from Hotel Management

5 Feb 2019 by Adam L

Dear Panda, Thank you for having chosen the Crowne Plaza for your recent stay celebrating your girlfriend's 21st Birthday. We love birthdays and I am so glad you had such a wonderful stay and enjoyed your complimentary extras. We do hope we can welcome you back soon, should your travels bring you back to the area. Warm Regards Adam Lambert Guest Relations Manager

About the Crowne Plaza Newcastle - Stephenson Quarter

Location Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England NE1 3PF

Renovations + Closures

This property is closed from 23 March 2020 to 3 July 2020 (dates subject to change).

Property Features

Crowne Plaza Newcastle - Stephenson Quarter offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 3003 square feet (279 square metres) and includes conference centres. A fitness centre, a steam room, and spa services are also featured at the business-friendly Crowne Plaza Newcastle - Stephenson Quarter. This 4-star Newcastle-upon-Tyne hotel is smoke free.

  • 1 building
  • 251 guestrooms or units
  • 6 levels
  • 3003 sq ft of conference space
  • 279 sq. m of conference space
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Newcastle (NCL-Newcastle Intl.) (18.2 km / 11.3 mi)
  • Train station: Newcastle Central Station (0.8 km / 0.5 mi)

Room Amenities

Crowne Plaza Newcastle - Stephenson Quarter offers 251 forms of air-conditioned accommodation with minibars and a safe. Beds feature Egyptian cotton sheets and premium bedding. 40-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and hairdryers. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Deep-soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Separate shower and tub
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 11 AM.

Crowne Plaza Newcastle - Stephenson Quarter has a restaurant on site.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness centre.

  • Golfing on site

Spa Services

Mineral House has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 3
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place and guests are provided with hand sanitiser.The property affirms that it follows sanitisation practices of Way of Clean (IHG) guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place and guests are provided with hand sanitiser.The property affirms that it follows sanitisation practices of Way of Clean (IHG) guidelines.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Way of Clean (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 10.95 for adults and GBP 4.5 for children (approximately)
  • Nearby parking fee: GBP 12 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Crowne Plaza Newcastle - Stephenson Quarter
  • Crowne Plaza Newcastle Stephenson Quarter Hotel
  • Crowne Plaza Newcastle Stephenson Quarter Newcastle-upon-Tyne
  • Crowne Plaza Newcastle Stephenson Quarter
  • Crowne Plaza Newcastle - Stephenson Quarter Hotel
  • Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne
  • Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.